DnldMgr Error 0x80072efd occurred while downloading update

[Theodore Long]

Has anyone seen this before in the windowsupdate.log file? Well more importantly, does anyone know how to fix it. The clients with outstanding updates are giving me this in the logs. The self update stuff is fine. It
knows which updates to get, but can't download them. Sometimes I see the little shield in the taskbar, but it stays at the same percentage, and disappears soon.

Please help.

Thanks.

[Hockson]

Has anyone seen this before in the windowsupdate.log file?

I believe you forgot to include the part of the file you're talking about.

[kusumanabh]

Hi

I too have got this error with a Windows 2000 Server. Other machines on this server are fine.

No Proxy Server I have removed the internet temp cache files and Sofware Distribution directory too.
Anyone got any ideas? - Thanks

Here is my log

2007-03-01 22:10:19 2640 4c4 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +1100) ===========
2007-03-01 22:10:19 2640 4c4 Misc = Process: C:\WINNT\system32\svchost.exe
2007-03-01 22:10:19 2640 4c4 Misc = Module: C:\WINNT\system32\wuaueng.dll
2007-03-01 22:10:19 2640 4c4 Service *************
2007-03-01 22:10:19 2640 4c4 Service ** START ** Service: Service startup
2007-03-01 22:10:19 2640 4c4 Service *********
2007-03-01 22:10:19 2640 4c4 Agent * WU client version 5.8.0.2469
2007-03-01 22:10:20 2640 4c4 Agent * SusClientId =
'1ab79a0d-a730-4a6c-9e78-bfb325637e48'
2007-03-01 22:10:20 2640 4c4 Agent * Base directory:
C:\WINNT\SoftwareDistribution
2007-03-01 22:10:20 2640 4c4 Agent * Access type: No proxy
2007-03-01 22:10:20 2640 4c4 Agent * Network state: Connected
2007-03-01 22:11:08 2640 c14 DtaStor Default service for AU is
{00000000-0000-0000-0000-000000000000}
2007-03-01 22:11:08 2640 c14 DtaStor Default service for AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-03-01 22:11:08 2640 4c4 Agent *********** Agent: Initializing Windows
Update Agent ***********
2007-03-01 22:11:08 2640 c14 Agent *********** Agent: Initializing Windows
Update Agent ***********
2007-03-01 22:11:08 2640 4c4 Agent *********** Agent: Initializing global
settings cache ***********
2007-03-01 22:11:08 2640 4c4 Agent * WSUS server:
http://wsusext1.wsus.mydomain.com.au:8530
2007-03-01 22:11:08 2640 4c4 Agent * WSUS status server:
http://wsusext1.wsus.mydomain.com.au:8530
2007-03-01 22:11:08 2640 4c4 Agent * Target group: (Unassigned Computers)
2007-03-01 22:11:08 2640 4c4 Agent * Windows Update access disabled: No
2007-03-01 22:11:08 2640 4c4 DnldMgr Download manager restoring 0 downloads
2007-03-01 22:11:09 2640 4c4 AU ########### AU: Initializing Automatic
Updates ###########
2007-03-01 22:11:09 2640 4c4 AU # WSUS server:
http://wsusext1.wsus.mydomain.com.au:8530
2007-03-01 22:11:09 2640 4c4 AU # Detection frequency: 22
2007-03-01 22:11:09 2640 4c4 AU # Approval type: Pre-install notify
(Policy)
2007-03-01 22:11:09 2640 4c4 AU # Auto-install minor updates: No (User
preference)
2007-03-01 22:11:09 2640 c14 AU Triggering AU detection through DetectNow
API
2007-03-01 22:11:09 2640 4c4 AU #############
2007-03-01 22:11:09 2640 4c4 AU ## START ## AU: Search for updates
2007-03-01 22:11:09 2640 4c4 AU #########
2007-03-01 22:11:09 2640 4c4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {6D4DA844-700C-4D38-9304-DA5EEDF7E6A5}]
2007-03-01 22:11:09 2640 c20 Agent *************
2007-03-01 22:11:09 2640 c20 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-01 22:11:09 2640 c20 Agent *********
2007-03-01 22:11:32 2640 c20 Misc WARNING: Send failed with hr = 80072efd.
2007-03-01 22:11:32 2640 c20 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-03-01 22:11:32 2640 c20 Misc WARNING: WinHttp: SendRequestUsingProxy failed for
<http://wsusext1.wsus.mydomain.com.au:8530/selfupdate/wuident.cab>. error 0x80072efd
2007-03-01 22:11:32 2640 c20 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2007-03-01 22:11:32 2640 c20 Misc WARNING: WinHttp:SendRequestToServerForFileInformation failed with 0x80072efd
2007-03-01 22:11:32 2640 c20 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2007-03-01 22:11:55 2640 c20 Misc WARNING: Send failed with hr = 80072efd.
2007-03-01 22:11:55 2640 c20 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-03-01 22:11:55 2640 c20 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://wsusext1.wsus.mydomain.com.au:8530/selfupdate/wuident.cab>. error 0x80072efd
2007-03-01 22:11:55 2640 c20 Misc WARNING: WinHttp:SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2007-03-01 22:11:55 2640 c20 Misc WARNING: WinHttp:SendRequestToServerForFileInformation failed with 0x80072efd
2007-03-01 22:11:55 2640 c20 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

