Awhile back I installed Cucsoft Zune DVD ripper. Ever since then WMP
crashes anytime I attempt to play an .avi. What's worse, anytime that
I browse to a folder that has .avi's in it and thumbnail previews are
enabled, Explorer crashes and I get an error message indicating that
"COM Surrogate has closed" and Data Execution Prevention has closed
the COM Surrogate.
I've since uninstalled Cucusoft, but I still can't play .avi's. Any
idea as to what's going on?
Jason
What's the fault bucket data as found in the Problem Reports and Solutions
center--
http://zachd.com/pss/pss.html#bucket
?
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Jason" <jclishe@nusoftsolutions.com> wrote in message
news:4mk6c3lsvhd6mvkunkglmceud505osqsb7@4ax.com...
> Awhile back I installed Cucsoft Zune DVD ripper. Ever since then WMP
> crashes anytime I attempt to play an .avi. What's worse, anytime that
> I browse to a folder that has .avi's in it and thumbnail previews are
> enabled, Explorer crashes and I get an error message indicating that
> "COM Surrogate has closed" and Data Execution Prevention has closed
> the COM Surrogate.
>
> I've since uninstalled Cucusoft, but I still can't play .avi's. Any
> idea as to what's going on?
>
> Jason
The Problem Reports and Solutions center is completely full of the
following identical COM Surrogate errors:
=======================================
Product
COM Surrogate
Problem
Stopped working
Date
8/15/2007 3:25 PM
Status
Not Reported
Problem signature
Problem Event Name: BEX
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: StackHash_ae6d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: ae6d
Additional Information 2: f2712bce00700165596de73be6f62e67
Additional Information 3: 8425
Additional Information 4: b7aa3cce28b20080104a41c605f87307
Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp
On Wed, 15 Aug 2007 12:31:59 -0700, "zachd [MSFT]"
<zachd@nomailplz.online.microsoft.com> wrote:
>
>What's the fault bucket data as found in the Problem Reports and Solutions
>center--
> http://zachd.com/pss/pss.html#bucket
>?
>
>--
>Speaking for myself only.
>See http://zachd.com/pss/pss.html for some helpful WMP info.
>This posting is provided "AS IS" with no warranties, and confers no rights.
That's marked as Not Reported - you should report these back. I generally
try to make sure that most non-generic crashes relate back to the
appropriate solutions. This particular crash is a little generic, but is
most commonly due to ffdshow.ax being on your system. (nevideo.ax can also
be a cause of this) Regardless, this should be due to a third party codec
doing bad memory management when AVI thumbnails are being retrieved. Is
FFDShow or Nero on this system?
You can also fix this by turning off the Thumbnail view, but that's rather
overkill.
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Jason" <jclishe@nusoftsolutions.com> wrote in message
news:ito6c3pv7t8sqt20s4k8m87udr5chpn4rg@4ax.com...
> The Problem Reports and Solutions center is completely full of the
> following identical COM Surrogate errors:
>
> =======================================
>
> Product
> COM Surrogate
>
> Problem
> Stopped working
>
> Date
> 8/15/2007 3:25 PM
>
> Status
> Not Reported
>
> Problem signature
> Problem Event Name: BEX
> Application Name: DllHost.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549b14e
> Fault Module Name: StackHash_ae6d
> Fault Module Version: 0.0.0.0
> Fault Module Timestamp: 00000000
> Exception Offset: 00000000
> Exception Code: c0000005
> Exception Data: 00000008
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: ae6d
> Additional Information 2: f2712bce00700165596de73be6f62e67
> Additional Information 3: 8425
> Additional Information 4: b7aa3cce28b20080104a41c605f87307
>
> Files that help describe the problem
> Version.txt
> AppCompat.txt
> memory.hdmp
> minidump.mdmp
>
>
>
> On Wed, 15 Aug 2007 12:31:59 -0700, "zachd [MSFT]"
> <zachd@nomailplz.online.microsoft.com> wrote:
>
>>
>>What's the fault bucket data as found in the Problem Reports and Solutions
>>center--
>> http://zachd.com/pss/pss.html#bucket
>>?
