Error with Toshiba Satellite utility_su_password25675A

[Echa]

I am using Toshiba satellite C655D-S5209. When I execute windows troubleshooter, it asks for a driver for operation of unknown device. It asks me to download a utility by name utility_su_password25675A. I downloaded it, installed it, it installed. But still I get the same error. I downloaded the same utility file several times and installed it, but still I am getting the same error.

[Barnard]

This is the first time I have ever seen such problem. But there must be some solution to it. Can I get some more details on specifications of the device that you are using? It may be really helpful in solving the error. I may need detail about processor and memory of it.

[Echa]

Here are the specifications you asked for:

1. Processor: AMD E-Series Processor E-350
2. Operating System: Genuine Windows 7 Home Premium (64-bit)
3. Memory: 3GB DDR3 memory
4. Hard Drive: 320GB HDD (5400rpm)

[aFRODITA]

After researching about your laptop and it’s specifications, I can only say that all this time you have been downloading and installing wrong utility. The proper utility that will work for your device is tc50090500b.exe and not utility_su_password25675A.exe.