[ApPy10]

Yes.. the 0x80072efd is an error quite commonly seen. 0x80072efd - ERROR INTERNET CANNOT CONNECT

It's caused because there's something 'broken' in the network infrastructure or the WSUS server is not respondent, or is not able to respond.

Essentially the '2efd' error is what the WUA logs when it does not get a response to web service request.

The specific cause is determined by the context of the error. If you post the entries from the log showing the entire detection cycle, it's probable that I can identify the specific fault in your environment.

You should also run the Client Diagnostic Tool on one of these client systems, and post the results.

[ApPy10]

I too have got this error with a Windows 2000 Server. Other machines on this server are fine.

Same suggestion as for the O.P.

Run the Client Diagnostic Tool and post the results.

My suspicion in this case, Simon, is that the URL is incorrect, and nothing is answering to the specified URL.

[kusumanabh]

Opps found the issue


Someone (not me) removed the port in the firewall. To quote him we didn't need that port (aggghrhhhrhhhh)

Thanks Appy.

[Theodore Long]

Okay. I actually put in a call to Microsoft because I needed this resolved right away. What we found was that there was an update that was 'stuck' and couldn't be downloaded. Once we cleared the BITS queue and the software distribution folder, we did a /detectnow, and everything is cool again.

Thanks.

[Sulolab]

I'm receiving the same error, but I've checked on the network configuration settings and they appear to be correct:

In my GPO, I specify an SSL connection for clients connecting to the WSUS 3.0 RC server. As you'll see in the log below, the server specified is https://wsus01.companyname.com.

1) Firewall is set correctly. From either inside or outside the firewall, I can browse to https://wsus01.companyname.com fine without getting a certificate error (I installed a recognized SSL cert.)
2) I ran the ClientDiag and it passed all the tests.
3) I did all the WinHTTP proxy stuff. We have no proxy server, and I confirmed that it is configured for Direction Connection.

Here's a current sniped from the WindowsUpdate.log file. Notice near the beginning the invalid reference to http, while on the last line it does correctly reference https. The fiirewall is only open for port 443, not 80. Further, my GPO does specify https://....., not http.

