Install Failure of KB955305 (Silverlight Update)

Anyone encountering the following:

1) Run Windows Update
2) Identifies KB955305 needs to be installed
3) Fails to install KB955305
4) Reboot Machine
5) Run Windows Update
6) KB955305 no longer in recommended install list but of course failure
entry is in the Update History

Here is the failure status (red X) from Install History:
Installation Failure

Error Code: 0xBC2
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:


Microsoft Online Assisted Support (no-cost for issues related to getting
updates)

Thanks!

"MichaelM" wrote:

> Anyone encountering the following:
>
> 1) Run Windows Update
> 2) Identifies KB955305 needs to be installed
> 3) Fails to install KB955305
> 4) Reboot Machine
> 5) Run Windows Update
> 6) KB955305 no longer in recommended install list but of course failure
> entry is in the Update History
>
> Here is the failure status (red X) from Install History:
> Installation Failure
>
> Error Code: 0xBC2
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> Thanks!

If Silverlight is installed, uninstall it via Add/Remove Programs then
reinstall it using a fresh download from
http://www.microsoft.com/silverlight/install.aspx

If you'd like to install Silverlight, see
http://www.microsoft.com/silverlight/install.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


MichaelM wrote:
> Anyone encountering the following:
>
> 1) Run Windows Update
> 2) Identifies KB955305 needs to be installed
> 3) Fails to install KB955305
> 4) Reboot Machine
> 5) Run Windows Update
> 6) KB955305 no longer in recommended install list but of course failure
> entry is in the Update History
>
> Here is the failure status (red X) from Install History:
> Installation Failure
>
> Error Code: 0xBC2
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> Thanks!

If I click the install it tells me:
"The requested version of Silverlight is installed:
version Silverlight 1 GDR 3 (1.0.30401.0)"

So if it's not been updated, what good would uninstalling and
installing the same version be? Or have they applied KB955305 without
updating their point version of the software?


On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> If Silverlight is installed, uninstall it via Add/Remove Programs then
> reinstall it using a fresh download fromhttp://www.microsoft.com/silverlight/install.aspx
>
> If you'd like to install Silverlight, seehttp://www.microsoft.com/silverlight/install.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Adminhttp://aumha.net
> DTS-Lhttp://dts-l.net/
>

ukskidmark@gmail.com wrote:
> If I click the install it tells me:
> "The requested version of Silverlight is installed:
> version Silverlight 1 GDR 3 (1.0.30401.0)"

I said to uninstall Silverlight first, did I not?

> So if it's not been updated, what good would uninstalling and
> installing the same version be? Or have they applied KB955305 without
> updating their point version of the software?

The current installer for Silverlight 1.0 includes all patches &
improvements.
--
~PA Bear

> On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>> If Silverlight is installed, uninstall it via Add/Remove Programs then
>> reinstall it using a fresh download
>> fromhttp://www.microsoft.com/silverlight/install.aspx
>>
>> If you'd like to install Silverlight,
>> seehttp://www.microsoft.com/silverlight/install.aspx --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Adminhttp://aumha.net
>> DTS-Lhttp://dts-l.net/

"PA Bear [MS MVP]" wrote:

> ukskidmark@gmail.com wrote:
> > If I click the install it tells me:
> > "The requested version of Silverlight is installed:
> > version Silverlight 1 GDR 3 (1.0.30401.0)"
>
> I said to uninstall Silverlight first, did I not?
>
> > So if it's not been updated, what good would uninstalling and
> > installing the same version be? Or have they applied KB955305 without
> > updating their point version of the software?
>
> The current installer for Silverlight 1.0 includes all patches &
> improvements.
> --
> ~PA Bear
>
> > On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> >> If Silverlight is installed, uninstall it via Add/Remove Programs then
> >> reinstall it using a fresh download
> >> fromhttp://www.microsoft.com/silverlight/install.aspx
> >>
> >> If you'd like to install Silverlight,
> >> seehttp://www.microsoft.com/silverlight/install.aspx --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Adminhttp://aumha.net
> >> DTS-Lhttp://dts-l.net/
>
> Thanks, PA Bear. I had the same problem, and your procedure worked.

YW & thanks for your feedback.

