Printable View
Information about this update can be found here:
http://support.microsoft.com/kb/938371
I am running Vista Home Premium. Note that Other updates do install just
fine. For instance I just installed a windows defender update with no
problems. It seems to be this particular update that will not install
correctly. I've also tried downloading the update manually with no luck. I've
done searches on google and through the forums with no luck as well.
In case the subject line was cut off for you:
Update for Windows Vista (KB938371) error code 80070057
*Side question: Is there no way to edit a post here?*
What a useless article--no deployment or file info.
Does it have an option for verbose logging? E.g. try starting it with /? to list
your deployment options or just guess that /verbose will work.
Searched for what? There are numerous discussions which mention this update.
Most seem to involve error code 0x80073712.
This error code is even less descriptive:
<cmd_output OS="XPsp2">
E:\>set /a c= 0x57
87
E:\>net helpmsg %c%
The parameter is incorrect.
</cmd_output>
Try looking in the install log to find out *what* parameter is incorrect? ; }
BTW I don't have your OS so I'm cross-posting to a Vista-specific NG.
See if Windows Update is now offering you
http://support.microsoft.com/kb/947821. It should correct that error.
I suppose if I knew everything there was to know about windows updates I
would already know how to
solve this problem wouldn't I?
No the standalone update does not have that option
Well since I don't know what this error code is I searched for something
like "Windows Update KB938371 error 80070057"
and variations of that. What else should I have searched for. Why would I
pay attention to error code 0x80073712 when it is not
the same as 80070057?
^^^What does this even mean?^^^
I scanned the Windowsupdate.log file:
* Update is not allowed to download due to regulation.
2008-03-18 16:34:12:863 992 a4c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
8587921A-242E-466E-8600-B15C6792EB30 is "PerUpdate" regulated and can NOT
download. Sequence 9334 vs AcceptRate 0.
..
..
..
2008-03-18 16:34:54:082 992 a4c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-03-18 16:34:54:082 992 a4c Agent *************
2008-03-18 16:34:54:082 992 a4c Report REPORT EVENT:
{E75D6A21-22DA-4FF6-B2AD-5588ECD7E165} 2008-03-18 16:34:12:832-0600 1 182101 {3AFB21E2-E01E-49C7-A558-54CA0001F9DA} 501 80070057 wusa Failure ContentInstall Installation Failure: Windows failed to install the following update
with error 0x80070057: Update for Windows (KB938371).
I certainly don't know what that means but maybe that puts it into context.
That was an editorial comment on the quality of that article, in particular its usefulness
for troubleshooting problems with installing its update, not a complaint about you citing it. ; )
Did you try /verbose anyway? Or just -V ?
BTW what kind of update is it? If it's .msi you would try /L*vx KB938371_Verbose.log
As I indicated if you had searched for just the update name and perhaps filtered
for answered posts by appending MVP you would have found whatever the suggestions
have been for that other code. Nobody knows much about it either, so you could apply
whatever suggestions were given for collecting diagnostics from those.
BTW that error code is really a hex string (even though in this particular case it might look like
a decimal number). In general you will find that there are more instances of error codes prefixed
by 0x than not. Also, adding "Windows Update" to your search is not likely to improve your
search results, at least in here. For example, in here it would be implicit or when mentioned at all
it would just as likely be referred to as WU or AU.
So I would try two searches: 0x80070057 MVP
and KB938371 MVP
That's the point. Not much. ; )
Indeed. The first message "PerUpdate" regulated and can NOT download." tells you that the server
is busy and you won't be able to get the update yet. I guess the message and code that you are reporting
is just a symptom of not being able to handle that event very cleanly.
But you implied that you downloaded the update, ran it manually and had a problem?
With what symptom? Hint: it would not be something in the WindowsUpdate.log
Look for the diagnostics from that attempt. E.g. search your drives for any files which
it changed that day; then sort them by Date Modified. That actually sorts them by Timestamp
as well, so then all you have to do is scroll to the time the update was run and see from the
files which were changed which ones are readable. E.g. drag them to an open Notepad window.
Well windows update is not currently offering me this specific update
but it's worth noting that on that page
the error code 0x80070057 is listed and the description is:
"ERROR_INVALID_PARAMETER The parameter is incorrect".
This may be helpful to others trying to give meaning to this error code. I'm
debating whether or not I should manually install
this update. I can't see what harm it could do other then completely screw
up my registry which I suppose isn't good but
is still fixable with a backup. I'll give it a try and report back.
80070057 - ERROR_INVALID_PARAMENTER. Third party service which is running in the
computer creating the problem. Please do a clean boot and then install the updates.
Could even be your anti virus software.
format the sd card
First Perform Software Distribution
Method 1: Set Cryptographic Services to automatic
Set Cryptographic Services to Automatic, and then try to install the program again. To set Cryptographic Services to Automatic, follow these steps:
Start the Administrative Tools utility in Control Panel.
Double-click Services.
Right-click Cryptographic Services, and then click Properties.
Click Automatic for Startup type, and then click Start.
Method 2: Rename the Catroot2 folder
To rename the Catroot2 folder, follow these steps:
Click Start, click Run, type cmd, and then click OK.
At the command prompt, type the following commands, and then press ENTER after each line:
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
exit
Remove all tmp*.cat files from the following folder:
%systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
If no files that start with tmp exist in this folder, do not remove any other files. The .cat files in this folder are necessary for installing hotfixes and service packs.
Restart the computer now. Try to update now, if you still find the error , perform Sfc scan
To run the System File Checker tool, follow these steps:
Click StartCollapse this imageExpand this image, and then type cmd in the Start Search box.
Right-click cmd in the Programs list, and then click Run as administrator.
Collapse this imageExpand this imageIf you are prompted for an administrator password or confirmation, type your password or click Continue
At the command prompt, the following line, and then press ENTER:
sfc /scannow.
Then try to update, if again you find the error , perform System restore
1.Click Start, type system restore in the start search box. click on system restore in program list
2.In the System Restore dialog box, click Choose a different restore point, and then click Next.
3.In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.
4.Click Finish.
The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created.
Now the issue will be resolved.