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Thread: SBS 2003 NTBackup (Shadow Copy) issue

  1. #1
    Join Date
    Sep 2004
    Posts
    56

    SBS 2003 NTBackup (Shadow Copy) issue

    My scheduled ntbackup event has started failing and i am receiving VSS errors, here are two Event Log errors of the system.

    Event Properties
    Source: VSS
    Category: None
    Type: Error
    Event ID: 12293
    User: N/A
    Computer: XXXX
    Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {b5946137-7b9f-4925-af80-51abd60b20d5} if volume is supported. [0x8000ffff] [hr = 0x8000ffff].

    Event Properties
    Source: VSS
    Category: None
    Type: Error
    Event ID: 12289
    User: N/A
    Computer: XXXX
    Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{86c4f1a6-0bdb-11d9-bfea-806e6f6e6963} 000000FC,0x0053c020,00039D10,0,00038D08,4096,[0]). hr = 0x80070057.

    What can i do to fix this errors???

  2. #2
    Join Date
    Feb 2006
    Posts
    214
    I have searched about the same and have found that the mentioned event occurs when Open File Support (OFS) is enabled within Tivoli Storage Manager (TSM) Client Version 5.2. In that case you will have to perform a clean boot, you can follow below steps for performing a clean boot.
    • Go to start > Run > type "msconfig" without quote and click on OK.
    • In new windows select "Selective Startup" and uncheck "Load Startup Items" and on "Services" tab simply click on Enable All.
    • After making the above changes you can check "Hide all Microsoft Services" option and click on "disable all" and clear "Hide all Microsoft Services".
    • Just make sure that you are saving the changes by clicking on ok and you are restarting your system as well.

  3. #3
    Join Date
    Sep 2005
    Posts
    179

  4. #4
    Join Date
    Sep 2005
    Posts
    185

    Re: SBS 2003 NTBackup (Shadow Copy) issue

    This has been a common issue with those who have applied the SBS SP1 update. So if you are amongst them then you will have to install above hotfixes to fix the error.

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