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Thread: Volume Shadow Copy Service errors

  1. #1
    Join Date
    Feb 2006
    Posts
    99

    Volume Shadow Copy Service errors

    I am using Veritas Backup Exec vs 10 for auto backups each night and am getting the below error message everytime:

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12298
    Date: 6/12/2007
    Time: 10:33:10 PM
    User: N/A
    Computer: ALBRECHT05
    Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{4b009354-b502-11d9-92d4-806e6f6e6963}\. The volume index in the
    shadow copy set is 0. Error details: Open[0x00000000], Flush[0x00000000], Release[0x80042314], OnRun[0x00000000].

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12310
    Date: 6/12/2007
    Time: 10:33:10 PM
    User: N/A
    Computer: ALBRECHT05
    Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out. Error context: DeviceIoControl(\\?\Volume{4b009354-b502-11d9-92d4-806e6f6e6963} -
    0000015C,0x0053c010,00700048,0,00701050,4096,[0]).

    I am not able to find any specific on these Event IDs in Microsoft Knowledge Base. Can anyone tell me how to solve this problem?

  2. #2
    Join Date
    Nov 2005
    Posts
    403

    RE: Volume Shadow Copy Service errors

    The problem that you are facing can occur because of an issue in the Volsnap.sys file. This issue generates a deadlock condition. In the deadlock condition, the system I/O is suspended. A file deletion operation is waiting for the system I/O to resume. So, to solve this issue, you can follow the suggestions given on this website - http://support.microsoft.com/?id=923628

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