HP Network Printer goes "offline"

[kdcarver]

I have an HP OJ 7310. Been a nuisance since the first day I owned it, but actually prints and copies fine... when it is working.

Mine is networked -- hardwired RJ45 to the router. I got a new Vista Ultimate laptop a few months ago. First problem was the "head to toe" issue that is fixed on another thread in this forum. I still get the the "HP CUE" failure dialog box, but that's a minor issue compared to the following:

On the laptop, the printer periodically goes "offline", and the only way to get it to go back online is to either reboot the printer or logoff, logon to the laptop.

Can't seem to find what is causing this, but it seems to occur after the laptop has been in screensaver mode (but not always).

My desktop never loses the printer like the laptop does.

Can someone provide a solution or some troubleshooting advice?

[Alan Morris [MSFT]]

Disable SNMP on the ports configuration. It sounds like the SNMP traffic is
getting lost.

[kdcarver]

Alan,

Thanks for the reply, but SNMP is not enabled. Something else is causing the issue.

Kirk

[kdcarver]

Admin is able to print a test page with the printer, but normal users cannot.

Any help would be appreciated.

[Alan Morris [MSFT]]

is there any system events when the user attempts to print?


HP is typically good about writing their driver such that they do not
attempt to write data to location to which the user does not have access.

Check under \windows\spool\printers for shd and spl files when the user is
printing.

[kdcarver]

Alan,
Thanks for the reply.

While "Online", when I try to print to the printer, and I have the printer's job window open, you can briefly see the test print appear, then disappear from the screen. However, the printer never delivers the print.

When the printer appears "Offline", when I try to print, the job appears in the printer job list, and stays there, not printing.

I tried to access the Windows/System32/Spool/Printers directory, I have to supply the administrator account credentials to see the contents. I can see an SHD and SPL file in this directory, apparently these are the files which correspond to the print job which is stuck in the printer's queue?

Kirk