Originally Posted by
fitzgerald
Here is a solution that works. I copied and pasted it without permission from a the IT Resource Center forums on hp.com. It was posted by Phil Martin, and I was not able to notify him because his email address is not listed in his profile.
Dissapearing Printer Icon in Windows Vista
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There have been cases where if the PC is turned off or goes into hibernate the printer icon will dissapear from the Printers and Faxes folder. To work around this issue the "HP CUE DeviceDescovery Service" must be disabled:
1) Click on the "Start Menu" icon on the bottom left corner of the screen, type "services.msc" in the "Start Search" edit box, and hit enter. This will trigger Vista to pop-up a "User Account Control" dialog to prompt for permission to continue. Click "Continue" to allow Vista to open the Services management console application.
2) The Services management console application is made up of 2 panels. The right panel contains a list of all services available on the system. Scroll thru this list and look for a service called "HP CUE DeviceDiscovery Service".
3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties" to open the "HP CUE DeviceDiscovery Service Properties" dialog.
4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the "General" tab. If the "Service status" shows that the service has started, click on the "Stop" button to force the service to stop.
5) Change the "Start type" to "Disabled" and click on the "OK" button on the bottom of the dialog to apply the changes.
For the record, I am in charge of "Total Customer Experience" for enterprise customers in Europe, Middle East and Africa and work for HP. There is no updated driver for the issue. HP believes this is a problem with the Microsoft part of the equation. This is not an "official" HP solution, but it does work. I have five Vista PCs connected to a Photosmart C7180 by WiFi here at home and have installed the above on all of them. One of the five is on Vista Professional and the others are all Home Premium. I have not had any issues since using this solution. I had to completely uninstall the driver, then reinstall, and apply the solution. My driver file is named AIO_CDA_Full_Network_enu.exe and I downloaded it from hp.com.
Maurice Fitzgerald
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