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Hi all,
I am a student from American research company. I am review HP product from all over world. I want to share your experience that how is the HP product. If you found any issue about the HP product how to resolve you by yourself or HP service center. Please share your experience. Thanks in advance.
I think that sale of most concern for consumer issues, HP was in full swing, fast and efficient solution to the affected users. As of April 14, 2010, HP Customer Feedback Center has received a total of 44,066 calls, of which 73% of customer calls to a general consultation, 27% for all types of questions reflected and addressed. In the meantime, HP,impact for each notebook computer's conditions are strictly in accordance with three bags of Guiding, has 6301 users with a free or extended warranty solutions and accepted the 1792 audit of returned machine users requirements or maintenance subsidies. :ohyeah:
I found that at the end of March, while in strengthening the review frequency, HP has adopted a more scientific and effective review mechanism, completed a review of the national service center; HP also added a full-time auditors to the service center every month and background data store review of routine. Regularly collect information from relevant government agencies, consumer associations, the media and the Internet user feedback, and actively listen to the views of the face of HP's services and advice. Once the user feedback relating to the product level, HP will immediately start the investigation to resolve the problem.
In the past month, HP has service centers nationwide 30% increase in the number of personnel, call center agents to achieve double, in 20 cities in all service centers open, "customer care program enhanced "green window, and all service personnel for the country conducted several large-scale training, improve staff skills, to strengthen enforcement services. :notworthy
HP will start Multi-channel services, feedback mechanisms: a regular basis to collect information from relevant government agencies, consumer associations, the media, and Internet User feedback, and actively listen to the views of the face of HP's services and advice. Once the user feedback relating to the product level, HP will immediately start the investigation to resolve the problem. :cool:
Next year, HP will continue to increase investment in the service building, constantly enhance the level of service:
• HP's existing 500 service centers nationwide in the coming year will achieve double.
• The basis of the existing staff, training and certification of more "senior notebook engineer", to provide users with a more professional service.
• Increase staffing call centers to improve customer service telephone connection rate, more efficient services for users.
Below is the HP Support Forum this will give you or direct to HP common issues and the solutions from the company. These days every support center is focusing on the customer experience