msinfo32.exe not displaying the information on the system

msinfo32.exe opens on the home page help & support instead of displaying the information on the system. The files are there and I did not happen on my 2 other PCs equipped with XP Pro SP3. A virus could do this but the scans are negative. My research on Google has produced nothing.

There are three keys in the BDR:
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Shared Tools (OK)
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Shared Tools \ MSInfo (OK) HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion
under the key \ App Paths \ msinfo32.exe no.

and C: \ Windows \ PCHealth \ helppctr \ OfflineCache is empty.

Can anyone know whats the problem ?

Thanks

Error: Unable to collect the information. Access denied to server infrastructure management for Windows computer. An administrator has changed the access permissions, check that the service is started.

- In Start / Run ... (or Windows + R), enter services.msc

- In the right pane, double-click on the entry. Infrastructure Management Windows and verify that the Startup type is set to Automatic, otherwise modify and test.

If the previous tracks did not work, try the following relocation by testing between each stage:

1. Reregister of msinfo.dll: by Start / Run ... enter regsvr32 "C: \ WINDOWS \ PCHealth \ HelpCtr \ Binaries \ msinfo.dll"

Note: Change if needed the drive letter and respect quotes.

2. Reinstall msinfo32: In Windows Explorer, right click on the file WINDOWS \ inf \ msinfo32.inf and choose Install. Expect the CD to install XP.

3. Restore the functionality of the Help and Support: Use the script fixwinxp_aide_support.vbs (guaranteed no virus say whatever anti-virus).

4. Correct the effects of a registry cleaner: If the problem occurs after cleaning the registry, restoring the keys and values using the backup when cleaning or using a restore point to return to the configuration prior to cleaning.