>>
>>--
>>Speaking for myself only.
>>See http://zachd.com/pss/pss.html for some helpful WMP info.
>>This posting is provided "AS IS" with no warranties, and confers no
>>rights.
There are no Nero apps installed.
I"m not sure what ffdshow is, but I have the K-Lite codec pack
installed and there's an ffdshow directory underneath Program
Files\K-Lite. Is this what you're talking about?
Oh, and I've reported the errors :)
Jason
On Wed, 15 Aug 2007 14:09:25 -0700, "zachd [MSFT]"
<zachd@nomailplz.online.microsoft.com> wrote:
>
>That's marked as Not Reported - you should report these back. I generally
>try to make sure that most non-generic crashes relate back to the
>appropriate solutions. This particular crash is a little generic, but is
>most commonly due to ffdshow.ax being on your system. (nevideo.ax can also
>be a cause of this) Regardless, this should be due to a third party codec
>doing bad memory management when AVI thumbnails are being retrieved. Is
>FFDShow or Nero on this system?
>
>You can also fix this by turning off the Thumbnail view, but that's rather
>overkill.
>
>--
>Speaking for myself only.
>See http://zachd.com/pss/pss.html for some helpful WMP info.
>This posting is provided "AS IS" with no warranties, and confers no rights.
K-Lite is generally garbage. If this is all you're seeing, I'd consider you
somewhat lucky.
What's in that ffdshow directory? What files in total are under those
directories? They do some pretty stupid things, so it'd be good to have a
vague understanding of what they've done to your system.
Please don't use K-Lite. I have trouble keeping up with exactly what
horribleness that they're currently doing, but it's got a pretty pathetic
history of breaking systems. Nobody competent should ever be recommending
them. If you need a codec, get that specific codec direct from the vendor
to ensure that you get the latest most stable most secure version. Codec
packs are generally absolute garbage that throw in the kitchen sink as well
as random other incompetent garbage and badness.
It is a real challenge to keep with exactly what each codec pack is doing
badly on any given data. There is NO safe codec pack that I'm aware of.
Even the "safe" ones manage to screw it up. Totally utterly not worth the
cost to users.
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Jason" <jclishe@nusoftsolutions.com> wrote in message
news:ebj7c318fmif02qoqqp6ifqsbp9dj3l4a3@4ax.com...
> There are no Nero apps installed.
>
> I"m not sure what ffdshow is, but I have the K-Lite codec pack
> installed and there's an ffdshow directory underneath Program
> Files\K-Lite. Is this what you're talking about?
>
> Oh, and I've reported the errors :)
>
> Jason
>
> On Wed, 15 Aug 2007 14:09:25 -0700, "zachd [MSFT]"
> <zachd@nomailplz.online.microsoft.com> wrote:
>
>>
>>That's marked as Not Reported - you should report these back. I generally
>>try to make sure that most non-generic crashes relate back to the
>>appropriate solutions. This particular crash is a little generic, but is
>>most commonly due to ffdshow.ax being on your system. (nevideo.ax can
>>also
>>be a cause of this) Regardless, this should be due to a third party codec
>>doing bad memory management when AVI thumbnails are being retrieved. Is
>>FFDShow or Nero on this system?
>>
>>You can also fix this by turning off the Thumbnail view, but that's rather
>>overkill.
>>
>>--
>>Speaking for myself only.
>>See http://zachd.com/pss/pss.html for some helpful WMP info.
>>This posting is provided "AS IS" with no warranties, and confers no
>>rights.
The k-lite\ffdshow directory just has a bunch of dll's in it, as well
as about 18 .xcm files (not sure what those are).
Should I just uninstall k-lite and see what happens?
