wmp security component upgrade - help

Since last couple of weeks while playing any music or videos, I get prompted by Windows Media Player many tiumes to upgrade wmp security component. After getting this more than 20 times, I thought to upgrade it finally. But the upgrade button was unclickable. It was grayed out.

I search for some solution on web and found many people saying to renamed DRM folder. I also found a procedure for doing the same. But the strange thing is that there is no DRM folder at the provided location.

Can anyone help me with this please?

Hello supreme, you haven’t provided which operating system you are using? What is the version of your Windows Media Player? Also can you just check the following log and copy the last 20 lines in your reply: c:\windows\wmsetup.log

Thanks for your reply rossen. OK as you suggested, here are the last 20 lines mentioned in that log:

Quote:

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[*WMC Logging begun at 2007/01/13 - 20:23:15. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.]
Set DirSecurity on 'MACHINE\SOFTWARE\Microsoft\MEDIAPLAYER\PREFERENCES\HME'.
Set DirSecurity on 'MACHINE\SOFTWARE\Microsoft\MEDIAPLAYER\PREFERENCES\HME'.
Current command line: '/FirstLogon /Shortcuts /RegBrowsers'.

[*WMC Logging begun at 2007/01/13 - 20:47:20. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.]
Setup commandlines are "C:\Program Files\Windows Media Player\setup_wm.exe"
/RunOnce:"C:\Program Files\Windows Media Player\wmplayer.exe" /prefetch:1.
Services information URL is :
'http://redir.metaservices.microsoft.com/redir/allservices/?sv=2&version=11.0.5721.5146&locale=409&userlocale=409&geoid=3&parch=x86&arch=x86'.
Creating download manager. We 'will not' force a connection.
GetConnectedStateEx: User 'is' connected via LAN.
System is already on-line.
The system is currently on-line.
Beginning download. Download will be to
'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\tmp76640.WMC\allservices.xml'.
Service data retrieval canceled: no data retrieved.

[*WMC Logging begun at 2007/01/23 - 20:36:13. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.]
Setup commandlines are "C:\Program Files\Windows Media Player\setup_wm.exe"
/SysTrayAndQuit. Starting to scan WU Site for new updates for client Windows Media Player. No new update is available.

[*WMC Logging begun at 2007/01/29 - 10:16:31. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.]
Indiv returned '0xc00d002f'.
Current command line: '/PerformIndiv'.

[*WMC Logging begun at 2007/01/29 - 10:21:52. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.]
Indiv returned '0xc00d002f'.
Current command line: '/PerformIndiv'.

[*WMC Logging begun at 2007/01/29 - 10:27:27. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.]
Indiv returned '0xc00d002f'.
Current command line: '/PerformIndiv'.

---

Please reply soon. Am frustrated with the problem now.

ive been trying with this for ages"i mean days" look still have greyed out on upgrade tried all manner of solutions but one thing cant find DRM file it cant find the data file (it says) can it be restored, i like watching 4od and cant, its a mad mad mess. Help me !

Just visit the following URLs and see if you are able to click the upgrade button:

http://drmlicense.one.microsoft.com/Indivsite/
http://drmlicense.one.microsoft.com/crlupdate/

if they are clickable then you problem will be solved and if not, then probably your DRM cache is corrupt and you will need to restore the DRM store.

Version 11.0.5721.5230
Operating System
Version: 5.1.2600
System Locale: en-us
Service Pack: 3.0
User Locale: en-us
Build Lab: 2600.xpsp_sp3_gdr.080814-1236
Geo ID: United States
Type: Workstation DRM Version:
Architecture: x86 Indiv Version:
Processors: 1

DRM Version:
Indiv Version:


I using Win XP home and as you can see, I have no Indiv. How do I get it? I've read the posts and the pages at Microsoft, but I'm afraid I don't understand what I'm reading. I'm very challenged when it comes to stuff like this. I want to download music but I come up with this...Failed:-1072879743 A problem has occurred in retrieving the Digital Rights Management machine identification. Contact Microsoft product support.

I tried every thing, but I can't find where to manage my license so I can't seem to do anything else. I did run %SystemRoot%\inf\unregmp2.exe /PerformIndiv and nothing happened. I found out Microsoft has no support for this program. I checked the fixes, but I don't know which one I need.

I'm sending a screen shot of what's in tools of Win 11.

Thanks,
Jenn

I solved the problem by importing all my music to RealPlayer first, then rolling back to WM 10, making sure I took out the WM 11 runtime. Everything works great now.
Thanks for your time.
Jenn