Windows Update starts checking for updates - then abruptly stops, displaying
the "website has a problem and can't display ...." along with [Error number:
0x8DDD0009].
Help??
EdC
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Windows Update starts checking for updates - then abruptly stops, displaying
the "website has a problem and can't display ...." along with [Error number:
0x8DDD0009].
Help??
EdC
EdC,
Open the Application Event log by going to Start, Run, and typing in
eventvwr.msc
Click OK.
Under Source, look for an error associated with MsiInstaller.
Double click it. If the error states that " MsiInstaller could not find
msxml3.dll ", then go to Start, Run, and type in
regsvr32 msxml3.dll
Click OK.
You should get a confirmation message that the .dll file was succesfully
registered.
If the MsiInstaller error is not in the Application Event log, then open
a Command Prompt by going to Start, Run, type in
cmd
Click OK
At the prompt type in, and press Enter after each line :
proxycfg -d
net stop wuauserv
net start wuauserv
exit
Restart the system. Visit Windows Update. Did that resolve the issue ?
If not, if there's a 3rd party firewall installed, suggest you
temporarily disable it and use the built in Windows firewall.
Now see if the system can access Windows Update.
MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============
EdC wrote:
> Windows Update starts checking for updates - then abruptly stops, displaying
> the "website has a problem and can't display ...." along with [Error number:
> 0x8DDD0009].
>
> Help??
>
> EdC
Well... it worked for me. I googled the error number that Windows Update gave
me and it brought me here... I tried the options he gave me and it worked...
I can install my updates again. I had to do the command prompt, start and
stop Automatic Updates before it would work for me... I did both just incase,
though. Anyway, thanks a lot for your advice. :)
That's great to hear. Glad the issue has been resolved.
MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============
idlexhandsxagain wrote:
> Well... it worked for me. I googled the error number that Windows Update gave
> me and it brought me here... I tried the options he gave me and it worked...
> I can install my updates again. I had to do the command prompt, start and
> stop Automatic Updates before it would work for me... I did both just incase,
> though. Anyway, thanks a lot for your advice. :)
Dear GreenMower
I tried both of your solutions to get rid of this error but to no avail! Could you help me further? Thank you very much for your assistance. Best regards.
Denis Bloud (Geneva/CH)
Strangely enough, my Windows Update began automatically just after my sending the above help message! It all works OK now. Please ignore my preceding message. After applying both of your cmd procedures, it finally worked for me!
Best regards.
D.B.
MowGreen,
I did what you suggested (ran regsvr32 msxml3.dll) and it worked!!! Thanks
for the help. I wish it all ended up being this easy. Thanks again for
taking the time to respond and help others, I for one appreciate it.
Keith.
"MowGreen [MVP]" wrote:
> EdC,
>
> Open the Application Event log by going to Start, Run, and typing in
> eventvwr.msc
> Click OK.
> Under Source, look for an error associated with MsiInstaller.
> Double click it. If the error states that " MsiInstaller could not find
> msxml3.dll ", then go to Start, Run, and type in
> regsvr32 msxml3.dll
> Click OK.
> You should get a confirmation message that the .dll file was succesfully
> registered.
>
> If the MsiInstaller error is not in the Application Event log, then open
> a Command Prompt by going to Start, Run, type in
> cmd
> Click OK
> At the prompt type in, and press Enter after each line :
>
> proxycfg -d
> net stop wuauserv
> net start wuauserv
> exit
>
> Restart the system. Visit Windows Update. Did that resolve the issue ?
> If not, if there's a 3rd party firewall installed, suggest you
> temporarily disable it and use the built in Windows firewall.
> Now see if the system can access Windows Update.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> EdC wrote:
>
> > Windows Update starts checking for updates - then abruptly stops, displaying
> > the "website has a problem and can't display ...." along with [Error number:
> > 0x8DDD0009].
> >
> > Help??
> >
> > EdC
>
denisbloud wrote:
> Dear GreenMower
>
> I tried both of your solutions to get rid of this error but to no
> avail! Could you help me further? Thank you very much for your
> assistance. Best regards.
> Denis Bloud (Geneva/CH)
>
>
> --
> denisbloud
> ------------------------------------------------------------------------
> denisbloud's Profile: http://forums.techarena.in/member.php?userid=16811
> View this thread: http://forums.techarena.in/showthread.php?t=514256
>
> http://www.techarena.in
Denisbloud
Try this
Go into safe mode.
Click Start -> Run
Enter C:\windows\SoftwareDistribution\download (This is assuming
'windows' is your system directory. This should open the folder.)
