Update for Windows Live Photo Gallery (KB 955359) Fails

I have been trying to update Windows Live Photo Gallery and it fails every
time. When I try to uninstall it, I get a message that says: 'could not
access network location'. So I go to hit 'cancel', I get a message that
says: 'fatal error during installation'. I can't get rid of this program or
update it. I keep getting nagged to update it and I don't know how to just
ignore the update all together. Can someone please tell me what to do? or
where I can get the patched version? I can't even install a new copy of it.
Thanks in advance.
--
Most computer problems are caused the loose nut between the chair and the
keyboard.

Uninstall Windows Live Photo Gallery | Download/install the most recent
version.

If you read my post, I did mention that I tried to uninstall the program. It
did not work.

Then try overinstalling the latest version. Otherwise, contact Windows Live
Support:
https://support.live.com/eform.aspx?...ery&ct=eformts

Did you try and manually install the latest version rather than trying to
update the same?

http://download.live.com/photogallery

I found a solution! - see below. But I want you to know that I backed up
everything related to my pictures, clip art, EVERYTHING before I got rid of
Windows Live Photo Gallery using the method below. Please let me know if
this helped you.

Install Microsoft SQL Server 2005 Compact Edition, just so you can install a
Windows Live app? I don't I'd do that.

I did contact Windows Live Support and apparently, they are aware that there
is a wide spread problem with updating this program. When they find a fix
for it, they will let us know. The problem of updating is on their end of
it. Hopefully others will know of this also.

Found a way around the problem.

Download the beta from here:
http://www.softpedia.com/get/Multime...-Gallery.shtml

Copy the file to the folder:
c:\Windows\Installer (it's a hidden folder - so just type it in)

Run PhotoLibrary.msi from this folder, and you should be fine - as me.

Bjørn Tore Hoem

I, too, am having problems uninstalling Windows Live Photo Gallery - same
situation as Tatbrat. It's now April 16, 2009, surely there's a fix to
download by now... what's the update on this situation? I am unable to
install any Windows Live programs now and this seems to be the central issue.

Yes. Didn't work. However, here's how I resolved my issue.
1. Downloaded Windows Installer CleanUp Utility (Article ID 29301 9/19/08
revision 6.7), located it in my programs list & opened. Selected Windows
Live Photo Gallery from the list. Poof, gone. After working on this for 3
days!!!

2. Went to http://support.microsoft.com/kb/953466 "Cannot complete the
installation of Windows Live Suite applications", selected my operating
environment (Windows XP SP3), after verifying that I had all of the required
programs (listed in my add/remove programs), I installed all Windows Live
programs from there.

It was a different installation interface than I was working with in the MS
downloads - but all is well. Please pass the word around.

PA Bear: I'm not sure you are following Microsoft's advice if I understand
your reply correctly. Also, as I read thru your discussion threads, you are
not correctly assessing our problems. I question your MS MVP ranking because
of your inability to read and understand the original problem. I also
question your ranking because you are expressly not supporting MS
suggestions. You are too quick to pull the trigger and are a pain because
you bring nothing to the table. Butt out or support Microsoft's instructions
or tell Microsoft they are wrong. That would be useful. My post actually
was successful, no thanks to your suggestions. Got it?

Pity the easy way didn't work and you had to take the long way but at least
you have what you want and that's the main thing.
Thanks for updating the thread.

