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Thread: Cannot uninstall Nero 7!!

  1. #1
    Len Cuff Guest

    Cannot uninstall Nero 7!!

    Trying to update Nero 7 to a Vista compatible version but it fails to
    uninstall?
    (Upgraded from existing XP Home install)

    I get this error message when the uninstall runs --

    Internal Error:

    Custom Action DLL crashed on last call in function
    'NeroAg_UnregisterComEx'. The installer must now exit.

    Crash Thread ID 5368
    Current Thread ID 6072

    So how can I uninstall it to install later version please?

  2. #2
    Carey Frisch [MVP] Guest

    Re: Cannot uninstall Nero 7!!

    General CleanTool is Nero's recommended program for uninstalling any Nero software:
    http://www.nero.com/nero7/enu/General_CleanTool.html

  3. #3
    Peter Foldes Guest

    Re: Cannot uninstall Nero 7!!

    Quite a few issues about this posted in some different news servers.

    Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to

  4. #4
    Dave Guest
    It's the other way 'round.
    Nero 6 is not compatible, Nero 7 is.

    I had a similar thing happen. When I got VISTA, I stupidly tried to load my
    Nero 6 - it wouldn't, then I had a OEM Nero 7 - it mostly loaded, but it was
    not "enhanced" for VISTA and it didn't work right, and when I tried to
    "uninstall", using all the correct methods - even in safe mode, the same
    error came up - even when using the very disc. Finally I bought the Ultra 7
    "Enhanced" - tried to load it but the Ghost of Nero past kept it from going
    further - FINALLY I rolled the restore back to BEFORE loading Nero, THEN
    successfully loaded the "Enhanced" version certified for VISTA. Whewww!
    glad I got that off my chest to share.

  5. #5
    Len Cuff Guest
    tried the Nero Cleanup Tool as suggested and that blows up the
    Regisitry server! No chance of rolling back as this was an upgrade!
    Any other suggestions or am I just stuck with 7.5.1? This works fine
    but is causing COM Surrogate errors in explorer!

    This wouldn't happen to be a pirated copy of Nero, would it?

    Look here:

    http://www.nero.com/enu/support-nero...utilities.html

  6. #6
    Join Date
    Jun 2009
    Posts
    5
    Trying to update Nero 7 to a Vista compatible version but it fails to
    >uninstall?
    >(Upgraded from existing XP Home install)
    >
    >I get this error message when the uninstall runs --
    >
    >Internal Error:
    >
    >Custom Action DLL crashed on last call in function
    >'NeroAg_UnregisterComEx'. The installer must now exit.
    >
    >Crash Thread ID 5296
    >Current Thread ID 3180
    >
    >
    >So how can I uninstall it to install later version please?

    i got it resolved, i downloaded the nero cleaner tool exe and it got resolved,

  7. #7
    Mike Guest
    I know about the Nero Removal Tool. You didn't answer my question. Even
    after the uninstaller failed, does Nero still run?

    I presume those remarks are addressed to the OP

    My bad. I hate it when a RE post shows up here.

  8. #8
    Mike Guest
    Nero is designed to remain on harddisk until disk is physically destroyed.
    It's a permanent software. You can only throw out harddisk to get rid of it

    You can always reformat the disk, you moron.

    To remove Nero?

    LOL, you reacted to my joke about permanent software too seriously.

    Don't forget helmet when browsing at highspeed.

    What was the resolution?

    Got a reading comprehension problem?

  9. #9
    Mike Guest
    That was yesterday's problem. Today's problem is my canceled eye doctor's
    appointment.

    Where did I say I was using Windows Live, MORON?

    Can't you come up with anything on your own?

  10. #10
    JEWboy Guest
    You know why your eyes are so screwed?
    You can't select backgroudn to be black in some WindowsLive applications, as
    they ignore system-wide color settings.
    Expect more eye problems with white background beaming into your eyes.

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