Error number: 0x8007007B

i am running xp sp2 on my laptop and when ever i try to get updates i receive
the following with the above error code:
Windows Update has encountered an error and cannot display the requested
page. You may find the following resources helpful in resolving the problem:
For self-help options:

Windows Update Response Center
Windows Update Troubleshooter
Windows Update Newsgroups
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)

also when i try to start automatic updates in services i get the response
"could not start automatic updates on the local computer" with an error 123.

i have searched and found nothing.

can anyone help to rectify

I also get the error number: 0x8007007B, I am running Windows 2000 and when I
try to access windows update I get the following message, which does not
appear to be in the MS knowledge base, can anyone help?

[Error number: 0x8007007B]
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)

the error code means, "invalid device name or path specified"

have you modified the location of "program files" folder?




- --
Saludos
Fernando M. / Registered Linux User #367696
Fermu's Website - http://www.fermu.com
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No the program files are where they have always been:
c:/program files
and the update facility worked under the old system and stopped working when
they changed to this one
Pedro

sorry, but i don't understand you....

which is the old system?

the old system was microsoft update and it is now changed to windows upgrade
automatic
Pedro

Hi Guys,

since Yesterday I see the same Error Code. Some Idea what might have
happened ?

Michael

No idea at all still waiting for some genius to help

I once turned off the computer while it was shutting down and installing
these automated updates. Since then there must be some file fragment blocking
the way for a correct update. Does anybody know which file that could be or
where I can ask? I hope this information also helps everybody else who
encountered this error number.

I wrote to MS helpdesk and recieved the following reply:

Thanks for contacting Microsoft online support. My name is Gary and I will
be dealing with you on this support issue. Please remove (make sure you
remove them totally and not just disable them) all anti virus software or
third party firewalls you may have (norton, zone alarm, mc afee etc). Also
open up internet exporer go to tools, internet options, security and enable
the following services:

- Download signed active x controls
- Run active x controls and plug ins
- Script active x controls marked for safe scripting
- Active scripting

If this fails then please try the following suggestions.

Suggestion 1
===========

Please try registering the following files by going to start, run and typing
the following:

REGSVR32 SOFTPUB.DLL (Press enter after each one)
REGSVR32 WINTRUST.DLL
REGSVR32 INITPKI.DLL
REGSVR32 wuapi.dll
REGSVR32 wuaueng.dll
REGSVR32 WUAUENG1.DLL
REGSVR32 atl.dll
REGSVR32 wucltui.dll
REGSVR32 WUWEB.DLL
REGSVR32 wups.dll
REGSVR32 msxml.dll
REGSVR32 msxml3.dll
REGSVR32 msxml2.dll

Then try the update site again. If this doesnt work then go to the next
suggestion.

Suggestion 2
==========

1. Rename the SoftwareDistribution folder:
a) Click Start, Choose Run.
b) In the Run box type "net stop wuauserv"(without the quotation marks) and
click OK.
c) Then again click on Start --> Run.
d) In the Run box, type %windir% (exactly as written ) and then click OK.
e) This will open the Windows folder or your system. Locate the folder named
SoftwareDistribution
f) Right click on this folder and then select Rename. Type the new name as
OLDSoftwareDistribution
g) Close this window.
h) Again click on Start --> Run and type "net start wuauserv" (without the
quotation marks) and then press OK.
i) Restart your computer.
j) Test if you can install Windows Updates.

Suggestion 3
============

2. Rename the catoot2 folder:
a) Click Start, and then click Run.
b) In the Open box, type cmd, and then click OK.
c) At the command prompt, type the following commands, pressing ENTER after
each line:
net stop cryptsvc
ren C:\windows\system32\catroot2 oldcatroot2
net start cryptsvc
d) Type exit to close the command prompt.
e) Reboot your computer.
f) Test if you can install the updates.

Not wanting to disable either antivirus or firewall it did not attempt that.
Solution 1: did not work because REGSVR32 msxml2.dll was missing.
Solution 2: worked fine and I can now update Win 2000
HTH
Pedro

I read this and tried solution 2 which worked. Brilliant. Thanks

Hugh

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