Originally Posted by
Mindless Automaton
I had this exact problem about a week ago, and thought I had lost everything-- turns out the problem was EASY to solve:
I contacted Dell Customer Support. They initially told me they couldn't help, but then changed their minds. After an exchange of several emails they agreed to send me a replacedment "Operating System" CD (the CD also said things like, "Already Installed on Your Computer" and "Reinstallation DVD"). I started up my computer, pressed F12 to set my computer to boot from the CD/ DVD drive, and just followed the instructions from there. Nothing was lost, and I have had no problems since.
I had lost my original reinstallantion DVD, but Dell was more than happy to help me out with sending me a new one. My computer was still under warranty, so that may have made my case easier. Once they agreed to mail me the DVD, it arrived within 24 hours! This ended up being a FAST and EAST solution to what appeared to be an intractable problem! DO IT! GOOD LUCK!
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