Cant install updated software through my tomtom navigation device.

See I want to download the latest uk map which is PAYPAL . but the problem is when I start to download it . the system says that it cant be procceded further and the reason it give is that I have disconnected the device. The thing is that the navigation device was not disconnected it was attached . sthe main problem is that I only want my money back can someone help?

See these happened with me the thing is that make sure your tomtom is updated and there is no such condition like blocking by any of the antivirus and the internet is fully accesd. If it is a pc then try to attach at the back. You may contact the customer support these things you have to do search for the faqs and then chat with TomTom staff.

Go to these official site of tomtom http://uk.support.tomtom.com/ then follow these step given below:
There will be contact support given below then set your device type according to your device.
Then you have to enter your device serial number or there is hyperlink given you can click on that which is given from drop-down menu.