Jason
On Thu, 16 Aug 2007 00:27:50 -0700, "zachd [MSFT]"
<zachd@nomailplz.online.microsoft.com> wrote:
>
>K-Lite is generally garbage. If this is all you're seeing, I'd consider you
>somewhat lucky.
>
>What's in that ffdshow directory? What files in total are under those
>directories? They do some pretty stupid things, so it'd be good to have a
>vague understanding of what they've done to your system.
>
>Please don't use K-Lite. I have trouble keeping up with exactly what
>horribleness that they're currently doing, but it's got a pretty pathetic
>history of breaking systems. Nobody competent should ever be recommending
>them. If you need a codec, get that specific codec direct from the vendor
>to ensure that you get the latest most stable most secure version. Codec
>packs are generally absolute garbage that throw in the kitchen sink as well
>as random other incompetent garbage and badness.
>
>It is a real challenge to keep with exactly what each codec pack is doing
>badly on any given data. There is NO safe codec pack that I'm aware of.
>Even the "safe" ones manage to screw it up. Totally utterly not worth the
>cost to users.
>
>--
>Speaking for myself only.
>See http://zachd.com/pss/pss.html for some helpful WMP info.
>This posting is provided "AS IS" with no warranties, and confers no rights.
I posted early, but didn't see my response:
Yes. K-Lite is not good or useful software.
http://zachd.com/pss/pss.html#divx
is my position there.
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Jason" <jclishe@nusoftsolutions.com> wrote in message
news:ej39c3hevvub0saf7tq4sg5398pa7c0to3@4ax.com...
> The k-lite\ffdshow directory just has a bunch of dll's in it, as well
> as about 18 .xcm files (not sure what those are).
>
> Should I just uninstall k-lite and see what happens?
>
> Jason
>
> On Thu, 16 Aug 2007 00:27:50 -0700, "zachd [MSFT]"
> <zachd@nomailplz.online.microsoft.com> wrote:
>
>>
>>K-Lite is generally garbage. If this is all you're seeing, I'd consider
>>you
>>somewhat lucky.
>>
>>What's in that ffdshow directory? What files in total are under those
>>directories? They do some pretty stupid things, so it'd be good to have a
>>vague understanding of what they've done to your system.
>>
>>Please don't use K-Lite. I have trouble keeping up with exactly what
>>horribleness that they're currently doing, but it's got a pretty pathetic
>>history of breaking systems. Nobody competent should ever be recommending
>>them. If you need a codec, get that specific codec direct from the vendor
>>to ensure that you get the latest most stable most secure version. Codec
>>packs are generally absolute garbage that throw in the kitchen sink as
>>well
>>as random other incompetent garbage and badness.
>>
>>It is a real challenge to keep with exactly what each codec pack is doing
>>badly on any given data. There is NO safe codec pack that I'm aware of.
>>Even the "safe" ones manage to screw it up. Totally utterly not worth the
>>cost to users.
>>
>>--
>>Speaking for myself only.
>>See http://zachd.com/pss/pss.html for some helpful WMP info.
>>This posting is provided "AS IS" with no warranties, and confers no
>>rights.
I uninstalled K-Lite and manually remvoed all of its orphaned entries
from the registry. My COM Surrogate problem appears to be fixed.
Thanks for the help.
Jason
On Thu, 16 Aug 2007 15:20:02 -0700, "zachd [MSFT]"
<zachd@nomailplz.online.microsoft.com> wrote:
>
>I posted early, but didn't see my response:
>
>Yes. K-Lite is not good or useful software.
> http://zachd.com/pss/pss.html#divx
>is my position there.
>
>--
>Speaking for myself only.
>See http://zachd.com/pss/pss.html for some helpful WMP info.
>This posting is provided "AS IS" with no warranties, and confers no rights.
