I was tasked to look after one of our clients sites and I'm very new to working with Servers so please bear with me if I ask too much questions.
The server I work from is 209.203.60.12
For some reason I cannot ping the following external server from the server I manage:
Name: smokey.saratoga.co.za
Address: 209.203.61.27
Aliases: gateway.saratoga.co.za
I need to be able to send a email to the gateway.saratoga.co.za from my server but cant.
The people from saratoga.co.za say they not blocking us and our ISP say our records are all ok.
You will be able to trace route and ping 209.203.61.27 but I cannot from my server. Why is that?
Is there anything I can check on our server that could be blocking me from pinging or trace routing to 209.203.61.27?
Please let me know if I need to run a few tests (steps i need to do) so that you can analize my problem more.
Thank you
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