Windows media player stopped working

[nish285]

as the title suggests , after i open windows media player and put
something to play, a small windows pops up and says that windows media
player has stopped working and it says its looking for a solution.
After a while it says " a oroblem caused this program to stop working
correctly, Windows will close the program and notify you if a solutio is
available." then it closes the program with my consent. This never
happened to me on my xp pc which had WMP 11. This is happening on my new
vista pc that's just a few days out of the box and i even have full
norton anti-virus protection. So is there any way to fix this problem or
do i have to use some other program?

[zachd [MSFT]]

What's the fault data for that crash according to the Problem Reports and
Solutions center:
http://zachd.com/pss/pss.html#bucket

[nish285]

see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report

[Cal Bear '66]

Go to Control Panel (Classic view) > Problem Reports and Solutions. In the left
hand pane, click "View problem history". Right click on the relevant problem
and select "View problem details". Use the "Copy to clipboard" link in the
lower left corner of the window and paste into a reply to this thread.

[skeeter224]

I have started having the same problem; WMP plays audio for 10 -45 seconds,
it stops and gives me the same error message that it has stopped working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon Capture NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signature: 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower, it is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.

[skynet0419]

I have been having the same problem for the past week now. Everytime i
try to open a video file (avi, mpeg, etc)

I get this:

- Windows Media Player has stopped working...

here is what i get from the prolem reports and solutions window:

----------------
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_e52f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e52f
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 860f
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

Extra information about the problem
Bucket ID: 534745363
----------------

[watsonjoshd]

Hi all. Unfortunately, I am having the same problems. Even after a clean
install, the first time you bring up WMP 11, it "stops working." So I
close it and bring it back up and it works just fine. This happens after
every reboot or shutdown. I'm also seeing the "ATK0110 ACPI UTILITY"
Driver issue, but I haven't seen any effects from that, unless of course
it's related to my WMP 11 problem. l'll post all the info I can think of
now. I know its alot to read through, Thank you all in advance.
--------------------------------------------------

Intel Core 2 Quad CPU Q6600 @ 2.40GHz
2046 MB
Windows Vista Ultimate x64
Nvidia GeForce 8800 GTS 512 MB
Asus P5n32-E SLi MoBo
2x Seagate SATA 3 500GB @7200 RPM

---------------------------------------

Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_5255
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdf8
Exception Code: c0000374
Exception Offset: 000aa0fb
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 5255
Additional Information 2: a75fd876183f6f3219cdd8086d3ff68b
Additional Information 3: 6687
Additional Information 4: ff1b7c02f19644cb185bccef84630014
Extra information about the problem
Bucket ID: 527514132
-------------------------------------------

Download and install the driver for ATK0110 ACPI UTILITY
This problem was caused by ATK0110 ACPI UTILITY, which was created by
ASUSTeK Computer Inc..
A solution is available that will solve this problem.

[watsonjoshd]

This is still a crash in NVAppFilter.dll . You will not be able to get
anything working here until you either update or remove that third
party
component. =\

To what are you referring?

[watsonjoshd]

I have found that the Nvappfilter.dll installs as part of the Nforce
Network manager, that comes with the Nforce driver package. Others have
also said that this file causes them problems as well. I have since
uninstalled all Nvidia drivers, and deleted the Nvappfilter.dll and will
be playing around with this to see what happens

[audsiegirl]

this is my problem:
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c00000fd
Exception Offset: 000625c4
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 13321
Additional Information 1: 0621
Additional Information 2: c995d291e701934de0ddf3001bc76173
Additional Information 3: df48
Additional Information 4: cefee8acd3cc90f6e6e89e357caabe57

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

Do you have ScrchPg.dll on your system? That might cause this type of
error.

[streigh]

I have been fighting with this problem for about a month.

In my case I haven't installed any of the programs that have been cited
as causing this.

I tried re-registering the DLL as specified in some forums which didn't
help.

Today I fixed it. By deleting all files in
C:\ProgramData\Microsoft\Windows\DRM

I found this fix at 'The Windows Media Digital Rights Management system
may not work if your computer hardware changes'
(http://support.microsoft.com/default...b/891664/en-us)

Of course, the problem description on the MS page does not match OUR
symptom, but at least in my case, a corrupted DRM was my issue.

[kenole]

I am having the same problem and here is the report log I receive
kenole
*product*
windows media player
*problem*
stopped working
*date*
5/14/2008 8:04 am
*status*
report sent
*problem signature*
problem event name: appcrash
application name: wmplayer.exe
application version: 11.0.6000.6344
application timestamp: 46e5f12e
fault module name: indiv01.key
fault module version: 11.0.6000.7000
fault module timestamp: 474e7686
exception code: c0000005
exception offset: 000ac798
os version: 6.0.6000.2.0.0.256.6
locale id: 1033
additional information 1: 03d0
additional information 2: 952dfbb893ab6a848c286909f4338578
additional information 3: 33be
additional information 4: c596d26e7cdc3453f39a52599496599c
*extra information about the problem*
bucket id: 760741224

Did you perform the post-Sat TV for PC fix mentioned and documented at
Microsoft?

What file version is "evr.dll" on your system? Where are any and all
"evr.dll" files located on your system?

[suchi]

Hey Guys,,

I need urgent help :(
My Media player is dead for ever.. It never start.. even through web page also..
I have seen from the above post "Sat TV for PC is dangerous"..
Unfortunately i have already installed it.. But after uninstalling also I am in same stage..

Please find the error report.

Product
Windows Media Player

Problem
Stopped responding and was closed

Date
5/4/2008 1:43 AM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Hang Signature: b54c
Hang Type: 1
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 18441
Additional Hang Signature 1: 8e207d3794a2ed2ce1d85bb15351d6ed
Additional Hang Signature 2: 3b65
Additional Hang Signature 3: e0107a5fe181dcf061772442d3f80a96
Additional Hang Signature 4: 6eea
Additional Hang Signature 5: e0e61c63a3ec20526e7c50649dabb262
Additional Hang Signature 6: 1544
Additional Hang Signature 7: 005d739ac00a23228f380638185014fb

Extra information about the problem
Bucket ID: 92305038


Any help will be much appreciated..

Thanks a lottt in advance.. but i need my mediaplayer back badly...

[zachd [MSFT]]

That's a different crash caused by a DRM corruption- either
http://support.microsoft.com/kb/891664/en-us
or
http://zachd.com/pss/pss.html#indiv
should fix you up on any indiv01.key crash in Windows Media Player.

[Taguchii]

The same had happened for me, except i was more worried about Windows
Movie Maker. What i did is go to the control prompt and i typed in some
codes i found via post i found i think on this site. It worked for me so
if you can find the commands for Window Movie Player, your in luck!