Good to hear. I'm glad you've got it all working again. =)
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Jason" <jclishe@nusoftsolutions.com> wrote in message
news:6dn9c3ltl90rmbmun9cerj63nqdmqdvpvo@4ax.com...
>I uninstalled K-Lite and manually remvoed all of its orphaned entries
> from the registry. My COM Surrogate problem appears to be fixed.
> Thanks for the help.
>
> Jason
>
> On Thu, 16 Aug 2007 15:20:02 -0700, "zachd [MSFT]"
> <zachd@nomailplz.online.microsoft.com> wrote:
>
>>
>>I posted early, but didn't see my response:
>>
>>Yes. K-Lite is not good or useful software.
>> http://zachd.com/pss/pss.html#divx
>>is my position there.
>>
>>--
>>Speaking for myself only.
>>See http://zachd.com/pss/pss.html for some helpful WMP info.
>>This posting is provided "AS IS" with no warranties, and confers no
>>rights.
zachd
I was reading the notes between yourself & Jason, I have had lots of trouble
since windows media player needed codecs. Someone told me to get K-Lite codec
pack, I thought this would solve all my problems, it gave me every codec
known to man plus some, ffdshow, Directshow video filters, also some tools,
Tweak tool, Gspot Codec Information Appliance, Vobsubstrip, Graphedit, AVI
fixed, FourCC changer, Bitrate calculator. I am running business areo vista,
I now also have Nero premium 7.10.1.0 and any DVD. Problems since all of this
Explorer crashes, media player crashes, nero crashes, when copying DVD nero
crashes, it won't transcode avi and ofter dvd drive just disappears from pc
until I reboot. Any suggestions would be greatly appreciated.
"zachd [MSFT]" wrote:
>
> K-Lite is generally garbage. If this is all you're seeing, I'd consider you
> somewhat lucky.
>
> What's in that ffdshow directory? What files in total are under those
> directories? They do some pretty stupid things, so it'd be good to have a
> vague understanding of what they've done to your system.
>
> Please don't use K-Lite. I have trouble keeping up with exactly what
> horribleness that they're currently doing, but it's got a pretty pathetic
> history of breaking systems. Nobody competent should ever be recommending
> them. If you need a codec, get that specific codec direct from the vendor
> to ensure that you get the latest most stable most secure version. Codec
> packs are generally absolute garbage that throw in the kitchen sink as well
> as random other incompetent garbage and badness.
>
> It is a real challenge to keep with exactly what each codec pack is doing
> badly on any given data. There is NO safe codec pack that I'm aware of.
> Even the "safe" ones manage to screw it up. Totally utterly not worth the
> cost to users.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Jason" <jclishe@nusoftsolutions.com> wrote in message
> news:ebj7c318fmif02qoqqp6ifqsbp9dj3l4a3@4ax.com...
> > There are no Nero apps installed.
> >
> > I"m not sure what ffdshow is, but I have the K-Lite codec pack
> > installed and there's an ffdshow directory underneath Program
> > Files\K-Lite. Is this what you're talking about?
> >
> > Oh, and I've reported the errors :)
> >
> > Jason
> >
> > On Wed, 15 Aug 2007 14:09:25 -0700, "zachd [MSFT]"
> > <zachd@nomailplz.online.microsoft.com> wrote:
> >
> >>
> >>That's marked as Not Reported - you should report these back. I generally
> >>try to make sure that most non-generic crashes relate back to the
> >>appropriate solutions. This particular crash is a little generic, but is
> >>most commonly due to ffdshow.ax being on your system. (nevideo.ax can
> >>also
> >>be a cause of this) Regardless, this should be due to a third party codec
> >>doing bad memory management when AVI thumbnails are being retrieved. Is
> >>FFDShow or Nero on this system?
> >>
> >>You can also fix this by turning off the Thumbnail view, but that's rather
> >>overkill.
> >>
> >>--
> >>Speaking for myself only.
> >>See http://zachd.com/pss/pss.html for some helpful WMP info.