Now delete everything in the folder
Reboot
Update and cross fingers
Matthew
Go into safe mode to delete "C:\windows\SoftwareDistribution\download" is
overkill. All you need is to use "net stop wuauserv" command (OR select click
"services" from either "administrative tools" or "computer management" and
select "automatic update") to stop "automatic update" service. Remember to
restart the services after completion.
"Matthew.Kidd@strath.ac.uk" wrote:
>
> denisbloud wrote:
> > Dear GreenMower
> >
> > I tried both of your solutions to get rid of this error but to no
> > avail! Could you help me further? Thank you very much for your
> > assistance. Best regards.
> > Denis Bloud (Geneva/CH)
> >
> >
> > --
> > denisbloud
> > ------------------------------------------------------------------------
> > denisbloud's Profile: http://forums.techarena.in/member.php?userid=16811
> > View this thread: http://forums.techarena.in/showthread.php?t=514256
> >
> > http://www.techarena.in
>
> Denisbloud
>
> Try this
>
> Go into safe mode.
>
> Click Start -> Run
>
> Enter C:\windows\SoftwareDistribution\download (This is assuming
> 'windows' is your system directory. This should open the folder.)
>
> Now delete everything in the folder
>
> Reboot
>
> Update and cross fingers
>
> Matthew
>
>
You can also just rename or delete the parent directory "Software
Distribution" entirely (you rename to preserve it as a safety net - when you
are satisfied then later delete it). You would do this to cover the full
spectrum of Update Services files contained under that folder tree. When the
service (Automatic Update) is restarted the entire directory is recreated and
repopulated fresh.
"thomas_ts67" wrote:
> Go into safe mode to delete "C:\windows\SoftwareDistribution\download" is
> overkill. All you need is to use "net stop wuauserv" command (OR select click
> "services" from either "administrative tools" or "computer management" and
> select "automatic update") to stop "automatic update" service. Remember to
> restart the services after completion.
>
> "Matthew.Kidd@strath.ac.uk" wrote:
>
> >
> > denisbloud wrote:
> > > Dear GreenMower
> > >
> > > I tried both of your solutions to get rid of this error but to no
> > > avail! Could you help me further? Thank you very much for your
> > > assistance. Best regards.
> > > Denis Bloud (Geneva/CH)
> > >
> > >
> > > --
> > > denisbloud
> > > ------------------------------------------------------------------------
> > > denisbloud's Profile: http://forums.techarena.in/member.php?userid=16811
> > > View this thread: http://forums.techarena.in/showthread.php?t=514256
> > >
> > > http://www.techarena.in
> >
> > Denisbloud
> >
> > Try this
> >
> > Go into safe mode.
> >
> > Click Start -> Run
> >
> > Enter C:\windows\SoftwareDistribution\download (This is assuming
> > 'windows' is your system directory. This should open the folder.)
> >
> > Now delete everything in the folder
> >
> > Reboot
> >
> > Update and cross fingers
> >
> > Matthew
> >
> >
"Dale Networkguy" wrote:
> You can also just rename or delete the parent directory "Software
> Distribution" entirely (you rename to preserve it as a safety net - when you
> are satisfied then later delete it). You would do this to cover the full
> spectrum of Update Services files contained under that folder tree. When the
> service (Automatic Update) is restarted the entire directory is recreated and
> repopulated fresh.
>
> "thomas_ts67" wrote:
>
> > Go into safe mode to delete "C:\windows\SoftwareDistribution\download" is
> > overkill. All you need is to use "net stop wuauserv" command (OR select click
> > "services" from either "administrative tools" or "computer management" and
> > select "automatic update") to stop "automatic update" service. Remember to
> > restart the services after completion.
> >
> > "Matthew.Kidd@strath.ac.uk" wrote:
> >
> > >
....
> > >
> > > Denisbloud
> > >
> > > Try this
> > >
> > > Go into safe mode.
> > >
> > > Click Start -> Run
> > >
> > > Enter C:\windows\SoftwareDistribution\download (This is assuming
> > > 'windows' is your system directory. This should open the folder.)
> > >
> > > Now delete everything in the folder
> > >
> > > Reboot
> > >
> > > Update and cross fingers
> > >
> > > Matthew
Thanks to both of you! Combining your suggestions got me out of a mess I've
been trying to fix (off and on) for more than a year. The machine was not
mine, so I couldn't just rebuild it, it needed to be "surgically" fixed.
The great thing about the renaming/moving the SoftwareDistribution
directory, you can move it back and prove that it was "evilness" in there
that was the root cause.
The machine in question was a Win2K SP4 machine, too under powered for XP.
More than a year ago Windows Update stopped working. I tried many different
things including certificate deleting and validation tweaking.
Moving the SoftwareDistribution directory did the trick!
Thanks again!
