Automatic updates not working/cannot restore hidden updates

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21-06-2008
johno

Automatic updates not working/cannot restore hidden updates

All this months updates(june) refuse to download In trying to manually
fetcthem out in microsoft Help " Restore hidden updates "
is greyed out Im using Windows xp 2 there where 10 updates this month
can anybody help
--
oxo
22-06-2008
PA Bear [MS MVP]

Re: Automatic updates not working/cannot restore hidden updates

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

johno wrote:
> All this months updates(june) refuse to download In trying to manually
> fetcthem out in microsoft Help " Restore hidden updates "
> is greyed out Im using Windows xp 2 there where 10 updates this month
> can anybody help
24-06-2008
johno

Re: Automatic updates not working/cannot restore hidden updates

Mr Bear. My last Post disappeared with error message. I went (as advised)
to security centre and it told me it cannot run because its running somewhere
else--I postphoned shutting down Firewall and Antivirus and hit the Microsoft
update buttons all failed with error number 0x80072ee2-----then I go back to
security centre its open this time except one of the "resources" in the left
pane tells me I'm not connected to the Internet(Im on broadband and was
connected)
Sorry I'm being such a pain----Is it a bug
Regards. Johno
--
oxo

"PA Bear [MS MVP]" wrote:

> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s). If you disable the third-party
> firewall, make certain that you enable the Windows Firewall!
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> ===========================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> johno wrote:
> > All this months updates(june) refuse to download In trying to manually
> > fetcthem out in microsoft Help " Restore hidden updates "
> > is greyed out Im using Windows xp 2 there where 10 updates this month
> > can anybody help
>
>
24-06-2008
PA Bear [MS MVP]

Re: Automatic updates not working/cannot restore hidden updates

No problem, you're going fine. Now see this KB article:

You may receive an "Error 0x80072EE2"... error message when you try to use
the Windows Update Web site or the Microsoft Update Web site:
http://support.microsoft.com/kb/836941

Try the Guided Help, if possible.

Don't neglect to see the MORE INFORMATION section at the very bottom, too.

NB: I must tell you that we've been seeing a lot of posts describing the
problems you're having. Most of the others I've helped turned out to have
had a hijackware infection (i.e., Vundo, accompanied by ZLOB, an
SDBot-variant, and all protected by a rootkit) that was causing the problem.
If necessary, I can point you in the right direction to fix that, too.
--
~PA Bear

johno wrote:
> Mr Bear. My last Post disappeared with error message. I went (as
> advised)
> to security centre and it told me it cannot run because its running
> somewhere else--I postphoned shutting down Firewall and Antivirus and hit
> the Microsoft update buttons all failed with error number
> 0x80072ee2-----then I go back to security centre its open this time except
> one of the "resources" in the left pane tells me I'm not connected to the
> Internet(Im on broadband and was connected)
> Sorry I'm being such a pain----Is it a bug
> Regards. Johno
>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>> Timer,
>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting to install the update(s). If you disable the third-party
>> firewall, make certain that you enable the Windows Firewall!
>>
>> =====================
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of
>> http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support
>> link in left pane > Solve problems on your own.
>>
>> ===========================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> johno wrote:
>>> All this months updates(june) refuse to download In trying to
>>> manually
>>> fetcthem out in microsoft Help " Restore hidden updates "
>>> is greyed out Im using Windows xp 2 there where 10 updates this
>>> month
>>> can anybody help
26-06-2008
johno

Re: Automatic updates not working/cannot restore hidden updates

Mr beard.Still unable to download Windows Updates-----Could it be the
highjackware infection you mentioned.
Regards. Johno
--
oxo

"PA Bear [MS MVP]" wrote:

