Printable View
I have a HP printer which will work only if I restart my machine on Windows 7. It will put it in unspecified devices but troubleshooting it wont give any problems but still it cannot print any docs. If I install the driver the printer will work fine but after restarting it will again do the same. I have installed the vista drivers for it cause the windows 7 drivers are not yet available. Can this be a problem?
Can you state that whether you are installing device from the printers page in the control panel or not? Did you click on the add printer or hardware? Is it a network printer you are trying to install or is it directly connected to your Windows 7 machine?
What is the make / model of your printer? Go to the link below and tell me which driver download you have been using? Also did you uninstall previous versions of the hp software?
http://h10025.www1.hp.com/ewfrf/wc/s...39320&lang=en&
Some troubleshooting methods given below:
- You must remove all HP related software from your system.
- Use your control Panel/System/Hardware Manager to remove the printer and drivers.
- Go to the HP support site and look for the device driver for the 1020, ensure that you download the vista 64 device driver for the 1020
- After downloading the Vista 64 driver you are ready to change the compatability mode.
- Make sure the printer is NOT connected to your system
- Find the driver file and right click the file w/your mouse
- Run the program as administrator
- Execute the file
- It will copy to your driver folder
- Connect your printer to the USB port
- OS7 will recognize the printer and install it.