How to find out which hardware is reconnecting?

**jochen69** · 03-02-2015

Hello,

have a problem with win 7 64 bit. One hardware device is connecting und reconnection in 2 seconds. It´s nerve aking because my mouse stops and from the speake the sound 'ded ded' appears.
That happan about every minute.

Where i can find out, which hardware it is? I checked the event logger and the device manager, but cannot say 'yes, that is it'.

Thank you for help,
Jochen

**Expertz** · 03-02-2015

First of all click on Start and type Power Options in the search field and click on it. After that click on Change plan setting and then Change advanced power setting on your chosen plan. Now find USB settings and open it and then find USB selective suspend setting and change it to disabled.

**jochen69** · 06-02-2015

I did it, but it didn´t help. Perhaps it isn´t an USB problem?

**JAMES_911** · 07-02-2015

Can you please let us know what is your computer specifications, which motherboard, cpu, video card, etc; are you using? When you are starting your pc then enter BIOS menu and try to disable the USB 3.0 support and see if that helps sort the issue.

**jochen69** · 07-02-2015

Report vom 07.02.2015 08:01:04
(Für eine Weiterverarbeitung des Reports verwenden Sie bitte eine Schrift mit fester Breite, z.B. Courier New)

Betriebsystem Windows 7
Produkt Typ Professional x64
Service Pack Service Pack 1
Version Type Multiprocessor Free
Version 6.1.7601
Product ID 00371-OEM-9315773-17923
Product Key XFPQP-BQG99-P8PVY-X7KWJ-HFFXB
Registrierter Anwender jochen
Registrierte Firma
DirectX Version 4.09.00.0904
ODBC Engine Version 6.1.7601.17514
BDE Engine Version
ADO Engine Version 6.1.7601.17857
DAO Engine Version
OpenGL Engine Version 6.1.7600.16385
Internet Explorer Version 9.11.9600.17501 (0)
Microsoft .NET Version 3.5.30729.5420
Microsoft MSI Version

PC Type
PC Modell
PC Hersteller
PC Seriennummer
PC Bios
PC Mainboard

Prozessor Intel Corporation
Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
Core i7-2820QM
()
Brand 0
Serial 7FE0-0020-BFEB-FBFF-1FBA-E3FF
Socket ,
Voltage Volt
External Frequency MHz
Frequency 2300 MHz
Bios Frequency MHz
L1 Cache 32
L2 Cache 256

Memory Physical Total 16334 MB
Memory Physical Free 8811 MB
Page File Total 32666 MB
Page File Free 24707 MB
Memory Virtual Total 8388607 MB
Memory Virtual Free 8388443 MB

Bank Type Size

Anzeige
Video Adapter NVIDIA Quadro 3000M
Chipset Quadro 3000M
DAC Integrated RAMDAC
Memory Size -2147483648 Byte
BIOS Version Version 70.04.3E.00.0B
BIOS Date 05/25/12
BIOS String Version 70.4.3e.0.b
Technology Raster Display
Device Driver Version 16384
Resolution 1920 Pixel x 1080 Pixel
Size 677 mm x 381 mm
Color Depth 32 Bit
Font Resolution 96 dpi
Vertical Refresh Rate 60 Hz
Monitor Name VS248
Monitor Model ACI2498
Monitor Serial E9LMQS125180

Laufwerke
Type Device Serial Model Revision Cylinder TracksPerCylinder SectorsPerTrack BytesPerSector Capacity GB Temperature
Fixed hard disk media WDC WD20 NPVT-00Z2TT0 - 1907726 MB WD-WXB1A72D9533 WDC WD20 NPVT-00Z2TT0 01.0 243201 255 63 512 1863,01 0
Fixed hard disk media Samsung SSD 840 PRO - 488382 MB S12SNEAD120879F Samsung SSD 840 PRO DXM0 62260 255 63 512 476,94 0
Fixed hard disk media WD My Book 1230 - 3815374 MB CW4C0E159125 WD My Book 1230 1050 60799 255 63 4096 3725,95 0
Fixed hard disk media WD My Book 1230 - 3815374 MB CW4C0E060453 WD My Book 1230 1050 60799 255 63 4096 3725,95 0
Optical disk - CD hp CDDVDW TS-L633R - 0 MB R82M6GMB862614 hp CDDVDW TS-L633R 0400 0 0 0 0 0 0

