Client will not update / report status.
The machine in question is a Server 2003 64bit edition.
This is from the update log any help would be greatly appreciated:
2007-03-02 09:23:22 552 114 AU Triggering AU detection through DetectNow API
2007-03-02 09:23:22 552 790 AU #############
2007-03-02 09:23:22 552 790 AU ## START ## AU: Search for updates
2007-03-02 09:23:22 552 790 AU #########
2007-03-02 09:23:22 552 790 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {B9287C50-1594-4423-BC27-08A5484AEA71}]
2007-03-02 09:23:22 552 24c Agent *************
2007-03-02 09:23:22 552 24c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-02 09:23:22 552 24c Agent *********
2007-03-02 09:23:26 552 24c Setup *********** Setup: Checking whether
self-update is required ***********
2007-03-02 09:23:26 552 24c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\SysWow64\wuweb.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\SysWow64\wuapi.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\SysWow64\wups.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\SysWow64\wups2.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaueng.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaucpl.cpl: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-02 09:23:26 552 24c Setup * IsUpdateRequired = No
2007-03-02 09:23:27 552 24c PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-03-02 09:23:27 552 24c PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://nhoupdate/ClientWebService/client.asmx
2007-03-02 09:23:27 552 24c EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002
2007-03-02 09:23:30 552 24c PT WARNING: SyncUpdates failure, error =
0x8024400A, soap client error = 10, soap error code = 0, HTTP status code =
200
2007-03-02 09:23:30 552 24c PT WARNING: Sync of Updates: 0x8024400a
2007-03-02 09:23:30 552 24c Agent * WARNING: Failed to synchronize, error
= 0x8024400A
2007-03-02 09:23:30 552 24c Agent * WARNING: Exit code = 0x8024400A
2007-03-02 09:23:30 552 24c Agent *********
2007-03-02 09:23:30 552 24c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-02 09:23:30 552 24c Agent *************
2007-03-02 09:23:30 552 24c Agent WARNING: WU client failed Searching for
update with error 0x8024400a
2007-03-02 09:23:30 552 24c AU >>## RESUMED ## AU: Search for updates
[CallId = {B9287C50-1594-4423-BC27-08A5484AEA71}]
2007-03-02 09:23:30 552 24c AU # WARNING: Search callback failed, result
= 0x8024400A
2007-03-02 09:23:30 552 24c AU #########
2007-03-02 09:23:30 552 24c AU ## END ## AU: Search for updates [CallId
= {B9287C50-1594-4423-BC27-08A5484AEA71}]
2007-03-02 09:23:30 552 24c AU #############
2007-03-02 09:23:30 552 24c AU AU setting next detection timeout to
2007-03-02 15:11:55
2007-03-02 09:23:35 552 24c Report REPORT EVENT:
{A3064B13-CDE7-4D76-A201-9F6FC0E13692} 2007-03-02
09:23:30-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024400a AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x8024400a
RE: Client will not update / report status.
quick update. I ran the client diag tool and received this error:
GetCurrentUserIEProxy . . . . . FAILED
Verifyproxy() failed with hr=0x80070002
The system cannot find the file specified.
Re: Client will not update / report status.
Is this system trying to use an auto-proxy-configuration file that it cannot find?
Also check your WSUS server and make sure the /clientwebservice is pointing to the correct pathname, and contains the client.asmx file, among others.
Re: Client will not update / report status.
Here is the entire output from the Client Diag tool. The proxy failure has
gone away:
WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 5.8.0.2607. . . . . . . . . . . . . PASS
This version is WSUS 2.0
Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect in use
Checking Connection to WSUS/SUS Server
WUServer = http://nhoupdate
WUStatusServer = http://nhoupdate
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
GetAUSettingsRegistry(false, TEXT("SusServerVersion"), &dwSusVersion) failed
wit
h hr=0x80070002
The system cannot find the file specified.
