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Thread: 80072EE2 - Update/Genuine software fails

  1. #1
    Jay26Cee Guest

    80072EE2 - Update/Genuine software fails

    I am totally baffled!

    I have just performed a clean install (for the 3rd time ... 2 different
    Ultimate installs & 1 Enterprise install all with legitimate keys) on a stand
    alone box. Installation went a treat ... no hassles. Activation successful.

    Cannot perform updates (80072EE2 error) or run the Genuine Software bit
    (nothing happens).

    Like I said ... stand alone box, no servers, Linksys ADSL router, no problem
    with internet access, logged in as local admin, no proxy servers, no DNS
    problems, vanilla install of Vista with absolutely no other software
    installed ... and not an electronic sausage!

    I have even turned off all the firewall features of the router.

    Are there any Vista Gods out there who can assist .... or is this just one
    of those severe bugs in Vista that is rendering this a useless Windows
    release, especially from a business perspective?

    Thanks.

    JC

  2. #2
    Carey Frisch [MVP] Guest

    Re: 80072EE2 - Update/Genuine software fails

    You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
    0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when
    you try to use the Windows Update Web site or the Microsoft Update Web site
    http://support.microsoft.com/default.aspx/kb/836941




  3. #3
    Jay26Cee Guest

    Re: 80072EE2 - Update/Genuine software fails

    Appreciate your message, but I have been through everything in that article
    .... no joy.

    I might point out that a couple of things though in Step 6:

    7. Type the following commands. Press ENTER after each command.
    a. proxycfg -d
    b. net stop wuauserv
    c. net start wuauserv
    d. exit

    a> there does not appear to be a proxycfg command in Vista (command not
    found error)
    b & c> even as local admin, you can perform 'net' commands from CL
    (restarted via services)

    In any event, like I said, no joy.

    I am going to try get another ADSL router, although like I said ... I do
    have internet access and no DNS issues.

    Anything else?

  4. #4
    Mick Guest

    RE: 80072EE2 - Update/Genuine software fails

    I got error for updates, but a different number to the standard error number.
    My problem was that the CMOS battery had gone flat, and updates from
    microsoft would not work with the wrong date and time on my computer

  5. #5
    Jay26Cee Guest

    RE: 80072EE2 - Update/Genuine software fails

    Hi,

    Resolved the issue ... kind of.

    Problem is with the Linksys WAG54GX2 ADSL router - it can't translate the
    update or genuine software requests online!

    Connected an old 'stingray' Alcatel Speed Touch ADSL USB modem, found some
    beta drivers for Vista online, installed and configured ISP connection ...
    voila! Updates work and so does Genuine Software.

    So, the next step is to try figure out how to get the Linksys router working
    properly.

    By the way, in previous troubleshooting, I turned off the firewall
    protection, etc. on the Linksys and it still didn't work!

    JC

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