> >>This posting is provided "AS IS" with no warranties, and confers no
> >>rights.
>
>
>
K-Lite codec pack is perhaps the worst piece of software I've ever seen
that's not an outright trojan. I would heartily recommend removing it with
prejudice. Your system may then work better, but you've installed other
multimedia on top of it, and K-Lite doesn't play nice, so who knows what
state you'll leave your computer in. I can work to keep Windows multimedia
stable, but Windows is generally an open system, so badware like K-Lite
(when granted admin privileges when you installed it) is going to be able to
do bad things.
As regards whoever told you to get K-Lite: take their recommendations with a
very wary eye in the future. I respect people got bamboozled by that snake
oil, but it's pretty dangerously bad software. CCCP is about the *only*
reputable codec pack, and that's got its headaches too. No codec pack that
I'm aware of is completely "safe".
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"grunta" <grunta@discussions.microsoft.com> wrote in message
news:AAB9A790-ACEF-4768-AE05-E2F97DA262AB@microsoft.com...
> zachd
>
> I was reading the notes between yourself & Jason, I have had lots of
> trouble
> since windows media player needed codecs. Someone told me to get K-Lite
> codec
> pack, I thought this would solve all my problems, it gave me every codec
> known to man plus some, ffdshow, Directshow video filters, also some
> tools,
> Tweak tool, Gspot Codec Information Appliance, Vobsubstrip, Graphedit, AVI
> fixed, FourCC changer, Bitrate calculator. I am running business areo
> vista,
> I now also have Nero premium 7.10.1.0 and any DVD. Problems since all of
> this
> Explorer crashes, media player crashes, nero crashes, when copying DVD
> nero
> crashes, it won't transcode avi and ofter dvd drive just disappears from
> pc
> until I reboot. Any suggestions would be greatly appreciated.
> "zachd [MSFT]" wrote:
>
>>
>> K-Lite is generally garbage. If this is all you're seeing, I'd consider
>> you
>> somewhat lucky.
>>
>> What's in that ffdshow directory? What files in total are under those
>> directories? They do some pretty stupid things, so it'd be good to have
>> a
>> vague understanding of what they've done to your system.
>>
>> Please don't use K-Lite. I have trouble keeping up with exactly what
>> horribleness that they're currently doing, but it's got a pretty pathetic
>> history of breaking systems. Nobody competent should ever be
>> recommending
>> them. If you need a codec, get that specific codec direct from the
>> vendor
>> to ensure that you get the latest most stable most secure version. Codec
>> packs are generally absolute garbage that throw in the kitchen sink as
>> well
>> as random other incompetent garbage and badness.
>>
>> It is a real challenge to keep with exactly what each codec pack is doing
>> badly on any given data. There is NO safe codec pack that I'm aware of.
>> Even the "safe" ones manage to screw it up. Totally utterly not worth
>> the
>> cost to users.
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Jason" <jclishe@nusoftsolutions.com> wrote in message
>> news:ebj7c318fmif02qoqqp6ifqsbp9dj3l4a3@4ax.com...
>> > There are no Nero apps installed.
>> >
>> > I"m not sure what ffdshow is, but I have the K-Lite codec pack
>> > installed and there's an ffdshow directory underneath Program
>> > Files\K-Lite. Is this what you're talking about?
>> >
>> > Oh, and I've reported the errors :)
>> >
>> > Jason
>> >
>> > On Wed, 15 Aug 2007 14:09:25 -0700, "zachd [MSFT]"
>> > <zachd@nomailplz.online.microsoft.com> wrote:
>> >
>> >>
>> >>That's marked as Not Reported - you should report these back. I
>> >>generally
>> >>try to make sure that most non-generic crashes relate back to the
>> >>appropriate solutions. This particular crash is a little generic, but
>> >>is
>> >>most commonly due to ffdshow.ax being on your system. (nevideo.ax can
>> >>also
>> >>be a cause of this) Regardless, this should be due to a third party
>> >>codec
>> >>doing bad memory management when AVI thumbnails are being retrieved.
