Airtel Digital TV Troubleshooting

Troubleshooting tips in case you have a problem using Airtel Digital TV.

1. No picture, No Sound and no front panel display
   
   Cause : Set-Top box is not plugged into the mains or is not switched on.
   
   Action : Check mains connections. Press to ON/OFF button on the front of the STB.
   
   
2. No Picture, No Sound but the front panel shows the display.
   
   Cause : The receiver is on Standby.
   
   Action : Press on the power button stb on the Remote control to bring the Set-Top box out of standby.
   
   
3. No Picture, No Sound but the indication on the front panel of the Set-Top box is correct
   
   Cause :
   
   1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
   2. The AV connection are wrong.
   3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
   4. The cable connections are may be faulty [damaged, broken] or missing
   
   Action :
   
   1. Press the AV button on your remote.
   2. Check the AV connection in the STB.
   3. Check the TV’s AV connection.
   4.Check all your connection and consult [see “connection diagram] or call us.
   
   
4. Irregular or bad reception
   
   Cause :
   Problem with cable connections. [damaged, broken connection or wires]
   
   Action :
   
   1.Check all the connections and cables.
   2. Contact customer service.
   
   
5. A blank screen comes when you choose some services.
   
   Cause :
   You are watching a encrypted service or program
   
   Action :
   
   1. Choose another service or program
   2. Contact customer service
   
   
6. The remote works with the TV & not with my STB.
   
   Cause :
   You need to reset your remote control.
   
   Action :
   1.Press STB on your remote control to control your STB
   2.Refer this guide to program your remote
   
   
7. The remote control does not operate.
   
   Cause :
   
   1.Your STB may be off.
   2. There are no batteries or the batteries may have become flat.
   
   Action :
   
   Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains.
   
   
8. Forgotten PIN
   
   Action : Call customer care to have your PIN reset
   
   
9. Not able to close the electronic programme guide
   
   Action : Press exit key on remote.
   

Error Messages on Screen:

1. Insert your View card
   
   Cause :
   
   There is no View card in the card slot of your STB
   
   Action
   Insert or reinsert your viewing card. The card holds all the information your STB needs to know about your subscription.
   
2. There is a problem with your View card
   
   Cause :
   
   Your STB cannot recognize your View card
   
   Action
   Check if your View card is right way up and not damaged.
   
3. This program has already started
   
   Cause :The program has already started and you can’t buy it now.
   
   Action
   Check the listing to find when you can buy it next.
   
4. No satellite signal is being received
   
   Cause : Your STB is not receiving a satellite signal
   
   Action
   Check the cables from your satellite dish are correctly plugged to your STB
   
5. A yellow envelope blinks on screen
   
   Cause :
   You have received a new message from Airtel
   
   Action
   Press the yellow key on remote to read the message
   
6. This channel is blocked
   
   Cause :
   Your current subscription does not include this channel
   
   Action
   Call customer care to upgrade your plan.