Re: Lexmark Confirms All-In-One Center Software For Vista Not Yet Rele
Hmm... does this apply to the 5400 series also (X5470)? Perhaps this
explains why I can't print or scan on the network using Vista.
"richard_l" <richard_l@discussions.microsoft.com> wrote in message
news:92C82D8A-3398-40B9-A245-A3D3538B10FA@microsoft.com...
> Lexmark Confirms All-In-One Center Software For Vista Not Yet Released
>
> --------------------------------------------------------------------------------
>
> The problem is that there has been a complete misrepresentation of Lexmark
> products.
>
> If you go to the store, and find that nice red box that has the "Works
> With
> Windows Vista" logo on it, buyer beware.
>
> Below is a complete transcript of a support chat with Lexmark Support. In
> it
> there are links to an FTP site for a patch to fix the AIOC.EXE problem,
> another to the Vista Clean utility mentioned in a previous post above, and
> yet another to the same copy of cjr1200EN.exe available on their drivers
> page, which of course says for "Vista".
>
> I will call your attention to the chat where he actually admits that
> All-In-One Center is not designed for Windows Vista yet, and it may be a
> couple of months before it is.
>
> This is false advertising as far as I am concerned, and I'm a bit
> disgusted
> by it. In the meantime, I have a x1240 that won't run All-In-One Center,
> but
> yes, it DOES work with Vista. But only if you just want to print. The
> software is useless.
>
> I hope this is an eye opener for those with any Lexmark printer and Vista
> problems.
>
> General Info
> Chat Start Time: 31.10.2007 21:33:33
> Chat End Time: 31.10.2007 22:22:03
> Chat URL: null
> Referer URL:
> Name: Richard
> Email: <redacted>
>
> Phone:
> Initial Question: LXCZaiox.exe runtime error
>
> Chat Transcript
> [Richard] LXCZaiox.exe runtime error
> [Ian] Welcome to Lexmark Chat Support.
> [Richard ] I have uninstalled and reinstalled my printer as requested by
> support previously. I ran the cjr1200en install file for my x1240 for
> Vista.
> I was originally getting an AIOC.EXE error, and after applying the patch
> you
> gave me below I am getting a LXCZaiox.exe runtime error now. This is my
> 3rd
> contact to support on this issue. I applied
> ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as requested
> [Ian] Hello Richard.
> [Ian] I will help you with this issue.
> [Ian] Please let me know whether you are getting the error message when
> you
> try to open the Al in one center.
> [Richard ] Yes, I am
> [Richard ] I spoke to Sean, and he gave me the above patch
> [Richard ] I spoke to Greg and he had me completely uninstall and
> reinstall
> [Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
> runtime error appears
> [Richard ] If you do a google search on Lexmark 1200 aioc you will find a
> host of bad reviews of Lexmark support on this issue, and no resolution
> [Richard] from x1200 series consumers
> [Ian]
> Please let me know the Operating System (Windows 2000, XP, Vista or Mac)
> installed on your computer.
>
> [Richard ] Windows Vista Business Edition
> [Richard ] version 6.0.6000
> [Ian] Please let me know if you have the CD which came with the printer.
> [Richard ] Yes I do
> [Ian] Please insert the Cd and close all the windows which pop up.
> [Richard ] The CD is in the drive
> [Ian] Please go to "start" "computer" and right click on the CD drive and
> click on open.
> [Richard ] im there
> [Ian] Please let me know whether you find application folder listed there.
> [Richard ] yes
> [Richard ] Applications
> [Richard ] Inside is an AIOC folder, setup.exe and setup.ini
> [Ian] Please double click on it and let me know whether you find
> setup.exe?
> [Richard ] yes
> [Ian] Please double click on it.
> [Richard ] It's running
> [Richard ] It's installing Fax software which my unit doesn't have, but
> its
> almost done
> [Richard ] Ok, it's finished
> [Ian] Ok, it is fine. But please double click on AIOC folder too.
> [Richard] im there
> [Ian] Do you setup.exe?
> [Richard ] not inside the AIOC folder
> [Richard ] no executables inside that folder
> [Richard ] a bunch of language folders, and DLLs
> [Richard ] well, dl_ files
> [Richard ] no executable inside the English folder either
> [Ian] Richard, thank you.
