Problem with Epson Stylus C83 printer

Good day, I have an Epson Stylus C83 printer that does not print with black ink cartridge, where command to print a text document in black makes the whole process as if it were printed but the road goes blank, it is curious that when I print something in color I do not have any problem, so I thought that was damaged but didn't change it and the problem remains, also use the tool cleaning head that comes in printing preferences several times, but the problem continues, I have understand that you can clean the jets of ink, but not how to do it Can you tell me what is the procedure? Or if there is any other solution?. I would greatly appreciate if someone could help

The procedure for cleaning heads is from the implementation of the printer that comes from the factory default. If you look more carefully and navigating the options in the printer driver you'll notice a tab that makes something like tools and / or utilities. Inside you'll find that it puts calibrate injectors and cleaning injectors.

If after the operation remains the same item will have to take it to an SAT Epson, that provided that the injectors are incorporated into the machine itself as there are models that Epson you the same features the cartridge itself.

I did the cleaning procedure of heads from the same printer software actually perform the procedure several times but everything remains the same in black does not print anything, by the way this second if the injectors are incorporated into the printer, so by What I say my last choice is to take it to a center for Epson.Thank you very much.