Windows media player stopped working

[curtiscurtis]

Product
Windows Media Player

Problem
Stopped working

Date
06/10/2008 5:49 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 048ca8ed
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 761600855



I've been trying to play videos that I've downloaded off the internet. One day they work then the next day the exact same videos won't work.

[zachd [MSFT]]

I'd bet you have random third party codecs on this system. What are they?

Do you perhaps have an old version of nevideo.ax on this system? Where did
it come from?

[dobet13]

hi all, this is my problem.. plz do help me!!

Product
Windows Media Player

Problem
Stopped working

Date
2/5/2009 9:08 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00065844
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

[zachd [MSFT]]

That's pretty generic data. Did you use Check for Solutions?
What third party codecs did you install? This area of code is usually a
third party codec corrupting memory.

[Monika]

A while ago, I got a COM SURROGATE STOPPED WORKING error. I was lucky
enough to bumpp into a forum post that was very helpful. Unfortunately I
no longer have the url. But I got rid of the COM SURROGATE error. And
last week I encountered the WINDOWS MEDIA PLAYER STOPPED WORKING error.
And also WINAMP STOPPED WORKING.
So, the soluiton is to add the exe files to the Data Prevention....
1. Open Control Panel
2. Open System
3. Open Advanced System Settings in the left hand list
4. On the Advanced tab, select Settings button against the Performance
section
5. Open the Data Execution Prevention tab and there ADD the erroring
executable file. Be sure to look in the correct folders.

And repeat these steps whenever you get the ### STOPPED WORKING error.

I hope I managed to add the attachment with some screenshots for ease
of use.

[KanatoSato]

I tried to add wmplayer into the DEF but it still didn't work. the
problem I have is that I get wmplayer.exe APPCRASH error when I try to
open SOME AVI files and then I get a COM Surrogate error. But these AVI
files opens up fine when i am signed in as an administrator. Help
please!:cry:


--
KanatoSato