WSUS Server 3.0 SP1 Cookie Expired Issue

**yarbrough2** · 15-04-2011

We have started having issues with WSUS clients receiving updates and reporting status to our WSUS server. I am seeing consistent Cookie errors on the clietnts in the windowsupdate.log, and on the WSUS server in the softwaredistribution.log.

This all seems to have started happening about eight days ago. According to the WSUS admin console a majority of my clients have not reported in eight days or more. No updates were pushed just prior to this issue, and as far as I know no major changes in our environment has occurred.

Following are details from each log:

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Client's windowsupdate.log:

932 948 PT +++++++++++ PT: Synchronizing server updates +++++++++++
932 948 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://rcwinupdate.%domain%.com/Clie...ce/client.asmx

932 948 PT WARNING: Cached cookie has expired or new PID is available
932 948 PT Initializing simple targeting cookie, clientId = 091fde7d-75af-44b1-b0a5-fce8e74d64a2, target group = WsusSrvAutoStage1, DNS name = testsitesrv02.rescare.ad

932 948 PT Server URL = http://rcwinupdate.%domain%.com/Simp...impleAuth.asmx
932 948 PT WARNING: GetAuthorizationCookie failure, error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status code = 200

932 948 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244008
932 948 PT WARNING: PopulateAuthCookies failed: 0x80244008
932 948 PT WARNING: RefreshCookie failed: 0x80244008
932 948 PT WARNING: RefreshPTState failed: 0x80244008
932 948 PT WARNING: Sync of Updates: 0x80244008
932 948 PT WARNING: SyncServerUpdatesInternal failed: 0x80244008
932 948 Agent * WARNING: Failed to synchronize, error = 0x80244008
932 948 Agent * WARNING: Exit code = 0x80244008
932 948 Agent *********
932 948 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
932 948 Agent *************
932 948 Agent WARNING: WU client failed Searching for update with error 0x80244008
932 11e8 AU >>## RESUMED ## AU: Search for updates [CallId = {768E50D3-6A6A-40F7-B945-C1D4830929B4}]
932 11e8 AU # WARNING: Search callback failed, result = 0x80244008
932 11e8 AU # WARNING: Failed to find updates with error code 80244008
932 11e8 AU #########
932 11e8 AU ## END ## AU: Search for updates [CallId = {768E50D3-6A6A-40F7-B945-C1D4830929B4}]
932 11e8 AU #############
932 11e8 AU AU setting next detection timeout to 2011-04-15 15:20:11
932 11e8 AU Setting AU scheduled install time to 2011-04-16 05:00:00

932 948 Report REPORT EVENT: {0AB8BEF5-A8E2-49DA-AC3B-90CD4BBB943E} 2011-04-15 10:28:47:193-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244008 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244008.

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WSUS Servers softwaredistribution log:

2011-04-15 14:07:55.832 UTC Info w3wp.11 ThreadEntry ISAPIRuntime.ProcessRequest

2011-04-15 14:07:55.832 UTC Warning w3wp.11 SoapUtilities.CreateException ThrowException: actor = http://winupdate.%domain%.com/Client...ce/client.asmx, ID=dbd6a9d8-620d-47b7-b8bf-e518f150c1b5, ErrorCode=CookieExpired, Message=, Client=5d4fd2ed-8eae-4f99-a8e5-bc6f52e8551b

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I've done research on this, but can't seem to find anyone who has had this issue and received an answer for the resolution. Any help from the community would be greatly appreciated.

**Zachary** · 16-04-2011

Did you make sure that AU service is started on the pc in question? Have you tried renaming the softwareDistribution folder in "c:\windows"? Have you tried deleting the pc from WSUS and see if it will connect to it again?Since it's talking about an expired cookie have you tried "wuauclt.exe /resetauthorization /detectnow"?

**yarbrough2** · 16-04-2011

Zachary,

Thanks for the response.

"wuauclt.exe /resetauthorization /detectnow" -- Yes I have ran that several times on two of our clients, no change. The errors remain consistent on both ends.

We have well over 4000 clients, all of which are displaying this same issue. I believe is an issue on the server due to the amount of clients experiencing the problem. Or possibly an enterprise wide change that I was unaware of, but that's probably not the case as I have been unable to find any changes that coincide with the timeframe needed (7 or 8 days ago).

John

**Zachary** · 16-04-2011

You will need to check the IIS for the virtual directory "selfupdate" under WSUS Adminitrator website. If it did not exists, please manually create the vitural directory(the default local path should be C:\Program Files\Update Services\Selfupdate) in IIS and giving it anonymous access. Then restart the Windows Update Service.

**yarbrough2** · 19-04-2011

Just a quick update. We found the cause of the issue. One of our down stream WSUS servers had a full disk. This server services most of our cients, and as a result was causing the problem for a majority of our clients. The disk space was being taken by IIS logs. We cleaned the disk up and rebooted the server. Shortly after that WSUS was working normally.