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I’m running Office 2007 on Windows Vista. MS Word and other applications were working fine but when I launched Outllok 2007 I noticed that the scroll bars and Outlook bar on such pages as the options pages are effectively frozen. After a day or two even Word or Excel started crashing. It was a new Office CD. I even removed it completely and re-installed Office but still the same problem occurs. Any help on this?
I'm having the exact same problem. Any help would be really appreciated. To add some information to the problem I have run the microsoft diagnostics and it didn't help. I also noticed that in word if I open up the options menu I can not click through the other tabs, which mean I'm stuck in the popular tab and can't reset anything.
I am running Windows 7 and below is the error report when Word crashes.
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: mso.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 4542867b
Exception Code: c0000005
Exception Offset: 0003977b
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
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I finally fixed it!!
It was an issue in the registry
i had the same problem.
And yes, i fixed it was an issue in the registry.
Here it is the solution:
Open de regedit (start -> Run-> enter "regedit"). Then go to:
1. CURRENT_USER/Software/Microsoft/Office/Word
and modify Addins -> oldAddins
2. CURRENT_USER/Software/Microsoft/Office/12.0/Word
and modify Data -> oldData
and modify Options -> oldOptions
3. LOCAL_MACHINE/Software/Microsoft/Office/Word
and modify Addins -> oldAddins
(i didn't have this one in my registry)
have no idea what i just did, but waldo's solution worked for me, cheers!
(followed steps 2. & 3. only, as I did not have "Addins" at "CURRENT_USER/Software/Microsoft/Office/Word").
hope this will resolve the issue once and for all as i've already had this happen once (sidebars freezing and word crashing) although with another faulty module if I remember well, and the solution then, if I remember well, had to do with the "normal template" in word which I think I had to modify.