NTBackup, VSS & Shadow Copy Problem

We have a nightly job that runs NTBackup to dump the system state to a file,
which we then include in our full nightly backups. Suddenly one of our PDCs
have stopped backing up, we end up with a 2K file and the messages below in
the Event Log and the NTBackup log.

This did not happen before we installed SP1 this week. Both servers are
running W2K3 + SP1, but only one is having this problem, however the one
having the problem also has SQL Server installed, but I was not aware that
it was even included in the shadow copy as we do our own daily dumps of
those database anyways.

Does anyone have any advice on what to look for here? I really need to get
this nightly backup working again.

Thanks,
Michael

~~~~~~~~~~~~~~~~~~~~~
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 6005
Date: 4/7/2005
Time: 8:41:45 AM
User: N/A
Computer: PSBSRV2
Description:
Sqllib error: Database %1 is stored on multiple volumes, only some of which
are being shadowed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 53 51 4c 53 4e 41 50 43 SQLSNAPC
0010: 30 30 30 30 30 33 39 39 00000399
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 51 4c 53 4e 41 50 43 SQLSNAPC
0028: 30 30 30 30 30 33 30 37 00000307
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 35 39 38 38 00005988
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 35 30 34 34 00005044
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

~~~~~~~~~~~~~~~~~~~~~

Backup Status
Operation: Backup
Active backup destination: File
Media name: "ADSRV2.bkf created 4/7/2005 at 8:41 AM"

Volume shadow copy creation: Attempt 1.
"MSDEWriter" has reported an error 0x800423f0. This is part of System State.
The backup cannot continue.

Error returned while creating the volume shadow copy:800423f0
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

I've also just started receiving this error since applying SP1. I found a
similar article ID of 828481, but its for an older version of ntbackup. I
may try calling microsoft back tomorrow and reference this ID again for a
hotfix, and hopefully they can list this as a new bug. I'm on windows 2003
ent sp1, with sql std 2000 edition.

Our configurations sound very simular. We are running Windows 2003 Standard
SP1 and SQL Server developer edition.

Please let me know what you hear back from MS on this, if you need any
second opinion information, feel free to contact me.

Thanks,
mike

"AppliedTime" <[email protected]> wrote in message
news:[email protected]...
> I've also just started receiving this error since applying SP1. I found a
> similar article ID of 828481, but its for an older version of ntbackup. I
> may try calling microsoft back tomorrow and reference this ID again for a
> hotfix, and hopefully they can list this as a new bug. I'm on windows
> 2003
> ent sp1, with sql std 2000 edition.

> 2. Select "D:" (or a file in that volume) to force a shadow copy on it.
> This, in turn will suppress the NTDS writer error. (I created a dummy
> text
> file on the drive where my NTDS Log files were and included in the backup
> set.)

Thank you! I tried the option 2 by specifying d:\temp\ntbackup.dummy (a
single byte file I created) on the command line and the backup made is all
the way though the system state backup this time. Its a strange thing to
have to do, but it really does seem to work.


thanks again,
mike

I got same problem, I tried option 2 the same way! It works!!

Thank You

Ole

There is more to the solution than meets the eye

Check your scheduled Jobs,
they must reference a bks file in the form "@c:\pathname\filename.bks"
If your job is in the form
C:\WINDOWS\system32\ntbackup.exe backup systemstate /n "Monday... you need
to change it to
C:\WINDOWS\system32\ntbackup.exe backup "@c:\pathname\filename.bks" /n "Monday

When you apply the changes, you will probably need to add the job password
again.

Next
Use NTBACKUP to load that bks selection file, and in the selections, as well
as SYSTEM State ticked, a file on the same drive as your ADLOGs must be
ticked, optionally tick a dummy file on all drives. If you were not using a
selections file before, you need to save thse selections and go back to step
1 above to reference this file - note the "@" is ESSENTIAL, or you will just
backup the bks file.

Hi All,

We had Windows2003 server std edition which was running SQL2k database.
I used to backup only D drive as the sql backup files were there.
Last night i installed sp1 for windows and started getting the above error on ntbackup.
Since we have 3 logical drives C,D,E
i had to select 1 file each from each drive for backing up and then the backup was successful.

I am just using the "Automated System Recovery Wizard" backup. I'm afraid I'm not so facile with the Active Directory and where it backs up.

Is there a simple solution for using just the wizard?

RichNYC

Just had this same problem as you guys on windows server 2003.

Tried all your suggestions, apart from one, but prob a language issue as some of one response included garbled text on my pc, anyway... here's how i got round the issue and got ntbackup chugging along again....

in the shadow copy settings of the c drive, even the though c drive (systemroot) wasn't using shadow copies for previous versions, i changed the settings so it would save shadow copies to a different drive other than itself. Then having checked it was working ok with backup again, changed it the shadow copy settings of the volume back to the drive itself.

NTBackup is backing-up now as i write - yay!

squeak squeak