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I had upgraded to Windows 8.1 from Windows 7 on my hp laptop. After that Simplepass is not working. I am unable to find the application in the system.I use the fingerprint look to unlock the screen. But after installing the new OS upgrade this thing has stopped working. I had tried fixing the same but it failed. I want a bit help here through which I can simply configure it to work back on Windows 8.1. I am not able to find the file download.
This is a hp utility and I think you can install that from the official site. I had got this problem on a dell pc before where I was not able to use the fingerprint reader. I downloaded the utility from the official site and re-installed it back. And it worked. You have to try the same thing. Just go in the support section and from there choose the right model. I think under drivers or under software & utility you can find the exact software.
It is weird that after upgrade you are not able to use that thing. I found the download link of SimplePass. You have to download the utility and then install it. It is also good if you can update your system drivers. Just visits the official site and download Windows 8.1 compatible drivers. This will help you to improve the performance also. If still fails to work then I think there is a hardware issue in the device.
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