Press Enter to Complete
Also here is the Windowsupdate log file:
2007-03-04 04:50:32 556 cc8 AU #############
2007-03-04 04:50:32 556 cc8 AU ## START ## AU: Search for updates
2007-03-04 04:50:32 556 cc8 AU #########
2007-03-04 04:50:32 556 cc8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {05C938F9-83BD-419A-A7E7-58E1015FC39C}]
2007-03-04 04:50:32 556 260 Agent *************
2007-03-04 04:50:32 556 260 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-04 04:50:32 556 260 Agent *********
2007-03-04 04:50:40 556 260 Setup *********** Setup: Checking whether
self-update is required ***********
2007-03-04 04:50:40 556 260 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuweb.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuapi.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wups.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wups2.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaueng.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaucpl.cpl: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-04 04:50:40 556 260 Setup * IsUpdateRequired = No
2007-03-04 04:50:41 556 260 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-03-04 04:50:41 556 260 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://nhoupdate/ClientWebService/client.asmx
2007-03-04 04:50:41 556 260 PT Initializing simple targeting cookie,
clientId = 3230f01b-8d32-472f-872d-f707868dea5b, target group = , DNS name =
nhosqldev1.portfoliorecovery.com
2007-03-04 04:50:41 556 260 PT Server URL =
http://nhoupdate/SimpleAuthWebService/SimpleAuth.asmx
2007-03-04 04:50:41 556 260 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002
2007-03-04 04:50:46 556 260 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002
2007-03-04 04:50:48 556 260 Agent * Found 0 updates and 11 categories in
search
2007-03-04 04:50:48 556 260 Agent *********
2007-03-04 04:50:48 556 260 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-04 04:50:48 556 260 Agent *************
2007-03-04 04:50:48 556 260 AU >>## RESUMED ## AU: Search for updates
[CallId = {05C938F9-83BD-419A-A7E7-58E1015FC39C}]
2007-03-04 04:50:48 556 260 AU # 0 updates detected
2007-03-04 04:50:48 556 260 AU #########
2007-03-04 04:50:48 556 260 AU ## END ## AU: Search for updates [CallId
= {05C938F9-83BD-419A-A7E7-58E1015FC39C}]
2007-03-04 04:50:48 556 260 AU #############
2007-03-04 04:50:48 556 260 AU AU setting next detection timeout to
2007-03-04 11:29:02
2007-03-04 04:50:53 556 260 Report REPORT EVENT:
{64CF92B5-288A-4172-83EB-17004199676E} 2007-03-04
04:50:48-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
2007-03-04 04:50:53 556 260 Report REPORT EVENT:
{CFD56AF2-0CD4-4B06-9913-F458D36B9116} 2007-03-04
04:50:48-0500 1 153 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2007-03-04 05:00:56 556 260 Report Uploading 2 events using cached cookie,
reporting URL = http://nhoupdate/ReportingWebService...ebService.asmx
2007-03-04 05:00:56 556 260 Report Reporter successfully uploaded 2 events.
Thanks for your help. I have 172 machines that will not update. Some of them
pass the client diag tool no problem, some fail in the same place that this
machine did. They all have these errors in the windowsupdate log:
EEHndlr WARNING: Failed to populate ServiceStartup entries in Cache: error
0x80070002
2007-03-04 04:50:46 556 260 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002
Re: Client will not update / report status.
Another update. The Client Diag Tool still shows the same arror when i run it on this machine. I came in this morning and the status for this machine was updated in WSUS. Here is the update log from that machine, i still see the same error though. No idea why it worked this time.
