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I am using Windows XP with Office 2003 since past 6 months. It was working good so far until last week. Since the whenever I close MS Word after completing my work, it gets exit but gives a pop windows saying:
“Word has encountered a serious error and needs to close”
I don’t understand why do it comes up. Though it is not harming my documents but I want to get it fixed before it creates any huge problem. Please help.
Do you have any Office Add-ons installed? Do one thing, go to Start, click RUN, type ‘winword /safe’ and press enter. This will open Word in safe mode. Keep it open for a minute, type something in the document and save exit. See if still you get the same error pop up. If there is no error then most probably any of your Office Add-in is creating the issue.
You will need to check all Add-ins by one by one disabling them. See which one is creating the problem, disable it permanently.
Thanks for the help. It runs OK in safe mode so I guess will go through the list of startup items and see which one is causing the issue.
When I had this problem, I located the Normal.dot file and renamed it. I then moved it into a completely different folder. When you restart Word, it will recreate the Normal.dot file in the correct place. This fixed the problem. I hope it fixes yours.