Printable View
I have a HP ALL in one printer and scanner and I am having issue with its scanning option as it is not working. I have also downloaded the software of HP Photosmart Software. I have installed it and according to the instruction manual the icon of HP Digital Imaging Monitor should be there in my quick icon but it is not there. So, can anyone tell me what is wrong here. Thank you
Follow this instructions:
1. Download the driver package.
2. Double-click on the icon for the driver package downloaded in step 1, and then click NEXT.
3. Accept the terms in the HP license agreement, and then click NEXT.
4. Click YES at the HP Digital Imaging Monitor Update window and then wait for the update to complete.
5. At the HP Digital Imaging Monitor Update window, click YES to restart your PC.
Download file(s) to install later:
ยป sp26427.exe
More here
Try the below patch :
ftp://ftp.hp.com/pub/softlib/softwar...pcmpmgrFix.exe
Let me know, If this doesn't work.
Check connections and status
Follow these steps to check the USB connections and product status.
1. With the product turned on, unplug the power cord and USB cable from the back of the product. Wait 30 seconds.
2. Plug the power cord back into the product.
3. Press the Power button to turn the product on.
4. Connect the USB cable back into the product, and then make sure that the USB cable is securely connected to the computer.
NOTE: If the installation or configuration screen displays after you connect the USB cable, continue with the installation.
5. If the computer does not restart after completing Step 4, follow these steps:
a. Save and close all open programs.
b. Restart the computer: Click Start , click Shutdown , click Restart from the drop-down menu, and then click OK .
6. Try opening HP Solution Center again: On the Windows taskbar, click Start , point to All Programs , point to HP , and then click HP Solution Center .
Try more methods suggested here.