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When I turn the printer and makes the car of the self-scanner does a strange sound, and after a few minutes the noise stops and the message: "Failed scanner. Shut down and restart again." But turn off and on and passes exactly the same.
The problem is that to be an all-in-one "because of this ruling not only does the scanner but neither prints nor receive faxes, ...
What can I do?
Look to see if there's nothing stuck, a paper or something.
I pass something, I do not think that may be your case. It happened to my corner had a paper that blocked the scanner and it had Block, and when we tried to scan something into a strange noise and then gave error.
anyway try to reinstall the drivers.
In terms of what reinstalling, the drivers already in fact 3 times!. I even installed the latest version which I downloaded from the official HP and nothing ...