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Hello, I think I have a virus in the system32. I could continue to use my PC in safe mode but now it does not boot at all. When I turn on the pc it starts:
Safe Mode
smode failure without networking support
command prompt in Safe Mode
good config
normally start ...
I really do not know what to do if you could help me it would be perfect. thank you all. btw I am on Windows XP
Download Hijackthis: http://forums.techarena.in/guides-tutorials/1029054.htm
Copy & paste the results here.
1) Download and install Malwarebyte's Anti-Malware:
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
At the end of the installation, ensure that the option to upgrade Malwarebyte's Anti-Malware "is checked. >>> Click OK
Click Malwarebyte's Anti-Malware by double-clicking the icon on your desktop.
At first launch, a window with the version is Free>>> click OK
Let Updates download
*** *** Close program
2) Restarts in "Safe Mode"
After rebooting the computer, once loading the BIOS finished, there is a black screen that appears quickly, with the support of the [F8] (or [F5] on some pc) to display the menu of options Advanced Windows will open .
Select "Safe Mode" and press [Enter]
It will need to choose your usual session, not the "Administrator" or another.
Open the text file stored on the desktop to follow the instructions.
3) Scan with Malwarebyte's Anti-Malware
Launch Malwarebyte's Anti-Malware
Tab "Search">>> Execute test will be complete>>> Search or select your hard drive and then click on Start review
At the end of the scan>>> click on the results show then Save the report
Removing elements detected>>>> click Delete Selected
If you're asked to restart>>> click "Yes"
--> A report scan opens records on your office and post the report in response.
when you request an analysis, demand for safe mode.
If you have an xp instalation disc you can try booting into the recovery console and running a check on your hard drive and file system. Here is a link on how to get to the Recovery console
http://www.computerhope.com/issues/ch000627.htm
Once in the recovery console type "chkdsk /r" without the quotes and press enter.
This will check your fileing system and harddrive for errors. (It may take a while).
Here is a link about using chkdsk
http://www.computerhope.com/chkdskh.htm
If XP recovery console fails try this
The XP recovery console does not always manage to do the above, in such cases I usually resort to a custom boot CD such as Ultimate Boot CD and use the disc checking feature on that, this sometimes works were the XP recovery console has failed.
You can download UBCD from their web site
http://www.ultimatebootcd.com/download.html
you will neeb to burn the image to make a bootable cd that you can use. All instructions to produce the cd are on the web site.