Error 0x80072efd occurred while downloading update; notifying dependent calls.
WARNING: Send failed with hr = 80072efd.
WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)>
Bypass List used : <(null)> Auth Schemes used : <>
WARNING: WinHttp: SendRequestUsingProxy failed for
<http://wsus01.companyname.com/Content/06/A79BCFC22F1D4C15AE4840C3D535BD203A0A7506.txt>. error 0x80072efd
WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
WARNING: Fail to download eula file
http://wsus01.companyname.com/Conten...203A0A7506.txt with error 0x80072efd
* Added update {907AD5D0-167C-4DB4-A390-3B6242B4ADCF}.100 to search result
* Added update {FBBC40F6-021D-49DC-BCCC-E6DACBCB0147}.100 to search result
* Added update {7D56665B-FB5B-4258-9D0A-E5BEB46A6F62}.100 to search result
* Added update {E6B33E29-2F69-4699-848D-3429A7DCC349}.100 to search result
* Added update {EA5DBE33-B030-49ED-A4F7-5F4B7715A9C2}.100 to search result
* Added update {EC337320-1F88-41F4-A5B1-730933341FB2}.100 to search result
* Added update {76104728-0AF1-4AAD-8E5A-8E4658A0DEA7}.100 to search result
* Added update {3E457EB5-2F39-41F3-BB79-7385C57E8666}.102 to search result
* Added update {F28DF705-D3BF-478C-A844-6539F3C96501}.104 to search result
* Added update {1A513BD7-ED3C-49B1-B3FD-95092D100B76}.106 to search result
* Added update {F4789278-6AB5-4CE6-AC4E-51A01746669B}.104 to search result
* Added update {04B38956-034E-4F1B-9635-AB073495D039}.104 to search result
* Added update {1D1CC0CB-AC23-4F49-80CB-DA1DE2368DA3}.104 to search result
* Added update {C5A7BCFB-9DD1-446D-B9AC-ADE49460AA07}.102 to search result
* Added update {CAB916E6-395B-4B8B-A9C9-B895B94A9C1B}.101 to search result
* Added update {707E6500-81C1-4165-8C43-631E09891716}.101 to search result
* Added update {FD4C36F8-71C3-4059-9728-3AFB5BC17109}.101 to search result
Update {E0B39326-1603-44A9-8CD8-C3AEA7203827}.100 is pruned out due to potential supersedence
Update {7BA25B21-4931-4DDD-8A2A-EFB9815A3281}.100 is pruned out due to potential supersedence
* Added update {15A2C0AB-8B56-4936-B547-5340419B94D9}.100 to search result
* Added update {0A0362E5-0384-4D20-8D39-5F002E3199A1}.103 to search result
* Added update {5ACB5EDD-7A6C-48A9-92D5-59290D47AF36}.102 to search result
* Added update {F31E7790-2316-4885-9981-9424A93CD5B0}.104 to search result
* Added update {BB97F537-935D-40AE-B75B-A31B59C367AA}.106 to search result
* Added update {9BAB8D53-1376-48BE-AD51-C1A135809461}.102 to search result
Update {B62384B2-4615-4C2D-9112-B248ED353678}.100 is pruned out due to potential supersedence
* Added update {ABF412CF-9140-4B4E-B872-79EA51AD4722}.106 to search result
Update {27996BF9-F60F-46C4-877C-38EEE1CE622B}.101 is pruned out due to potential supersedence
* Added update {D76917F7-1CA4-4FB6-9252-0F733F637F91}.101 to search result
* Added update {26DA5716-5999-4AB2-8806-800F7AF93C93}.105 to search result
Update {FB148F16-65F5-48A3-B7F3-19B8E3468B59}.107 is pruned out due to potential supersedence
* Added update {95A13763-D07B-4BD1-9A31-B38435CE259D}.103 to search result
Update {69F2D14A-A813-47E8-A87F-971978A637F4}.100 is pruned out due to potential supersedence
* Added update {930014DC-21B9-4723-B866-CF7C6C552AEE}.100 to search result
* Added update {2047D1C8-619D-4D22-9351-97D912F33EB7}.103 to search result
* Added update {7BC46D48-2A20-4151-BE47-EF0AEFFA7B81}.103 to search result
