Driver blocked due to incompatibility

[DanR]

At Vista boot up message appears "Driver blocked due to incompatibility".
Driver is "Sonic Solutions DLA".
I click message and window opens that can be closed or check for updates.
There is no update. I close the window and it immediately re-opens. I have
to do this 7 times before the window stays shut.
In Add/Remove programs the program is listed as "Roxio DLA" and it will not
uninstall. (even in safe mode) I click but nothing happens. The DVD drive in
My Computer does not have a DLA tab to disable the device and thus stop
Vista from ranting.

Is there a way to stop this?

I did a Vista Home Premium update from XP Media Center.
There are MANY things that no longer work and I'm taking things one at a
time.

[Leonard F Kiesling]

had same problem with new dell desktop. in doing some google research i
found this:

http://kb.roxio.com/content/kb/Creator/000131CR

when my problem occurred, i didn't write down the details as you did. you
described it exactly! thank you.

i am leaving all as is. i haven't used any roxio or sonic yet. just set
machine up yesterday.

i had written into dell, & replied needing more directions. i will send them
this link when they reply

i found the article helpful.

[Greg Kirkpatrick]

Your description of the error matched my experience exactly.

After 109 minutes on the phone with a Dell tech, the final suggestion (after
manually removing traces of Roxio software from the registry failed) was to
do a clean install of Windows XP, followed by an upgrade of Windows Vista
Ultimate -- since uninstall of Windows Vista is NOT permitted.

I will try your suggestion of removing the KB update, instead.

[vvcarpio]

I was able to fix mine. My problem started happening when I installed Roxio's Photosuite 5. None of the fixes I found on Roxio's, Dell's, etc., website worked. Here's what I did:

1) Open Windows Explorer
2) Go to c:\windows\system32\drivers
3) Right-click anywhere on the headings (where it says "Name", "Date modified", "Type", "Size", etc.)
4) Click "More..." on the popup menu
5) Click to check "Company"
6) A new column will be added to Explorer's list called "Company"
7) Click on "Company" heading to sort by Company.
8) Cut-and-paste all files with Company "Roxio" somewhere else like maybe c:\temp
9) Reboot.
10) If the message disappears, you can probably delete the files you copied on c:\temp.

[Callisto]

Thanks vvcarpio for the blocked driver solution I had problems caused by Roxio easy cd creator your fix seems to have worked cheers

Uh Oh!!!!,seems the solution has a problem.It eliminates the error message ok, but after rebooting,the DVD Drive becomes inactive even when you try to uninstall and redetect the dvd drive.It seems that the drive wont work without the file Cdr4_2K.sys (which is the driver that the Operating system, in my case Vista), blocks.Ive tried the the procedure at the following address,

http://support.microsoft.com/kb/315345

but still to no avail,
can anyone help

[Callisto]

Found a solution that worked for my problem at last.I removed the file cdr_2k.sys from C:\windows\system32\drivers and rebooted.This action gets rid of the error message but diabled my DVD drive as previously stated.To reactivate the DVD drive go to
http://support.microsoft.com/default...b;en-us;314060
and use the wizard on this site.This reactivates the drive on reboot.Some programs such as itunes may have to be reinstalled after using the wizard, see info on the site,but at least the fix seems to work.Hope this is of help to anyone.

[kbreedingnerdalert]

I am having the same problem as the above, yet whenever I followed the advice of the individual stating that the problem could be resolved by removing all Roxio products from the Driver folder located in System32 I came across the same problem as another of the above individuals where my DVD-RW drive stopped responding completely. I was all ready having problems with my drive do to whatever reasons unknown to me, I could use it to burn CD's and DVD's but whenever I attempted to load Oblivion (a DVD Rom game) the computer seemed not to respond at all, it works with any other games that are not DVD Rom games and also refuses to work for DVD's which makes little sense to me being as it IS a DVD Rom drive. Anyways, whenever I attempted to follow the advice of another above individual and use the "Fix It" program found on one of the Microsoft websites it stated simply that an error occurred and refused to install. I was wondering if there was any way, manually, that I could fix this problem. The computer I am on is not my own but I did promise my aunt and uncle that I would fix it while they were away on vacation. I have only a week to receive a response so any kind of help would be greatly appreciated. I could let the problem go as they do not use MANY DVD Rom games or DVD's other than those used for burning (which as stated above seem to work for some reason or another.) If there is no manual way I could resolve this issue than any other kind of tech support website would be greatly appreciated. Please help me, I have never come across a problem such as this and was actually surprised to see many others are having the same issues. My computer information, or the information I believe you may need, my operating system is Microsoft Vista, my drive is DVD+/-RW/CD-R/W, and it is a Desktop, not a laptop.

Thank you for your time and after reading the above I really hope someone out there could help me, if not, I'll figure something out... I have a week to do so.
kbreedingnerdalert

[Peter Foldes]

Follow the fix here for Vista

http://support.microsoft.com/default...b;en-us;314060

[kbreedingnerdalert]

I appreciate the advice but whenever I followed the instructions listed and even backed up my files which I had to do so through the computer being as for some reason or another it could not locate the file that was listed as to be typed in under "Run" to save the registry, but I did as it said and deleted the Top Filter Bottom Filter stuff as was listed and I checked my drive and it said there was no drive. As it was I restarted the computer believing I would have to before it registered the drive and recognized it, I did so and it was still gone. I cut and pasted the Roxio files from Temp and put them back in System32/Drivers and now the Driver is still unrecognized, it does not register at all. I am not really upset about this but now I am in somewhat of a pickle as I said above, this is not my computer, I told them I would fix it not utterly destroy it. So if you could find something or someway I could just manually put everything back the way it was, I would rather deal with the driver incompatibility issue than have no driver whatsoever. Thanks, I hope I get a reply quickly...

Kody

[kbreedingnerdalert]

All right, so I am going to keep you all up to date in hopes that someone could tell me if I am doing something wrong. I have been reviewing this problem all over, I have been searching for Driver Not Responding, Driver Not Detected and everyone seems to come up with the same advice consistent with that found on that website. Some people do come up with good results, but like the very few that do not, here I am confused and wondering why Microsoft constantly makes updates that leave your computer with so many technical difficulties. Anyways, I have decided I am going to download some up to date definitions for my FreeWare Anti-Viral software, and some Anti-Worm software to see if that is where the difficulties lie. Someone in another board said that they had the same problem but it was consistent with a virus that had been laying dormant in their system. I have once encountered a worm that would initiate a countdown and then turn off my computer every time I connected to the internet so the fact that a virus or worm could be doing this makes very good sense to me. So, for all of you that have done as everyone else has and deleted the Upper Filter and Lower Filter after having enetered the Registry Editor, and still have the same problems. My only advice to you is to keep searching, of course, and to make sure that your wires have not become loose as that often times can be the case. I believe my only case is a virus. So, for those of you who are still confused check and see if it is a virus or any other form or Mal-Ware that is causing your computer to be unable to detect your drive. Whether this does or does not work I will return to this website to document my success, or my unsuccessful attempts. Hopefully I can help the few that still have the problems that I do, and hopefully, if I can not help myself someone out there could. Being as I do not have the money myself to be able to take this to a professional and have it looked over and fixed by them.
Peace,
Kody