Microsoft Update Error 0x80096010 / Genuine Advantage Errors

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to update.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

ronmadison wrote:
> I'm unable to run Microsoft Update. I get error 0x80096010
>
> Here are the last couple lines from WindowsUpdate.log
>
> WARNING: Error: 0x80096010 when verifying trust for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab
> WARNING: Digital Signatures on file
> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab are not trusted:
> Error 0x80096010
>
> I tried all the steps in http://support.microsoft.com/kb/822798 except an
> in-place (re)install and nothing helped.
>
> When I try to run the Microsoft Genuine Advantage â€“ Diagnostic Site
> http://www.microsoft.com/genuine/diag/
> I get the following result.
>
> Passed Active scripting allowed
> Passed Display images enabled
> Passed Computer time and date correct
> Passed ActiveX enabled
> Passed Windows validation ActiveX loaded
> Failed Office validation ActiveX loaded
> Failed Validation Self-help ActiveX loaded
>
> It appears to fail because when I try to install the ActiveX control, I
> get
> IE Security Warnings:
>
> Windows has found problem with this file.
> Name: ?linkid=58813
> Publisher: Unknown Publisher
> (This file was blocked because it does not have a valid digital signature
> that verifies its publisher.
>
> and:
>
> Windows has found problem with this file.
> Name: ?linkid=52580
> Publisher: Unknown Publisher
> (This file was blocked because it does not have a valid digital signature
> that verifies its publisher.
>
> Using the Resolve Now button does not help as I continue to get the same
> errors.
>
> What should I try next???
>
>
> This is an HP Pavilion with XP Home SP2
> Here's the MS Genuine Advantage Diagnostic Tool output:
> Diagnostic Report (1.7.0039.0):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Detailed Status: N/A
> Cached / Grace status: N/A, N/A
> Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
> Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
> Windows Product ID: 76477-OEM-2111907-00106
> Windows Product ID Type: 2
> CSVLK Server: N/A
> CSVLK PID: N/A
> Windows License Type: OEM SLP
> Windows OS version: 5.1.2600.2.00010300.2.0.hom
> ID: {AFDD21F8-009D-4C5F-B65D-CDBC81C57573}(3)
> Is Admin: Yes
> Commit / Reboot / BRT: N/A, N/A, N/A
> WGA Version: Registered, 1.7.36.0
> Signed By: Microsoft
> Product Name: N/A
> Architecture: N/A
> Build lab: N/A
> TTS Error: N/A
> Validation Diagnostic: 025D1FF3-171-1
> Resolution Status: N/A
>
> Notifications Data-->
> Cached Result: 0
> File Exists: Yes
> Version: 1.5.540.0
> WgaTray.exe Signed By: Microsoft
> WgaLogon.dll Signed By: Microsoft
>
> OGA Data-->
> Office Status: 100 Genuine
> OGA Version: Failed to retrieve file version. - 0x80070002
> Signed By: N/A, hr = 0x80070002
> Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
> File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
> File Mismatch: C:\WINDOWS\system32\kernel32.dll
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{AFDD21F8-009D-4C5F-B65D-CDBC81C57573}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2828515392-1880866188-2088891351</SID><SYSTEM><Manufacturer>HP
> Pavilion 061</Manufacturer><Model>PS567AA-ABA
> a1000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies,
> LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2"
> minor="3"/><Date>20050126000000.000000+000</Date><SLPBIOS>HP
> PAVILION</SLPBIOS></BIOS><HWID>80CF3A4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
> Standard
> Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product
> GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> Office Standard Edition
> 2003</Name><Ver>11</Ver><Val>B9E617BD874986A</Val><Hash>0AqmK3L2EuSani1fpQ8aOf95MPo=</Hash><Pid>70141-053-5001483-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>