>> >>Is
>> >>FFDShow or Nero on this system?
>> >>
>> >>You can also fix this by turning off the Thumbnail view, but that's
>> >>rather
>> >>overkill.
>> >>
>> >>--
>> >>Speaking for myself only.
>> >>See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >>This posting is provided "AS IS" with no warranties, and confers no
>> >>rights.
>>
>>
>>
"zachd [MSFT]" wrote:
>
> I posted early, but didn't see my response:
>
> Yes. K-Lite is not good or useful software.
> http://zachd.com/pss/pss.html#divx
> is my position there.
>
Well. Thank You have wrote so kind info.
And what do peple who have x86_64 based win OS?
Explorer.exe doesn't see win32 codec objects. win64 directmedia objects. And
for all I run explorer.exe in win32 emulation I for all wouldn't see files
with h264 stream for example.
There's a 64bit build of the Koepi Xvid codec, which may be useful to you.
I don't believe any vendor has a "release" quality version of their 64bit
codec, though... ?
This is one of the reasons why the system uses the 32bit player by default -
codec vendors are still catching up.
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"veranyon" <veranyon@discussions.microsoft.com> wrote in message
news:1B9C39C2-5B0B-4ECF-9762-FEA9961B5F49@microsoft.com...
>
>
> "zachd [MSFT]" wrote:
>
>>
>> I posted early, but didn't see my response:
>>
>> Yes. K-Lite is not good or useful software.
>> http://zachd.com/pss/pss.html#divx
>> is my position there.
>>
>
> Well. Thank You have wrote so kind info.
>
> And what do peple who have x86_64 based win OS?
>
> Explorer.exe doesn't see win32 codec objects. win64 directmedia objects.
> And
> for all I run explorer.exe in win32 emulation I for all wouldn't see files
> with h264 stream for example.
"zachd [MSFT]" wrote:
>
> There's a 64bit build of the Koepi Xvid codec, which may be useful to you.
>
> I don't believe any vendor has a "release" quality version of their 64bit
> codec, though... ?
>
> This is one of the reasons why the system uses the 32bit player by default -
> codec vendors are still catching up.
>
xvid is well if you want to see divx/xvid stream. avi container etc. And if
is it h264 stream? If is it mkv/mp4/mov container?
For all I can to install some h264 codec. win32 codec. For example coreavc.
and running explorer exe under "virtualization layer". When You are running
some azureus (or simular win32 one) and select some avi file You're see
thumbnails of that avi (divx/xvid stream) files but You aren't see thumbnail
of mp4/etc container. That is explorer.exe running in win32 mode but You
aren't see h264 stream, isn't it? Perhaps there's not video splitter for it.
there's codec only. I repeat. for example, There was already installed h264
codec (coreavc as example)
To test to it moment from other side. For example xvid (x64) see it. I have
question then. For example My favorite player is kmplayer but it's win32 tool
and that one can't see x64 objects of directmedia. It's normally. Can I
install xvid (win32) and xvid (win64) as couple in system? will there be
conflicts between them in some moments? Maybe do You know anything about that
moments.
And h264 code (win64) is built as "cli" binary file if I don't mistaken. I
personally haven't seen it as object for directmedia else.
It's a very strange moment because I don't see simular problems on the Linux
OS'
In parallel of win vista x64 I have just openSUSE Linux (x86_64). I
installed MPLayer, w32codec-all, faad, x264, gstreamer (for that moment) from
opensuse repositaries under simple command "zypper in "these packets". Other
rpms packets were installed as dependences and "the end". I open konqueror or
nautilus and see thumbnails of any containers with any streams. mp4/mov (not
all)/avi/mkv/rm/3gp/mpg and wmv/asf ;) mov container is universal container
and can carry a lot of streams.
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