I have been trying to install a Brother MFC-J615W printer. Everything seems to install but nothing prints. When I right click on the printer icon and try to look at properties I get an error message that the printer drivers are not installed.
I've been on the phone with Brother Support and they are blaming my computer. I've installed from their website, from the cd and also used the repair tool. Same error message every time.
I've also installed using the USB cable setup as well as the wireless setup and still get the same error message.
I'm tearing my hair out. It works fine wirelessly, from my laptop running Windows 7, but I have to get this to run on the Vista Laptop as well. The Vista laptop is the main one we use and the other I use for travel. I'm leaving on Wed and have to get this working before I leave. Can anyone offer any suggestions? I've been on another forum and was told it has to be a problem with the laptop. Its just weird that the print function worked fine on the laptop until I installed the new printer. The old printer completely died or I would switch back to see if I could still print on the old one. Is there anything that can be done?
I have a Gateway MC78 series with a duel processor, using Vista Ultimate.
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