Step 1
Do a hardware reset: Do a hardware reset:
1.Open the batteries/memory card door and remove the memory card. Open the battery / memory card through and remove the memory card.
2.If powering the camera with batteries only, remove the batteries for approximately 15 seconds. If Power the camera with batteries only, remove the batteries for approximately 15 seconds.
3.If using an optional HP AC power supply only to power the camera, disconnect it from the camera for at least 15 seconds. If using an optional HP AC power supply only to power the camera, disconnect it from the camera for at least 15 seconds.
4.If using batteries and the optional HP AC power supply, remove both for at least 15 seconds. If using batteries and the optional HP AC power supply, remove both for at least 15 seconds.
5.Re-insert the optional memory card. Re-insert the optional memory card.
6.Re-insert the batteries and/or reconnect the optional HP AC power supply to the camera. Re-insert the batteries and / or reconnect the optional HP AC power supply to the camera.
7.Close the batteries/memory card door. Close the battery / memory card through.
8.The hardware reset will be successful only if the camera asks for setting the date and time after turning it on. The hardware reset will be successful only if the camera asks for setting the date and time after turning it on.
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