Cannot Update oin Vista Ultimate

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11-03-2007
CPS

Cannot Update oin Vista Ultimate

Hi!
Since I have installed Vista Ultimate on my PC, I am not being able to
download/install updated from microsoft update or widows update and am
getting the error "Modular Installer has stopped working" and the following :

anyone encountering the same problem? please help...

Problem Event Name: APPCRASH
Application Name: TrustedInstaller.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549ae3e
Fault Module Name: wcp.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdde
Exception Code: 80000003
Exception Offset: 00111840
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 7a4f
Additional Information 2: b8fa6e23b4bee4b696e320672ddd67c7
Additional Information 3: 7cc9
Additional Information 4: 2cc8caa1b2ddad7238f91f57e8674ac6
12-03-2007
Bronson137

RE: Cannot Update oin Vista Ultimate

"CPS" wrote:

> Hi!
> Since I have installed Vista Ultimate on my PC, I am not being able to
> download/install updated from microsoft update or widows update and am
> getting the error "Modular Installer has stopped working" and the following :
>
> anyone encountering the same problem? please help...
>
> Problem Event Name: APPCRASH
> Application Name: TrustedInstaller.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549ae3e
> Fault Module Name: wcp.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bdde
> Exception Code: 80000003
> Exception Offset: 00111840
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 7a4f
> Additional Information 2: b8fa6e23b4bee4b696e320672ddd67c7
> Additional Information 3: 7cc9
> Additional Information 4: 2cc8caa1b2ddad7238f91f57e8674ac6
12-03-2007
Bronson137

RE: Cannot Update oin Vista Ultimate

Hi,
I also have been unable to load any updates from Microsoft after installing
Windows Vista Ultimate (clean install, new HDD) and Windows Update Service
stops with the following error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe_wuauserv
Application Version: 6.0.6000.16386
Application Timestamp: 4549adc4
Fault Module Name: wuaueng.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549b6fa
Exception Code: c0000096
Exception Offset: 0013aefa
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 3081
Additional Information 1: fd56
Additional Information 2: f3e79f7fe1c9f0d9666ec275c2f7e632
Additional Information 3: e675
Additional Information 4: 1d693d4fc598619353d9da03b31a5898

Event viewer reports:

Faulting application svchost.exe_wuauserv, version 6.0.6000.16386, time
stamp 0x4549adc4, faulting module wuaueng.dll, version 6.0.6000.16386, time
stamp 0x4549b6fa, exception code 0xc0000096, fault offset 0x0013aefa, process
id 0xc68, application start time 0x01c7647ba5918111.

Windows Update reports error:

WindowsUpdate_800706BE WindowsUpdate_dt000

Hope this is useful but I have followed all help offered on Microsoft
website and as yet have had no success.

Any comments would be appreciated.

"CPS" wrote:

> Hi!
> Since I have installed Vista Ultimate on my PC, I am not being able to
> download/install updated from microsoft update or widows update and am
> getting the error "Modular Installer has stopped working" and the following :
>
> anyone encountering the same problem? please help...
>
> Problem Event Name: APPCRASH
> Application Name: TrustedInstaller.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549ae3e
> Fault Module Name: wcp.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bdde
> Exception Code: 80000003
> Exception Offset: 00111840
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 7a4f
> Additional Information 2: b8fa6e23b4bee4b696e320672ddd67c7
> Additional Information 3: 7cc9
> Additional Information 4: 2cc8caa1b2ddad7238f91f57e8674ac6
13-03-2007
Robert Aldwinckle

Re: Cannot Update oin Vista Ultimate

(cross-post added to Vista General)
"Bronson137" <Bronson137@discussions.microsoft.com> wrote in message
news:6DEC4FB7-B662-45DF-9C09-67F1DDA39F29@microsoft.com...
> Hi,
> I also have been unable to load any updates from Microsoft after installing
> Windows Vista Ultimate (clean install, new HDD) and Windows Update Service
> stops with the following error message:
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: svchost.exe_wuauserv
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549adc4
> Fault Module Name: wuaueng.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549b6fa
> Exception Code: c0000096

Privileged instruction fault. Overlay? Bad jump?
Better clues in drwtsn32.log? (e.g. Stack Back Trace)

If you just installed the OS you should probably consider the hardware you have
attached and the drivers you are using to support it. For example, there are
known issues with similar symptoms (e.g. random crashes) due to older
incompatible drivers. Is there any hardware attached that you could temporarily
do without (e.g. as a test) such as FingerPrint Reader, Printer, Scanner, etc.

> Exception Offset: 0013aefa
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 3081
> Additional Information 1: fd56
> Additional Information 2: f3e79f7fe1c9f0d9666ec275c2f7e632
> Additional Information 3: e675
> Additional Information 4: 1d693d4fc598619353d9da03b31a5898
>
> Event viewer reports:
>
> Faulting application svchost.exe_wuauserv, version 6.0.6000.16386, time
> stamp 0x4549adc4, faulting module wuaueng.dll, version 6.0.6000.16386, time
> stamp 0x4549b6fa, exception code 0xc0000096, fault offset 0x0013aefa, process
> id 0xc68, application start time 0x01c7647ba5918111.
>
> Windows Update reports error:
>
> WindowsUpdate_800706BE WindowsUpdate_dt000
>
> Hope this is useful but I have followed all help offered on Microsoft
> website and as yet have had no success.
>
> Any comments would be appreciated.
>
>
>
> "CPS" wrote:
>
>> Hi!
>> Since I have installed Vista Ultimate on my PC, I am not being able to
>> download/install updated from microsoft update or widows update and am
>> getting the error "Modular Installer has stopped working" and the following :
>>
>> anyone encountering the same problem? please help...
>>
>> Problem Event Name: APPCRASH
>> Application Name: TrustedInstaller.exe
>> Application Version: 6.0.6000.16386
>> Application Timestamp: 4549ae3e
>> Fault Module Name: wcp.dll
>> Fault Module Version: 6.0.6000.16386
>> Fault Module Timestamp: 4549bdde
>> Exception Code: 80000003

That a breakpoint code I think. Wouldn't there be some additional diagnostic
say in the Event Viewer to explain it?

>> Exception Offset: 00111840
>> OS Version: 6.0.6000.2.0.0.256.1
>> Locale ID: 1033
>> Additional Information 1: 7a4f
>> Additional Information 2: b8fa6e23b4bee4b696e320672ddd67c7
>> Additional Information 3: 7cc9
>> Additional Information 4: 2cc8caa1b2ddad7238f91f57e8674ac6

WU NG is not the best place to try diagnosing these crashes.
Cross-posting to Vista General. Please forward to any other more
specific Vista NG as appropriate.

HTH

Robert Aldwinckle
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