* Added update {5B93B9A1-DFA4-4321-88A1-8028858D54E0}.102 to search result
Update {C97682DD-CE19-4700-B30A-ACF85BB07100}.100 is pruned out due to potential supersedence
* Added update {31373A32-1DB8-4587-BB1B-84272F259446}.100 to search result
Update {84CF7424-8264-4ED6-8F3C-4E92D7A456C8}.100 is pruned out due to potential supersedence
Update {94CC30C1-978A-4C37-BC3B-7120F0783DDE}.100 is pruned out due to potential supersedence
Update {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}.100 is pruned out due to potential supersedence
* Added update {F12451F5-3F5D-46DC-9718-ECBC7BB6304F}.105 to search result
* Added update {D215BFF6-A748-4474-B477-B10E4099DE8F}.102 to search result
* Added update {5BB212C2-DD41-427A-A2C9-B723D7FFE8D2}.102 to search result
* Added update {91D6CD5E-F161-4766-94C1-B26C74222683}.103 to search result
* Added update {994BE5EA-EDB8-4589-9B87-B7C3BF395E7E}.102 to search result
Update {F813D14D-883A-4071-A289-66EF9CAD2ACC}.100 is pruned out due to potential supersedence
* Added update {BE74A7D0-F160-4DFB-A726-6A2C2A900218}.101 to search result
* Added update {9D934975-26EF-428A-AD87-7CFD2549843A}.100 to search result
Update {770ED3B9-01F3-4C9C-8358-3165A70A66C4}.100 is pruned out due to potential supersedence
* Added update {B579FB77-61A7-42DA-85D7-9ABE9BC32CC6}.101 to search result
* Added update {8B900358-5017-4990-B413-BD149F9FE9C5}.101 to search result
Update {DEC117FF-719D-47EF-A471-D08F0000992E}.101 is pruned out due to potential supersedence
Update {35E6C075-75F1-4DA3-8F42-D04916012694}.101 is pruned out due to potential supersedence
Update {F4C5F4B2-7BC7-4255-8475-256F2CE83063}.100 is pruned out due to potential supersedence
Update {A51577E7-51E1-4AB1-BCD9-6106BEFAC3E8}.102 is pruned out due to potential supersedence
Update {B986ECE8-FC97-4EC0-B77F-6B2EF3E558E5}.103 is pruned out due to potential supersedence
Update {4A6505DB-DA98-4CCF-A9A2-75BE74A992B8}.101 is pruned out due to potential supersedence
Update {7BFBB4AB-9E7D-4DB0-AC1B-E02468044CD4}.103 is pruned out due to potential supersedence
* Added update {0CFFD50B-C7A8-44DC-9A35-78ADF3A2B30B}.101 to search result
* Added update {C8F8E983-CE29-4854-B00A-4B25EC26B60F}.101 to search result
* Added update {486A2F5E-3ACF-4B15-8776-4E47E07880E7}.101 to search result
Update {3DEBEA92-4512-4FCC-A423-5A6007CADEB5}.103 is pruned out due to potential supersedence
Update {92BB01E8-B16A-47D7-8C53-D22EE252FA9A}.100 is pruned out due to potential supersedence
Update {2E09075D-E475-4A72-9C09-32D418B62953}.100 is pruned out due to potential supersedence
Update {370CD27E-CAD9-4383-93E5-22876A32A5EC}.100 is pruned out due to potential supersedence
* Added update {872266B6-1140-446A-8778-3E2987DF94B3}.100 to search result
* Added update {4241BBCD-EA3F-4861-9353-FB723D8E82D7}.102 to search result
* Added update {9D493962-0BB7-4541-AD81-F96263B4B201}.102 to search result
Update {4CD57E22-36A7-41ED-9A05-696F64602105}.100 is pruned out due to potential supersedence
Update {25F33894-53CB-4342-BBD8-92719E4FA89B}.100 is pruned out due to potential supersedence
Update {C691434F-651D-4080-8AFD-DE5881C940CC}.100 is pruned out due to potential supersedence
Update {0C7590A8-8513-41E4-91B1-42066D2A1237}.100 is pruned out due to potential supersedence