Partitionen
Type Disk Label FileSystem Serial Capacity MB FreeSpace MB KB PerSector SectorsPerCluster FreeClusters TotalClusters Compressed QuotasSupport
Fixed C: SYSTEM NTFS E63E-A7F8 0 36892 512 8 9444599 31206399 NO NO
Fixed D: Arbeit NTFS F001-3923 0 18978 512 8 4858486 93794047 NO NO
Fixed E: Volume NTFS E678-4C37 0 676501 512 8 173184346 488378367 NO NO
Fixed J: VIDEO_AUSTAUSCH NTFS CA0A-BC13 0 345898 4096 1 88550017 976745983 NO NO
Fixed M: VIDEO_ALEX NTFS CA0A-BC13 0 161600 4096 1 41369702 976745983 NO NO
CDROM Z: 0 0 0 0 0 0 NO NO

Geräte
Device Description Location
Usb Generic USB Hub Port_#0003.Hub_#0004
Usb Generic USB Hub Port_#0004.Hub_#0003
Usb Generic USB Hub Port_#0001.Hub_#0001
Usb Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,29,0)
Usb Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,26,0)
Usb Renesas Electronics USB 3.0 Host Controller @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(38,0,0)
Usb Renesas Electronics USB 3.0 Root Hub
Usb SAMSUNG Mobile USB Composite Device Port_#0004.Hub_#0006
Usb USB-Druckerunterstützung Port_#0002.Hub_#0008
Usb USB-Massenspeichergerät Port_#0002.Hub_#0001
Usb USB-Root-Hub
Usb USB-Root-Hub
Usb USB-Verbundgerät Port_#0004.Hub_#0004
Usb USB-Verbundgerät Port_#0001.Hub_#0005
Usb USB-Verbundgerät Port_#0002.Hub_#0006
System 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,0,0)
System ACPI-Deckel Microsoft ACPI-Treiber
System ACPI-Energiezustandknopf Microsoft ACPI-Treiber
System ACPI-Schalter Microsoft ACPI-Treiber
System ACPI-Thermozone Microsoft ACPI-Treiber
System Anwendungsschnellstarttaste Microsoft ACPI-Treiber
System Busenumerator für Verbundgeräte
System DMA-Controller Microsoft ACPI-Treiber
System Eingebetteter, Microsoft ACPI-konformer Controller Microsoft ACPI-Treiber
System Enumerator-Treiber für Microsoft Virtual Drive
System Erweiterter E/A-Bus Microsoft ACPI-Treiber
System HP Mobile Data Protection Sensor Microsoft ACPI-Treiber
System Hauptplatinenressourcen Microsoft ACPI-Treiber
System Hauptplatinenressourcen Microsoft ACPI-Treiber
System High Definition Audio-Controller @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(1,0,1)
System High Definition Audio-Controller @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,27,0)
System Hochpräzisionsereigniszeitgeber Microsoft ACPI-Treiber
System Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,28,0)
System Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,28,1)
System Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,28,2)
System Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,28,3)
System Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,28,7)
System Intel(R) 82802 Firmwarehub Microsoft ACPI-Treiber
System Intel(R) Management Engine Interface @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,22,0)
System Intel(R) QM67 Express Chipset Family LPC Interface Controller - 1C4F @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,31,0)
System Logische Schnittstelle für Druckeranschluss LPT1
System Microsoft ACPI-konformes System
System Microsoft Windows-Verwaltungsschnittstelle für ACPI Microsoft ACPI-Treiber
System Microsoft-Systemverwaltungs-BIOS-Treiber
System Numerischer Coprozessor Microsoft ACPI-Treiber
System PCI-Bus Microsoft ACPI-Treiber
System PnP-Softwaregeräte-Enumerator
System Programmierbarer Interruptcontroller Microsoft ACPI-Treiber
System Remote Desktop Device Redirector Bus