TYPO

PA Bear [MS MVP] wrote:
> Install Microsoft SQL Server 2005 Compact Edition, just so you can install
> a
> Windows Live app? I don't I'd [THINK] do that.
>
> Jennifer in Colorado wrote:
>> Yes. Didn't work. However, here's how I resolved my issue.
>> 1. Downloaded Windows Installer CleanUp Utility (Article ID 29301
>> 9/19/08
>> revision 6.7), located it in my programs list & opened. Selected Windows
>> Live Photo Gallery from the list. Poof, gone. After working on this for
>> 3
>> days!!!
>>
>> 2. Went to http://support.microsoft.com/kb/953466 "Cannot complete the
>> installation of Windows Live Suite applications", selected my operating
>> environment (Windows XP SP3), after verifying that I had all of the
>> required
>> programs (listed in my add/remove programs), I installed all Windows Live
>> programs from there.
>>
>> It was a different installation interface than I was working with in the
>> MS
>> downloads - but all is well. Please pass the word around.
>>
>> "TaurArian" wrote:
>>
>>> Did you try and manually install the latest version rather than trying
>>> to
>>> update the same?
>>>
>>> http://download.live.com/photogallery
>>>
>>>
>>>
>>> Jennifer in Colorado wrote:
>>>>> I, too, am having problems uninstalling Windows Live Photo Gallery -
>>>>> same situation as Tatbrat. It's now April 16, 2009, surely there's
>>>>> a fix to download by now... what's the update on this situation? I
>>>>> am unable to install any Windows Live programs now and this seems to
>>>>> be the central issue.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Thanks for this feedback.
>>>>>>
>>>>>> Tatbrat wrote:
>>>>>>> I did contact Windows Live Support and apparently, they are aware
>>>>>>> that there
>>>>>>> is a wide spread problem with updating this program. When they
>>>>>>> find a fix for it, they will let us know. The problem of updating
>>>>>>> is on their end of it. Hopefully others will know of this also.
>>>>>>>
>>>>>>>> Then try overinstalling the latest version. Otherwise, contact
>>>>>>>> Windows Live Support:
>>>>>>>> https://support.live.com/eform.aspx?...ery&ct=eformts
>>>>>>>>
>>>>>>>> Good luck!
>>>>>>>>
>>>>>>>>
>>>>>>>> Tatbrat wrote:
>>>>>>>>> If you read my post, I did mention that I tried to uninstall the
>>>>>>>>> program.
>>>>>>>>> It did not work.
>>>>>>>>>
>>>>>>>>>> Uninstall Windows Live Photo Gallery | Download/install the
>>>>>>>>>> most recent version.
>>>>>>>>>> --
>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since
>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net
>>>>>>>>>> DTS-L http://dts-l.net/
>>>>>>>>>>
>>>>>>>>>> Tatbrat wrote:
>>>>>>>>>>> I have been trying to update Windows Live Photo Gallery and it
>>>>>>>>>>> fails every
>>>>>>>>>>> time. When I try to uninstall it, I get a message that says:
>>>>>>>>>>> 'could not
>>>>>>>>>>> access network location'. So I go to hit 'cancel', I get a
>>>>>>>>>>> message that
>>>>>>>>>>> says: 'fatal error during installation'. I can't get rid of
>>>>>>>>>>> this program
>>>>>>>>>>> or
>>>>>>>>>>> update it. I keep getting nagged to update it and I don't
>>>>>>>>>>> know how to just
>>>>>>>>>>> ignore the update all together. Can someone please tell me
>>>>>>>>>>> what to do?
>>>>>>>>>>> or
>>>>>>>>>>> where I can get the patched version? I can't even install a
>>>>>>>>>>> new copy of
>>>>>>>>>>> it.
>>>>>>>>>>> Thanks in advance.

MVPs do not work for or represent MS, nor are we obligated to "toe the
line." In fact, MVPs are MS's best critics.

MS MVP Overview:
http://mvp.support.microsoft.com/gp/mvpexecsum

While I'm happy for you that the combination of running the Cleanup utility
and KB953466 resolved your problem, I wouldn't have jumped through the same
hoops simply to update or install WL Photo Gallery.

In fact, I suspect that KB940065 (http://support.microsoft.com/kb/940065)
would have been a better solution if you weren't able to install the
most-recent version of the app. Had you started your own thread about your
problem instead of hijacking someone else's, I might have suggested
KB940065.

Have a /wonderful/ day!


