i have send a previous request for help on another site and i will copy it on here so you guys can understand to wich step i am at right now.
Hi there, today i made an update on my laptop at work, i had not used it since last season so i decide to have it update, it was service pack one, but it take a lot time to download and then once it was done the restart process was even longer, step one of 3 goes good, then on step 2 of 3 at about 4% its write on screen shutting down and when i restart it i have on screen start up repair recomanded, i click there but it seem to not end at all, and when i go to start normally it does not open neither, now it still searching to startup, its being several hours and still the windows where it wirte attempting to repairs, so all help with be apreciate a lot thanks,
some info on that disk are important and cannot reformat the whole cpu so i want to know what have happen there and how to fix it thanks.
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marto107 Wednesday, April 08, 2009 7:23:59 PM0 votesno one can help me?
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marto107 Wednesday, April 08, 2009 7:51:48 PM0 votesadditional info
sometime i have the windows startup repair running and after a while system restart but when it restart i dont see the screen where they normally ask me my user pasword and then after see my desktop, what i see it more a black page where some writing and number is write, but only on one line, its suppose to go from 0 to 77418 (0/77418) but when it goes to 2001 it stop there and this is what write on my total black screen at that moment,
``0xc0190036`` 2001/77418 (drvinst.exe)
when i see that on screen it freeze there, that message blink on and off but the count stop there does not pass 2001/77418
if i do a force restart, when it open i see option startup repair (recommended) and start windows normally, if i choose reapir it goes back as i say before and if i choose start normally it goes directly to the balc screen witht the count 0/77418....
i dont know what else to do anymore and not sure whats going on, system was working all great before i do that updtate.
hopefully its nothing serious.
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marto107 Wednesday, April 08, 2009 8:57:18 PM0 votesadditional info,
startup repair;
diagnosis and repair details:
startup Repair diagnosis and repair log
_ _ _ _ _ _ _ _ _ _ _ _
Last successful boot time: 4/7/2009 4:21:04 PM (gmt)
number of repair attempts: 5
session details
_ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ __
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run 0
Number of root cause = 1
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
names: check for updates
result: complete successufully, error code = 0x0
Time taken 16ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: system disk test
result: complete sussefully, error code = 0x0
Time taken 31ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: disk failure diagnosis
result: complete sussefully, error code = 0x0
Time taken 234ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: disk metadata test
result: complete sussefully, error code = 0x0
Time taken 47ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: target OS test
result: complete sussefully, error code = 0x0
Time taken 156ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: volume content check
result: complete sussefully, error code = 0x0
Time taken 530ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: boot manager diagnosis
result: complete sussefully, error code = 0x0
Time taken 0ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: system boot log diagnosis
result: complete sussefully, error code = 0x0
Time taken 0ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: event log diagnosis
result: complete sussefully, error code = 0x0
Time taken 344ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: internal state check
result: complete sussefully, error code = 0x0
Time taken 62ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: boot satus test
result: complete sussefully, error code = 0x0
Time taken 31ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: setup state check
result: complete sussefully, error code = 0x0
Time taken 1279ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: rigistry hives test
result: complete sussefully, error code = 0x0
Time taken 3994ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: windows boot log diagnosis
result: complete sussefully, error code = 0x0
Time taken 0ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: bugcheck anaylsis
result: complete sussefully, error code = 0x0
Time taken 1482ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: access control test
result: complete sussefully, error code = 0x0
Time taken 15959ms
Test Performed:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
name: file system test (chkdsk)
result: complete sussefully, error code = 0x0
Time taken 152287ms
root cause found:
_ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ __
system volume on disk is corrupt.
repair action: file system repair (chkdsk)
result: complete sussefully, error code = 0x0
Time taken 221505ms
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marto107 Wednesday, April 08, 2009 9:09:37 PM0 votesadditional info:
windows cannot repair this computer automaticly!!
report;
problem signature:
problem event name; startupRepairV2
problem signature 01: autoFailover
problem signature 02: 6.0.60000.16386.6.0.6001.18000
problem signature 03: 6
problem signature 04: 393222
problem signature 05: corrupt volume
problem signature 06: badDriver
problem signature 07: 0
problem signature 08: 3
problem signature 09: WrpRepair
problem signature 10: 10
os version: 6.0.6000.2.0.0.256.1
local id: 1033
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David_O - Support EngineerMSFT16 hours 24 minutes ago0 votes
Vote As HelpfulHi Marto107
Thank you for using Microsoft Vista Forums.
Let’s start this troubleshooting simply by using Last Know Good Configuration. This will return your system back to the very last configuration that worked before this issue.
Follow these steps:
1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Do one of the following:
o If your computer has a single operating system installed, repeatedly press the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again.
o If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start, and then press F8.
3. On the Advanced Boot Options screen, use the arrow keys to highlight Last Known Good Configuration, and then press ENTER.
4. Windows will then resume starting normally.
If it is an update issue, the best way to fix this is to only apply your updates one at a time.
Click Start -> All Programs -> Windows Update, click Change Settings from the left menu. Select Download updates but let me choose whether to install them, click OK. When you are notified to install a new update, from this window click View Available updates, uncheck all updates and select one at a time, install it, restart your computer, test, and update again. Once you find the update either continue to skip it, or look it up at http://support.microsoft.com/.
Please reply and let us know if your issue is resolved or if you need further assistance.
--------------------------------------------------------------------------------
David O
Microsoft Answers Support Engineer
Visit our and let us know what you think.
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marto107 13 hours 51 minutes ago0 votesHi there David finally some one who came to help me, thanks a lot.
i have try what you suggest, f8 then Last Known Good Configuration, and then press ENTER.
but when i press enter it bring me back to screen where its write ``0xc0190036`` 2001/77418 (drvinst.exe) as i have indicate previously, system start and then its a count starting, 1/77418, 2/77418, 3/77418... and so on but for some reason when it come to 2001 it bug there and wont go any more far, sorry for my bad english by the way im french.
now what i am trying is to open it in safe mode to see if i be able to open it that way at least i can burn on cd some good stuff i have on hard drive.
as for your second option where you say;
If it is an update issue, the best way to fix this is to only apply your updates one at a time.
Click Start -> All Programs -> Windows Update, click Change Settings from the left menu. Select Download updates but let me choose whether to install them, click OK. When you are notified to install a new update, from this window click View Available updates, uncheck all updates and select one at a time, install it, restart your computer, test, and update again.
well thats impossible for sure cause i cant open laptop at all :(
thanks for the help so far its really apreciate thanks,
Tom
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Pradeep Soni 27 minutes ago0 votes
Vote As HelpfulHello Marto107,
Please visit the below mentioned MS link for the resolutions.
http://support.microsoft.com/kb/949358
Hope this helps.
[If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
Regards,
--------------------------------------------------------------------------------
Pradeep D Soni.| MCP: Exchange Certified. | Patch Management Support.
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marto107 a few seconds ago0 votesHi Sony i have try step one and 2 of what you suggest but for step 3 i can do it cause i dont have the cd with it, i have a version of vista that where preinstall in the laptop,
but maybe this could help, when i try to open it in safe mode it load up until i see this command line;
loaded: /windows/system32/drivers/crcdisk.sys
then it freeze at that command line and wont go any where else after it,
anything else guys i can try on it?
i dont know what else to do so help is really apreciate a lot here.
