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Thread: Hp Photosmart C3180 Problem

  1. #1
    dazed&confused Guest

    Hp Photosmart C3180 Problem


    Hi
    I hope someone can help. I received a HP C3180 as a gift and just
    tried to install the cd that came with it. It says Vista doesn't
    support this software...what do I do now?? :confused:

    Can anyone offer any help please? I'm not the most technically minded
    person ever.

    Thank you
    D&C


    --
    dazed&confused

  2. #2
    Bill Guest

    Re: Hp Photosmart C3180 Problem

    Hi

    Was it straight out of the box or a hand-me-down?

    If the former contact HP, otherwise it appears there is a Vista driver
    available. See

    http://h10025.www1.hp.com/ewfrf/wc/s...46331&lang=en&

    You may have to enlist a friend or colleague to assist you if you are unsure
    how to proceed. Alternatively, you local friendly computer store probably
    would help for a modest fee.

  3. #3
    Tony Guest

    Re: Hp Photosmart C3180 Problem

    The CD has an XP driver only I suspect, you need the Vista driver.
    Go to http://tinyurl.com/3cpshn
    the full instructions for installing the driver are there, click the download
    and save the file in a folder. Make sure the cable to the PC is NOT connected
    to the printer.
    Now run the downloaded file and follow the instructions. All should be well.
    Good luck.
    Tony
    MS MVP Printing/Imaging

  4. #4
    dazed&confused Guest

    Re: Hp Photosmart C3180 Problem


    Thank you very much for your help. I'll give that a go. The printer is
    straight out of the box, brand new. So fingers crossed this will work.
    I'll keep you posted.
    Thank yoooooo :o) :o)


    --
    dazed&confused

  5. #5
    huwyngr Guest

    Re: Hp Photosmart C3180 Problem

    Just remember to install all the software you download with the USB
    cable from the printer disconnected from the PC -- if it is USB
    connected that is.

    Before you try reinstalling:

    (1) Go to Control Panel / Printers folder and delete any icons that
    show there for the printer.

    (2) Go to Remove Programs and uninstall any HP software for the printer

    (3) Reboot with that USB cable disconnected

    Then install the software and do not connect the USB cable to the PC
    until either the installation tells you to or until you reach [Finsih]


  6. #6
    dazed&confused Guest

    Re: Hp Photosmart C3180 Problem


    Thank you all for your help. I've got a working printer now!!! YAY :D
    I'm easily pleased!!

    Great forum!!


    --
    dazed&confused

  7. #7
    huwyngr Guest

    Re: Hp Photosmart C3180 Problem

    In article <dazedampconfused.36qso0@no-mx.forums.net>,
    Dazed&amp;confused wrote:

    > I've got a working printer now!!! YAY :D


    Brilliant!


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