Burning software problem

problem with the burning software I do not know what happens when installing the software with Nero 7 Premium license, the installation does not finish and I see a window with messages following;

Unable to obtain count
unspecified error
error = 16389
error name: E_FAIL

but when I go to Add / Remove Programs I find the file but nero 7install on buro I do not see it. set my laptop brand ACER ASPIRE 5315 XP system

the icon can not simply create will have a look in C:>>> Program File and research Nero. Attempts to launch it and we said afterward.

completely uninstall your Nero! in adding and removing programs in program and file and in the register.