Update {EF9C16E3-E7E6-40AB-9A94-8F3815ED51DD}.100 is pruned out due to potential supersedence
Update {D5DCA474-C758-4AB5-A523-1307E801098A}.100 is pruned out due to potential supersedence
Update {35D4EBA8-6020-4B73-B89A-89EEE25439BA}.100 is pruned out due to potential supersedence
Update {FD4E99A6-FCBB-47FD-8748-C0BD8F5DA9FB}.100 is pruned out due to potential supersedence
Update {5082F26E-D267-4FEC-BF20-DEE345098433}.100 is pruned out due to potential supersedence
* Added update {0643B0BE-0D1D-46FB-9B56-74B519ED315F}.100 to search result
Update {90BA75D4-9D45-4AFB-8212-06CDB13DF835}.100 is pruned out due to potential supersedence
* Added update {AE9F992A-D0A6-44FF-BFC2-CB87ACCF701B}.100 to search result
Update {91C494B4-48AC-4D08-A114-1F225E767C66}.100 is pruned out due to potential supersedence
Update {246965BB-525E-4C0F-BB2A-8E44588EDF1A}.100 is pruned out due to potential supersedence
Update {E207B2C5-7A1C-4B35-8FEE-CD7CEBFA8EFB}.100 is pruned out due to potential supersedence
Update {5D96EB22-707C-4BDB-9368-D88588ECB330}.100 is pruned out due to potential supersedence
Update {0144D999-B8F3-490C-A381-5E3FB22731BE}.100 is pruned out due to potential supersedence
Update {975CF73C-CB37-4F8C-AB1C-40A74ECAA312}.100 is pruned out due to potential supersedence
* Added update {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9}.100 to search result
* Added update {50DB9656-93F2-4FAA-9EC4-14D8603A060D}.107 to search result
* Added update {F95A588C-1CA7-4062-9AC8-7F2E80D81FAA}.103 to search result
* Added update {79C58201-B0BD-4B90-A1DC-97390EEB489D}.102 to search result
* Found 53 updates and 27 categories in search
*********
** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
*************
REPORT EVENT: {4C84CAC5-5456-47E3-B256-06FA78B840B5}
REPORT EVENT: {1EAB1B06-7A8C-4589-8DE4-FC2C4CED716C}
REPORT EVENT: {877218FD-F8B8-430D-82C7-728C4711A919}
>>## RESUMED ## AU: Search for updates [CallId = {79385493-C1CD-4CB2-90EB-270269336AA8}]
# 53 updates detected
#########
## END ## AU: Search for updates [CallId = {79385493-C1CD-4CB2-90EB-270269336AA8}]
#############
AU setting next detection timeout to 2007-03-11 10:19:44
Setting AU scheduled install time to 2007-03-11 17:00:00
Error 0x80072efd occurred while downloading update; notifying dependent calls.
<numerous duplicate lines removed>
Error 0x80072efd occurred while downloading update; notifying dependent calls. AU setting pending client directive to 'Download Progress' AU client got new directive = 'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000 AU received handle event Uploading 3 events using cached cookie, reporting URL = https://wsus01.companyname.com/Repor...ebService.asmx

[ApPy10]

You didn't mention above...

WARNING: WinHttp: SendRequestUsingProxy failed for
<http://wsus01.companyname.com/Content/06/A79BCFC22F1D4C15AE4840C3D535BD203A0A7506.txt>.
error 0x80072efd

and in consideration of this error, I must ask....

Did you exclude the appropriate virtual directories, as documented in the SSL Setup Instructions of the WSUS Deployment Guide, that cannot have SSL =required=? (They would include selfupdate and content, the critical ones, among others.)

[Sulolab]

That was it. I applied the changes as documented in the SSL config. section of the deployment guide. Moments later stuff started going through.

Thanks Appy. You came through for me on that one.