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Thread: Best fax modem settings to receive from multifunction devices?

  1. #1
    Join Date
    Nov 2005

    Best fax modem settings to receive from multifunction devices?

    I have checked out many posts regarding issues receiving faxes from people using multifunction devices as the sending fax machine. There was a microsoft person who has repeatedly recommended to use a 3Com Courier V. Everything external modem as a replacement for the receiving modem in these cases, inspite of the fact that it is not on the HCL for Server 2003 or SBS 2003. She has mentioned the below devices that are having issues sending fax:

    Brother Intellifax 1270E
    Brother MFC 8500
    HP 6110
    HP 7110
    Panasonic KXFHD351

    I am using a 3Com Courier V. Everything external modem on my server and a clients server. My 3Com courier v and everything external modem is a model 002806-00 while the clients is a model 3CP3453 which is little newer than mine. The box in which each of the modems came said 3Com on it, but both modems say US Robotics on the actual modem. Nor me or him can receive a fax from the Brother MFC830. Below is the error that I am getting in the fax log:

    "Reception error" "The remote fax machine did not respond in time, and the call was terminated" "0x40000802" 12/18/2006 10:41:08 12/18/2006 10:42:02
    "Courier V.Everything EXT PnP (V90-x2)" "C:\Documents and Settings\All
    Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C722D414D84F.tif" 0 "Smith Plumbing" " " "" " " 0

    The Event Viewer error states:

    Event Type: Error
    Event Source: Microsoft Fax
    Event Category: Inbound
    Event ID: 32092
    Date: 12/18/2006
    Time: 10:20:00 AM
    User: N/A
    Computer: DC01
    The Fax service failed to receive a fax. From: . CallerId: . To: Smith Plumbing. Pages: 0. Device Name: Courier V.Everything EXT PnP (V90-x2).

    For more information, see Help and Support Center at

    Can anyone please help? Thanks.

  2. #2
    Join Date
    Oct 2004

    Re: Best fax modem settings to receive from multifunction devices?

    I dont think Com port speed is going to change anything, its a problem between the fax modem and the fax machine, and Com has nothing to do with that. You can try to reset the modem to factory defaults, and then look up the ATZ command or something like AT&F. If this fails, then get to the latest firmware for the modem and if that fails again, then your best bet would be to go with another fax modem.

  3. #3
    Join Date
    May 2007
    I am going to take a newer USR V.Everything (3453B) out there in the next couple of days. The 3CP3453 already had the latest firmware. I tried the Microsoft "Standard Modem" and "Standard 56000bps Modem" drivers, and the modem would not even answer a call manually, much less on auto-answer!

    I have had MultiTech modems in the past, but they had so much trouble receiving from some USR Sportster modems and some multi-function fax machines that I gave up and went with the 3Com Courier V.Everything per Crina Li's and others' suggestions. Except for this one client trying to receive from a Brother MFC 8300, they have worked well.

    I was hoping that someone knew an init string that might help with receiving from the Brother MFC device.

  4. #4
    Join Date
    May 2010

    Re: Best fax modem settings to receive from multifunction devices?

    What init strings are you using for the mt2634zba-usb with gfi, I have issue when sending because the handshaking is failing at the end of the call.

  5. #5
    Join Date
    Jan 2006
    I cant say what could be the optimal for GFI Fax, but here are the generic strings. I would recommend to ensure its not set any higher than 19200 since anything higher, faxed may fail or the handshake may not occur. I would also suggest contacting the GFI support first to find out whats best for their product.

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