> No problem, you're going fine. Now see this KB article:
>
> You may receive an "Error 0x80072EE2"... error message when you try to use
> the Windows Update Web site or the Microsoft Update Web site:
> http://support.microsoft.com/kb/836941
>
> Try the Guided Help, if possible.
>
> Don't neglect to see the MORE INFORMATION section at the very bottom, too.
>
> NB: I must tell you that we've been seeing a lot of posts describing the
> problems you're having. Most of the others I've helped turned out to have
> had a hijackware infection (i.e., Vundo, accompanied by ZLOB, an
> SDBot-variant, and all protected by a rootkit) that was causing the problem.
> If necessary, I can point you in the right direction to fix that, too.
> --
> ~PA Bear
>
>
> johno wrote:
> > Mr Bear. My last Post disappeared with error message. I went (as
> > advised)
> > to security centre and it told me it cannot run because its running
> > somewhere else--I postphoned shutting down Firewall and Antivirus and hit
> > the Microsoft update buttons all failed with error number
> > 0x80072ee2-----then I go back to security centre its open this time except
> > one of the "resources" in the left pane tells me I'm not connected to the
> > Internet(Im on broadband and was connected)
> > Sorry I'm being such a pain----Is it a bug
> > Regards. Johno
> >
> >> Tip: Temporarily disable real-time protection by your anti-virus and/or
> >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
> >> Timer,
> >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> >> attempting to install the update(s). If you disable the third-party
> >> firewall, make certain that you enable the Windows Firewall!
> >>
> >> =====================
> >>
> >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> >> Update Services installation issues:
> >> http://support.microsoft.com/kb/906602
> >>
> >> 1. See the "Need more help? Tell us what problem you are having" section
> >> of
> >> http://support.microsoft.com/ph/6527
> >>
> >> 2. You cannot install some updates or programs
> >> http://support.microsoft.com/kb/822798
> >>
> >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> >> associated with the download/install.
> >>
> >> How to read the WindowsUpdate.log file
> >> http://support.microsoft.com/kb/902093
> >>
> >> 3b. Compare errors to those listed here:
> >> http://www.bleepingcomputer.com/blog...showentry=1122
> >> and/or go to http://windowsupdate.microsoft.com > click on Help and
> >> Support
> >> link in left pane > Solve problems on your own.
> >>
> >> ===========================
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> johno wrote:
> >>> All this months updates(june) refuse to download In trying to
> >>> manually
> >>> fetcthem out in microsoft Help " Restore hidden updates "
> >>> is greyed out Im using Windows xp 2 there where 10 updates this
> >>> month
> >>> can anybody help
>
>
26-06-2008
PA Bear [MS MVP]

Re: Automatic updates not working/cannot restore hidden updates

Could be!

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

johno wrote:
> Mr beard.Still unable to download Windows Updates-----Could it be the
> highjackware infection you mentioned.
> Regards. Johno
>
>> No problem, you're going fine. Now see this KB article:
>>
>> You may receive an "Error 0x80072EE2"... error message when you try to
>> use
>> the Windows Update Web site or the Microsoft Update Web site:
>> http://support.microsoft.com/kb/836941
>>
>> Try the Guided Help, if possible.
>>
>> Don't neglect to see the MORE INFORMATION section at the very bottom,
>> too.
>>
>> NB: I must tell you that we've been seeing a lot of posts describing the
>> problems you're having. Most of the others I've helped turned out to
>> have
>> had a hijackware infection (i.e., Vundo, accompanied by ZLOB, an
>> SDBot-variant, and all protected by a rootkit) that was causing the
>> problem. If necessary, I can point you in the right direction to fix
>> that,
>> too. --
>> ~PA Bear
>>
>>
>> johno wrote:
>>> Mr Bear. My last Post disappeared with error message. I went (as
>>> advised)
>>> to security centre and it told me it cannot run because its running
>>> somewhere else--I postphoned shutting down Firewall and Antivirus and
>>> hit
>>> the Microsoft update buttons all failed with error number
>>> 0x80072ee2-----then I go back to security centre its open this time
>>> except
>>> one of the "resources" in the left pane tells me I'm not connected to
>>> the
>>> Internet(Im on broadband and was connected)
>>> Sorry I'm being such a pain----Is it a bug
>>> Regards. Johno
>>>
>>>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>>>> Timer,
>>>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>>> attempting to install the update(s). If you disable the third-party
>>>> firewall, make certain that you enable the Windows Firewall!
>>>>
>>>> =====================
>>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of
>>>> http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>> errors
>>>> associated with the download/install.
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support
>>>> link in left pane > Solve problems on your own.
>>>>
>>>> ===========================
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> johno wrote:
>>>>> All this months updates(june) refuse to download In trying to
>>>>> manually
>>>>> fetcthem out in microsoft Help " Restore hidden updates "
>>>>> is greyed out Im using Windows xp 2 there where 10 updates this
>>>>> month
>>>>> can anybody help