System System CMOS/Echtzeituhr Microsoft ACPI-Treiber
System Systemzeitgeber Microsoft ACPI-Treiber
System Terminalserver-Maustreiber
System Terminalserver-Tastaturtreiber
System Treiber für Datei-als-Volume
System UMBus-Stamm-Busenumerator
System UMBusenumerator
System Volume-Verwaltung
System Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,1,0)
Printer Canon Inkjet iP4500 series Microsoft USB-Druckerklasse
Ports ECP-Druckeranschluss (LPT1) Microsoft ACPI-Treiber
Ports Intel(R) Active Management Technology - SOL (COM4) @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,22,3)
Ports Kommunikationsanschluss (COM1) Microsoft ACPI-Treiber
Net Intel(R) 82579LM Gigabit Network Connection @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,25,0)
Net Intel(R) Centrino(R) Advanced-N 6205 @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(37,0,0)
Net Intel(R) Centrino(R) Advanced-N 6205 - VirtualBox Bridged Networking Driver Miniport
Net Microsoft-ISATAP-Adapter
Net RAS Async Adapter
Net TAP-Win32 Adapter V9
Net Teredo Tunneling Pseudo-Interface
Net VirtualBox Host-Only Ethernet Adapter
Net WAN Miniport (IKEv2)
Net WAN Miniport (IP)
Net WAN Miniport (IPv6)
Net WAN Miniport (L2TP)
Net WAN Miniport (Network Monitor)
Net WAN Miniport (PPPOE)
Net WAN Miniport (PPTP)
Net WAN Miniport (SSTP)
Mouse HID-konforme Maus
Mouse Synaptics PS/2 Port TouchPad Microsoft ACPI-Treiber
Monitor PnP-Monitor (Standard)
Modem Agere Systems HDA Modem Interner High Definition Audio-Bus
Modem SAMSUNG Mobile USB Modem
Media High Definition Audio-Gerät Interner High Definition Audio-Bus
Media IDT High Definition Audio CODEC Interner High Definition Audio-Bus
Media Sound Blaster X-Fi Surround 5.1 Pro 0000.001a.0000.001.004.001.000.000.000
Keyboard HID-Tastatur
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Microsoft ACPI-Treiber
Image HP HD Webcam [Fixed] 0000.001d.0000.001.004.000.000.000.000
HDC Intel(R) Mobile Express Chipset SATA AHCI Controller @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(0,31,2)
Display NVIDIA Quadro 3000M @system32\drivers\pci.sys,#65536;PCI bus %1, device %2, function %3;(1,0,0)
Disk Samsung SSD 840 PRO Seri 1
Disk WD My Book 1230 USB Device USB-Massenspeichertreiber
Disk WDC WD20NPVT-00Z2TT0 0
CPU Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz Microsoft ACPI-Treiber
CDROM hp CDDVDW TS-L633R 2
Battery Microsoft ACPI-konforme Kontrollmethodenakku Microsoft ACPI-Treiber
Battery Microsoft Composite Battery
Battery Microsoft-Netzteil Microsoft ACPI-Treiber

Drucker
Name Driver Port Comment Location Share Monitor
Send To OneNote 2013 Send to Microsoft OneNote 15 Driver nul:
PDF24 PDF PDF24 \\.\pipe\PDFPrint PDF24 Printer
PDF24 Fax PDF24 \\.\pipe\FaxPrint PDF24 Printer
Microsoft XPS Document Writer Microsoft XPS Document Writer XPSPort:
Fax Microsoft Shared Fax Driver SHRFAX:
Canon Inkjet iP4500 series (*) Canon Inkjet iP4500 series USB001 Canon Inkjet iP4500 series

**EINSTEIN_007** · 09-02-2015

Can you try to go in Windows Device Manager and check if there is any resource conflict which can be fixed.

**jochen69** · 09-02-2015

There is no device conflict in device manager. I also tried to find out, when it happen to watch the device manager. I can see that, when it´s happen, the device manager will refresh and after disconnect the device manager refresh again. But i cannot see or identify which device it is.

I also disconnect my usb devices, but it isn´t solve the problem.