Had same problem after clean install of W2k sp4...windows update successfully
dwnloaded and installed BITS 2.0 and Win Installer 3.1....then after
attempting Win update after restart got the 0x8ddd0009...chekd win update log
in WNNT folder saw fatal error looking for Win Installer 3.0...resolved by
uninstalling Win Installer 3.1...manually installing Win Installer 3.0...then
manually installing 3.1 on top of 3.0.......problem solved! Hope this helps,
Rich
"EdC" wrote:
> Windows Update starts checking for updates - then abruptly stops, displaying
> the "website has a problem and can't display ...." along with [Error number:
> 0x8DDD0009].
>
> Help??
>
> EdC
If you installed smart card crypto update just before this happened go to add remove programs and uninstall that update and reboot. It fixed my windows 2000 sp 4 which I was unable to download more updates and got this error 0x8ddd0009.
Thank you for your assist. The first part didn't work but the second secind
certainly did. Twelve hours and counting at this. The only problem is that
after restarting the computer I have to do it all over again. What in the
****? None of my other systems have this trouble (15+).
"MowGreen [MVP]" wrote:
> EdC,
>
> Open the Application Event log by going to Start, Run, and typing in
> eventvwr.msc
> Click OK.
> Under Source, look for an error associated with MsiInstaller.
> Double click it. If the error states that " MsiInstaller could not find
> msxml3.dll ", then go to Start, Run, and type in
> regsvr32 msxml3.dll
> Click OK.
> You should get a confirmation message that the .dll file was succesfully
> registered.
>
> If the MsiInstaller error is not in the Application Event log, then open
> a Command Prompt by going to Start, Run, type in
> cmd
> Click OK
> At the prompt type in, and press Enter after each line :
>
> proxycfg -d
> net stop wuauserv
> net start wuauserv
> exit
>
> Restart the system. Visit Windows Update. Did that resolve the issue ?
> If not, if there's a 3rd party firewall installed, suggest you
> temporarily disable it and use the built in Windows firewall.
> Now see if the system can access Windows Update.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> EdC wrote:
>
> > Windows Update starts checking for updates - then abruptly stops, displaying
> > the "website has a problem and can't display ...." along with [Error number:
> > 0x8DDD0009].
> >
> > Help??
> >
> > EdC
>
I had this error too. I noticed that Microsoft offers free support for update-related issues, and contacted them. They gave me a procedure that worked just fine. It is similar to, but has more
detail than other solutions I saw on the web and tried. Here it is:
This issue can be caused by incorrect Internet Explorer settings and unregistered system files. I suggest we use following steps to get our issue resolved:
NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or Web accelerators (programs designed to boost the speed of an Internet connection), security or anti-virus programs (McAfee, Norton, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to enable them again when completing the update process.
Step 1: Reset Internet Explorer settings, and disable third-party Internet Explorer plug-ins
==================================================================
1. Click Start, Run, type: inetcpl.cpl and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click Delete Cookies, and click OK.
3. In the same tab click Delete Files, check the "Delete all offline contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings"
<Note: I couldn't do this because there was no such control, but the fix worked anyway>.
5. Click the Advanced tab, and click "Restore Defaults".
<Note: I couldn't do this but there was "Restore Advanced Defaults" and I clicked that; the fix worked anyway>.
6. Under the Advanced tab, uncheck Enable third-party browser extensions (requires restarting).
7. Click OK.
Step 2: Re-register system files
=======================
1. Click Start, Run, type: notepad C:\register.bat and press Enter. Choose Yes when prompted.
2. Copy the following commands and then paste them into the opened Notepad window.
net stop wuauserv
regsvr32 wuapi.dll /s
regsvr32 wups.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wucltui.dll /s
regsvr32 wuweb.dll /s
regsvr32 msxml.dll /s
regsvr32 msxml2.dll /s
regsvr32 msxml3.dll /s
regsvr32 urlmon.dll /s
regsvr32 softpub.dll /s
regsvr32 initpki.dll /s
regsvr32 mssip32.dll /s
regsvr32 wintrust.dll /s
regsvr32 dssenh.dll /s
regsvr32 rsaenh.dll /s
regsvr32 gpkcsp.dll /s
regsvr32 sccbase.dll /s
regsvr32 slbcsp.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 jscript.dll /s
net stop cryptsvc
ren %windir%\SoftwareDistribution sold
ren %windir%\System32\Catroot2 cat2old
net start cryptsvc
net start wuauserv
3. After you paste the above commands, please close the Notepad window. Choose Yes when prompted to save the file.
4. Click Start, Run, type: C:\register.bat and press Enter to run the commands we have pasted.
After we have finished the above steps, please restart the computer and try to update Windows again. If we still encounter an issue after performing the above steps, please capture a screenshot for further research.