I have here a Compacq presario PC SR5707c 32-bit operating sys. with windows vista home premium. I recently came over to a family members to visit and the computer was messing up so i downloaded AVG an ran a scann and AVG found virus. I got ride of them so i thought but before i knew it the pictures were gone and some of the files, luckly i found them hidden and copied them on my usb but my question is..... I have tried doing a factory reset TWICE! And everythigs working correctly...i set up free nortan, a admin account and guest for her so she has more protection i even setup windows defender correctly but i cant get her DVD/CD Rom to work it wont read CDs or DVDs. I ran a hardwear diagnostics test and its the drivers so please help! i been updating the windows . i tried to uninstall the drivers for the DVD/CD but its still there what do i do? i need help please.. She doesnt have the recovery disk she lost them. so i cant reboot it i need sum advice im leaving back home out of state and i dont want to leave her computer like this
the driver is C:\windows\system32\drivers\Cdrom.sys???????? is this a trojan???
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