Jennifer in Colorado wrote:
> PA Bear: I'm not sure you are following Microsoft's advice if I
> understand
> your reply correctly. Also, as I read thru your discussion threads, you
> are
> not correctly assessing our problems. I question your MS MVP ranking
> because of your inability to read and understand the original problem. I
> also question your ranking because you are expressly not supporting MS
> suggestions. You are too quick to pull the trigger and are a pain because
> you bring nothing to the table. Butt out or support Microsoft's
> instructions or tell Microsoft they are wrong. That would be useful. My
> post actually was successful, no thanks to your suggestions. Got it?
>
> "PA Bear [MS MVP]" wrote:
>> Install Microsoft SQL Server 2005 Compact Edition, just so you can
>> install
>> a Windows Live app? I don't [think] I'd do that.
>>
>> Jennifer in Colorado wrote:
>>> Yes. Didn't work. However, here's how I resolved my issue.
>>> 1. Downloaded Windows Installer CleanUp Utility (Article ID 29301
>>> 9/19/08
>>> revision 6.7), located it in my programs list & opened. Selected
>>> Windows
>>> Live Photo Gallery from the list. Poof, gone. After working on this
>>> for
>>> 3
>>> days!!!
>>>
>>> 2. Went to http://support.microsoft.com/kb/953466 "Cannot complete the
>>> installation of Windows Live Suite applications", selected my operating
>>> environment (Windows XP SP3), after verifying that I had all of the
>>> required
>>> programs (listed in my add/remove programs), I installed all Windows
>>> Live
>>> programs from there.
>>>
>>> It was a different installation interface than I was working with in the
>>> MS
>>> downloads - but all is well. Please pass the word around.
>>>
>>> "TaurArian" wrote:
>>>
>>>> Did you try and manually install the latest version rather than trying
>>>> to
>>>> update the same?
>>>>
>>>> http://download.live.com/photogallery
>>>>
>>>>
>>>>
>>>> Jennifer in Colorado wrote:
>>>>>> I, too, am having problems uninstalling Windows Live Photo Gallery -
>>>>>> same situation as Tatbrat. It's now April 16, 2009, surely there's
>>>>>> a fix to download by now... what's the update on this situation? I
>>>>>> am unable to install any Windows Live programs now and this seems to
>>>>>> be the central issue.
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>> Thanks for this feedback.
>>>>>>>
>>>>>>> Tatbrat wrote:
>>>>>>>> I did contact Windows Live Support and apparently, they are aware
>>>>>>>> that there
>>>>>>>> is a wide spread problem with updating this program. When they
>>>>>>>> find a fix for it, they will let us know. The problem of updating
>>>>>>>> is on their end of it. Hopefully others will know of this also.
>>>>>>>>
>>>>>>>>> Then try overinstalling the latest version. Otherwise, contact
>>>>>>>>> Windows Live Support:
>>>>>>>>> https://support.live.com/eform.aspx?...ery&ct=eformts
>>>>>>>>>
>>>>>>>>> Good luck!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Tatbrat wrote:
>>>>>>>>>> If you read my post, I did mention that I tried to uninstall the
>>>>>>>>>> program.
>>>>>>>>>> It did not work.
>>>>>>>>>>
>>>>>>>>>>> Uninstall Windows Live Photo Gallery | Download/install the
>>>>>>>>>>> most recent version.
>>>>>>>>>>> --
>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since
>>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net
>>>>>>>>>>> DTS-L http://dts-l.net/
>>>>>>>>>>>
>>>>>>>>>>> Tatbrat wrote:
>>>>>>>>>>>> I have been trying to update Windows Live Photo Gallery and it
>>>>>>>>>>>> fails every
>>>>>>>>>>>> time. When I try to uninstall it, I get a message that says:
>>>>>>>>>>>> 'could not
>>>>>>>>>>>> access network location'. So I go to hit 'cancel', I get a
>>>>>>>>>>>> message that
>>>>>>>>>>>> says: 'fatal error during installation'. I can't get rid of
>>>>>>>>>>>> this program
>>>>>>>>>>>> or
>>>>>>>>>>>> update it. I keep getting nagged to update it and I don't
>>>>>>>>>>>> know how to just
>>>>>>>>>>>> ignore the update all together. Can someone please tell me
>>>>>>>>>>>> what to do?
>>>>>>>>>>>> or
>>>>>>>>>>>> where I can get the patched version? I can't even install a
>>>>>>>>>>>> new copy of
>>>>>>>>>>>> it.
>>>>>>>>>>>> Thanks in advance.

I too have had problems in trying to get Windows Live Photo Gallery to work on my Vista laptop, and after several installs and reinstalls and uninstalls, I tried the program RegCure and removed all registration entries and it worked first time after that. I had also tried removing all photos from my Pictures file and copying them into a different directory but that hadn't worked either.

Hope this helps someone.