ACER TravelMate Touchpad is not working

[MontanNito]

Hi there.

This is my problem. It seems like an easy one, but it's driving my crazy..

I have an laptop ACER TravelMate 5742series but the Touchpad is now not working.

The OS is Windows 7, and Kaspersky was installed but out of date, so I decided to uninstall it and install AVAST.
However, during the uninstalling process, my laptop suddenly switched off, and when I switched it on again, Kaspersky was still there but the Touchpad was not working anymore.

I've tried restoring the system to a previous date, but the result is always that the restoration was not possible because some error. I've tried and external mouse, and it is detected but doesn't work either (in 'Control Panel' states everything is fine). I have also tried with the combination keys FN+F7, which is a very common solution, but that was not the problem either. And I have tried taking out the battery and waiting a couple of minuts... but no luck

After that, I decided to uninstall Kaspersky and install AVAST, now succesfully. But the Touchpad is still not working. In the bar at the right bottom of the screen, the icon of the Touchpad appears with a red cross on it.

Any ideas??

Thanks in advance!

[Bon-Z]

I am sure due to the sudden restart the laptop's driver might have got corrupted, so try searching for ACER TravelMate 5742 drivers from the acer site and reinstall it again and check after installing the appropirate driver, the touchpad starts to work again. You could also try installing the drivers from the cd/dvd that you might have received with the laptop.

[Acer Team]

Hi MontonNoito,

All you need to update the drivers or recover the os so that system could automatically take the device drivers.

Please share your contact details so that we can assist you further.

Regards
Acer_india

[MontanNito]

Thanks!!
All I had to do was make a copy of my documents in an external storage device, and the recover the OS at the first day pressing F10 at the beginning.