2007-03-05 07:31:17 556 cc8 AU #############
2007-03-05 07:31:17 556 cc8 AU ## START ## AU: Search for updates
2007-03-05 07:31:17 556 cc8 AU #########
2007-03-05 07:31:17 556 cc8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {D2CA21D4-5FCA-4E77-B0D0-8C9B42D99951}]
2007-03-05 07:31:17 556 260 Agent *************
2007-03-05 07:31:17 556 260 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-05 07:31:17 556 260 Agent *********
2007-03-05 07:31:25 556 260 Setup *********** Setup: Checking whether
self-update is required ***********
2007-03-05 07:31:25 556 260 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuweb.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuapi.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wups.dll: target version = 5.8.0.2607, required version =
5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wups2.dll: target version = 5.8.0.2607, required version
= 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaueng.dll: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaucpl.cpl: target version = 5.8.0.2607, required
version = 5.8.0.2607
2007-03-05 07:31:25 556 260 Setup * IsUpdateRequired = No
2007-03-05 07:31:26 556 260 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-03-05 07:31:26 556 260 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://nhoupdate/ClientWebService/client.asmx
2007-03-05 07:31:26 556 260 PT Initializing simple targeting cookie,
clientId = 3230f01b-8d32-472f-872d-f707868dea5b, target group = , DNS name =
nhosqldev1.portfoliorecovery.com
2007-03-05 07:31:26 556 260 PT Server URL =
http://nhoupdate/SimpleAuthWebService/SimpleAuth.asmx
2007-03-05 07:31:26 556 260 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002
2007-03-05 07:31:30 556 260 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002
2007-03-05 07:31:31 556 260 Agent * Found 0 updates and 11 categories in
search
2007-03-05 07:31:31 556 260 Agent *********
2007-03-05 07:31:31 556 260 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-05 07:31:31 556 260 Agent *************
2007-03-05 07:31:31 556 260 AU >>## RESUMED ## AU: Search for updates
[CallId = {D2CA21D4-5FCA-4E77-B0D0-8C9B42D99951}]
2007-03-05 07:31:31 556 260 AU # 0 updates detected
2007-03-05 07:31:31 556 260 AU #########
2007-03-05 07:31:31 556 260 AU ## END ## AU: Search for updates [CallId
= {D2CA21D4-5FCA-4E77-B0D0-8C9B42D99951}]
2007-03-05 07:31:31 556 260 AU #############
2007-03-05 07:31:31 556 260 AU AU setting next detection timeout to
2007-03-05 14:18:52
2007-03-05 07:31:36 556 260 Report REPORT EVENT:
{DD0E3B45-EBA7-4556-81FF-540F069E944B} 2007-03-05
07:31:31-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
2007-03-05 07:31:36 556 260 Report REPORT EVENT:
{323B614C-7B87-452F-AD0E-151E67DA89C7} 2007-03-05
07:31:31-0500 1 153 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2007-03-05 07:41:40 556 260 Report Uploading 2 events using cached cookie,
reporting URL = http://nhoupdate/ReportingWebService...ebService.asmx
2007-03-05 07:41:40 556 260 Report Reporter successfully uploaded 2 events.
Re: Client will not update / report status.
0x80070002 - ERROR FILE NOT FOUND
I need to research this one. But, in generall, this is the point at which the CDT tests the availability of the contents in the selfupdate virtual directory, so you might start with verifying the accessibility of the WSUS
server from this client.
Perform the URL tests in this article (ignore the port 8530 URLs): http://wsusinfo.onsitechsolutions.com/articles/020.htm
Re: Client will not update / report status.
Hello,
same problem here, running x64 servers with both SP1 or SP2 installed ... Not having the same behavior on 32 bit systems in the same network, It seems related only to x64 bits machines/code.
Re: Client will not update / report status.
Hello,
I've followed the suggestion in this post (http://www.mcseboard.de/ windows-forum-ms-backoffice-31/fehler-0x80070002-file-not-found- windowsupdate-log-nur-109325.html) to create a 'Auto Update' subkey in "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows \CurrentVersion\WindowsUpdate".
Now the WSUS client diagnostic (ClientDiag.exe) doesn't complain anymore, but the WindowsUpdate.log still complains ...