Originally Posted by
Abenaki
In another forum, someone noted that the problem with no upgrade button seems to happen with users that have WMP11. The computer I tried to do the upgrade from had WMP11. I had another machine that had a fresh install of Windows. I hadn't even tried to start WMP9/10. I plugged in the Zen Xtra and it detected the unit as an MTP device. At the bottom of the device manager though, it said Zen Jukebox. I selected it and then chose "Update Driver," and let it update over the internet automatically. After that, (no reboot), I tried the Play4Sure firmware update (same one that killed it) and the upgrade button was available. I clicked on it and it said that was the firmware version that was already on the device. I selected to update it anyway, and the progress bar moved, the Zen unit rebooted twice, and the firmware said it was successfully upgraded. Unit works fine now.
Bookmarks