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There is a high latency and packet loose issue my 4mbps internet connection. I am not able to figure out why. The router that I am using is ASUS RT-N12 C1 Wireless-N300. I am getting a 20ms high ping on the same. I am also trying to download a few things where I am getting a constant packet loss. Even after having such a high ping I am not able to get the proper output. I verified my internet connection through speed test that shows it proper.
There can be issue with your isp. High ping can be due to some connectivity problem. Try to checking your cable connectivity. Connect a single pc directly to your modem. And then test the ping rate. If this is still high then it means the wiring is not appropriate. You have to call your ISP and ask him to fix the issue you are facing. But if the ping is fine then the issue is with the router. Try to reset the settings and test back.
You can update the router firmware to verify the same. You can donwload the official firmware version from Asus site and test that. Reset the settings and update the router firmware back again. That will resolve the issue. But if this is not working then surely the issue is with ISP. You can ask them to give you a different IP or also check the connection type. Most of the problems are resolved after updating the router firmware.