Occasional user wrote:
> "PA Bear [MS MVP]" wrote:
>
>> ukskidmark@gmail.com wrote:
>>> If I click the install it tells me:
>>> "The requested version of Silverlight is installed:
>>> version Silverlight 1 GDR 3 (1.0.30401.0)"
>>
>> I said to uninstall Silverlight first, did I not?
>>
>>> So if it's not been updated, what good would uninstalling and
>>> installing the same version be? Or have they applied KB955305 without
>>> updating their point version of the software?
>>
>> The current installer for Silverlight 1.0 includes all patches &
>> improvements.
>> --
>> ~PA Bear
>>
>>> On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>>>> If Silverlight is installed, uninstall it via Add/Remove Programs then
>>>> reinstall it using a fresh download
>>>> fromhttp://www.microsoft.com/silverlight/install.aspx
>>>>
>>>> If you'd like to install Silverlight,
>>>> seehttp://www.microsoft.com/silverlight/install.aspx --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Adminhttp://aumha.net
>>>> DTS-Lhttp://dts-l.net/
>>
>> Thanks, PA Bear. I had the same problem, and your procedure worked.

As per your instructions, Silverlight was uninstalled, computer reboot.
Attempt to reinstall, from the web or from the downloaded file gives an
error 1642 and refuses, claiming there are residuals from prvious install.
The web site offers only the version 2 beta.
Now what?
Cheers

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eRm1PGBBJHA.1980@TK2MSFTNGP03.phx.gbl...
> YW & thanks for your feedback.
>
> Occasional user wrote:
>> "PA Bear [MS MVP]" wrote:
>>
>>> ukskidmark@gmail.com wrote:
>>>> If I click the install it tells me:
>>>> "The requested version of Silverlight is installed:
>>>> version Silverlight 1 GDR 3 (1.0.30401.0)"
>>>
>>> I said to uninstall Silverlight first, did I not?
>>>
>>>> So if it's not been updated, what good would uninstalling and
>>>> installing the same version be? Or have they applied KB955305 without
>>>> updating their point version of the software?
>>>
>>> The current installer for Silverlight 1.0 includes all patches &
>>> improvements.
>>> --
>>> ~PA Bear
>>>
>>>> On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>>>>> If Silverlight is installed, uninstall it via Add/Remove Programs then
>>>>> reinstall it using a fresh download
>>>>> fromhttp://www.microsoft.com/silverlight/install.aspx
>>>>>
>>>>> If you'd like to install Silverlight,
>>>>> seehttp://www.microsoft.com/silverlight/install.aspx --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>> AumHa VSOP & Adminhttp://aumha.net
>>>>> DTS-Lhttp://dts-l.net/
>>>
>>> Thanks, PA Bear. I had the same problem, and your procedure worked.

--
R. E. Creagh, MD FACS
Heartburn Centre Des Moines
HEARTBURN?? WHY??!!
Demand a Peace Conclave!

Correction. Site also offer version 1.0, but it also refuses to install
giving same error code.
Cheers

"Rolando E Creagh, MD" <recreaghmd@hotmail.com> wrote in message
news:50AD680F-4E60-4663-B6D6-63D2218AB9A5@microsoft.com...
> As per your instructions, Silverlight was uninstalled, computer reboot.
> Attempt to reinstall, from the web or from the downloaded file gives an
> error 1642 and refuses, claiming there are residuals from prvious install.
> The web site offers only the version 2 beta.
> Now what?
> Cheers
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:eRm1PGBBJHA.1980@TK2MSFTNGP03.phx.gbl...
>> YW & thanks for your feedback.
>>
>> Occasional user wrote:
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> ukskidmark@gmail.com wrote:
>>>>> If I click the install it tells me:
>>>>> "The requested version of Silverlight is installed:
>>>>> version Silverlight 1 GDR 3 (1.0.30401.0)"
>>>>
>>>> I said to uninstall Silverlight first, did I not?
>>>>
>>>>> So if it's not been updated, what good would uninstalling and
>>>>> installing the same version be? Or have they applied KB955305 without
>>>>> updating their point version of the software?
>>>>
>>>> The current installer for Silverlight 1.0 includes all patches &
>>>> improvements.
>>>> --
>>>> ~PA Bear
>>>>
>>>>> On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>>>>>> If Silverlight is installed, uninstall it via Add/Remove Programs
>>>>>> then
>>>>>> reinstall it using a fresh download
>>>>>> fromhttp://www.microsoft.com/silverlight/install.aspx
>>>>>>
>>>>>> If you'd like to install Silverlight,
>>>>>> seehttp://www.microsoft.com/silverlight/install.aspx --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Adminhttp://aumha.net
>>>>>> DTS-Lhttp://dts-l.net/
>>>>
>>>> Thanks, PA Bear. I had the same problem, and your procedure worked.
>
> --
> R. E. Creagh, MD FACS
> Heartburn Centre Des Moines
> HEARTBURN?? WHY??!!
> Demand a Peace Conclave!