> [Richard ] I am still getting LXCZaiox.exe runtime error
> [Ian] Richard, this is a error with the All in one center. Let me know if
> you installed the drivers from the ftp site or the lexmark website.
> [Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240
> drivers
> page, and installed it. I tried to run the All In One Center, and got the
> AIOC error. I ran the patch and then get LXCZaiox.exe runtime error
> [Richard ] I used the Vista 32bit version
> [Richard] Inside the cjr1200EN folder that is extracted, there is still no
> exe inside the AIOC folder
> [Richard ] so your telling me in your knowledgebase that you have no fix
> for
> a LXCZaiox.exe runtime error ?
> [Ian] Richard, I will give you a link from the ftp site. Please install
> the
> drivers from it. It will install the All in one center.
> [Ian] If it doesn't you have wait till the All in one center software for
> vista is released.
> [Richard ] I thought that I downloaded the software for Vista
> [Ian] Richard, if you want to scan you can do it without using the All in
> one center too.
> [Richard ] I understand that, I want the device to work as it is designed
> to, with the Vista operating system that it says ON THE BOX that it works
> with
> [Ian] Yes, I will give you a link. Sometimes All in one center installs,
> In
> case it doesn't work you have to wait for sometime.
> [Richard ] So your telling me that Lexmark has not really released a Vista
> version of All In One Center yet and thats why these errors occur?
> [Ian] I am sorry for the inconvenience. Let me know if you want to try
> scanning from other software.
> [Richard ] I'm trying to understand why the problem is happening. Is it
> because a Vista version of the software has not yet been released?
> [Ian] Yes, an all in one center software exclusively for vista is not
> released yet. But you can install it from the CD or from ftp site and use
> it.
> [Richard ] If you provide me with the link to the software, I will try
> that.
> [Richard ] Is it different than comes with the CD?
> [Ian] Richard, actually when you run setup.exe which is inside
> "applications" folder, it installs All in one center. For installing fax
> software you have a different folder in the Cd.
> [Richard ] I don't need fax software
> [Richard] The x1240 has copy/scan/print
> [Richard ] You stated before you had a link to ftp software to install. Is
> that a different version of all in one center?
> [Ian] Richard, it is the same all in one center. The error comes now
> because
> all in one center is not installed properly.
> [Richard ] It's been uninstalled and reinstalled, so "not installed
> properly" isn't quite accurate if the software isn't actually designed for
> use with Vista yet
> [Richard ] And it's quite misleading to have the Windows Vista logo on the
> box if that is the case
> [Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and save
> it
> on your desktop.
> [Ian] Please double click on the saved file and run it.
> [Ian] In the above step please double click on "vistaclean1200.exe." I am
> sorry.
> [Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE and
> double click on "cjr1200EN.exe" and save it on your desktop.
> [Ian] Please double click the saved file and you will install the drivers.
> [Richard ] Will All In One Center work at all with these steps?
> [Ian] It will All in one center.
> [Richard ] Because the color from the brand new color cartridge is not
> coming out correctly, and I'm assuming in that software is an alighnment
> utility
> [Ian] It will install All in one center.
> [Ian] Richard to allign, please go to "start" "control panel" "printers"
> and
> right click on lexmark series printer and click on "printing preferences."
> [Richard ] Good, thank you
> [Richard ] I will follow these instructions. Do you have any idea when All
> In One will be released for Vista?
> [Ian] Richard, it might take some time. For allignment you can go to
> "start"
> "programs" "lexmark 1200 series printer" and click on solution center.
> [Richard ] So no release date
> [Ian] No particular date but might be releaed within a month or two.
> [Richard ] with the Vista logo on the box of your products, I would
> suggest
> sooner rather than later
> [Ian] It will be released sooner.
> [Richard ] Thank you for your time. I am dissatisfied with the product
> being
> misrepresented to work with Vista, with the lack of actual fixes for
> problems
> which are widely reported on the Internet with no resolution.
> Uninstall/reinstall is not really a fix, when the problem remains
> [Ian] This should install all in one center.
> [Richard ] I hope you will pardon me if I give a very negative feedback in
> hopes of being contacted by someone to further object to the performance
> of
> this product
> [Richard ] have a good day
>
>
>
> I hope they contact me, so I can tell them where to come pick up this
> paperweight of a printer. We have Lexmark's in our office, which I will be
> replaced with HP's at the earliest possible time.
>