--
R. E. Creagh, MD FACS
Heartburn Centre Des Moines
HEARTBURN?? WHY??!!
Demand a Peace Conclave!

Post about this problem here instead: http://silverlight.net/forums/13.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Rolando E Creagh, MD wrote:
> Correction. Site also offer version 1.0, but it also refuses to install
> giving same error code.
> Cheers
>
> "Rolando E Creagh, MD" <recreaghmd@hotmail.com> wrote in message
> news:50AD680F-4E60-4663-B6D6-63D2218AB9A5@microsoft.com...
>> As per your instructions, Silverlight was uninstalled, computer reboot.
>> Attempt to reinstall, from the web or from the downloaded file gives an
>> error 1642 and refuses, claiming there are residuals from prvious
>> install.
>> The web site offers only the version 2 beta.
>> Now what?
>> Cheers
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:eRm1PGBBJHA.1980@TK2MSFTNGP03.phx.gbl...
>>> YW & thanks for your feedback.
>>>
>>> Occasional user wrote:
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> ukskidmark@gmail.com wrote:
>>>>>> If I click the install it tells me:
>>>>>> "The requested version of Silverlight is installed:
>>>>>> version Silverlight 1 GDR 3 (1.0.30401.0)"
>>>>>
>>>>> I said to uninstall Silverlight first, did I not?
>>>>>
>>>>>> So if it's not been updated, what good would uninstalling and
>>>>>> installing the same version be? Or have they applied KB955305 without
>>>>>> updating their point version of the software?
>>>>>
>>>>> The current installer for Silverlight 1.0 includes all patches &
>>>>> improvements.
>>>>> --
>>>>> ~PA Bear
>>>>>
>>>>>> On Aug 20, 9:56 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>>>>>>> If Silverlight is installed, uninstall it via Add/Remove Programs
>>>>>>> then
>>>>>>> reinstall it using a fresh download
>>>>>>> fromhttp://www.microsoft.com/silverlight/install.aspx
>>>>>>>
>>>>>>> If you'd like to install Silverlight,
>>>>>>> seehttp://www.microsoft.com/silverlight/install.aspx --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>>> AumHa VSOP & Adminhttp://aumha.net
>>>>>>> DTS-Lhttp://dts-l.net/
>>>>>
>>>>> Thanks, PA Bear. I had the same problem, and your procedure worked.
>>
>> --
>> R. E. Creagh, MD FACS
>> Heartburn Centre Des Moines
>> HEARTBURN?? WHY??!!
>> Demand a Peace Conclave!

"PA Bear [MS MVP]" wrote:

> ukskidmark@gmail.com wrote:
> > If I click the install it tells me:
> > "The requested version of Silverlight is installed:
> > version Silverlight 1 GDR 3 (1.0.30401.0)"
>
> I said to uninstall Silverlight first, did I not?
>


I wasn't questioning your instructions. My question was that the Silverlight
website tells me I've got the latest version. I queried whether a patch had
been released without updating the minor release number of Silverlight.

Ask your question here instead, please:
http://silverlight.net/forums/13.aspx

UKSkidMark wrote:
> "PA Bear [MS MVP]" wrote:
>
>> ukskidmark@gmail.com wrote:
>>> If I click the install it tells me:
>>> "The requested version of Silverlight is installed:
>>> version Silverlight 1 GDR 3 (1.0.30401.0)"
>>
>> I said to uninstall Silverlight first, did I not?
>>
>
>
> I wasn't questioning your instructions. My question was that the
> Silverlight
> website tells me I've got the latest version. I queried whether a patch
> had
> been released without updating the minor release number of Silverlight.

"MichaelM" wrote:

> Anyone encountering the following:
>
> 1) Run Windows Update
> 2) Identifies KB955305 needs to be installed
> 3) Fails to install KB955305
> 4) Reboot Machine
> 5) Run Windows Update
> 6) KB955305 no longer in recommended install list but of course failure
> entry is in the Update History
>
> Here is the failure status (red X) from Install History:
> Installation Failure
>
> Error Code: 0xBC2
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> Thanks!